Perfect Little Thing Recenzje 

242
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My first time ordering from here and I will most definitely be ordering again I ordered the christmas personalised teddy print pyjamas and house coat and hair bow, the material is so soft and beautifu... Zobacz więcej

Oceniono na 5 z 5

I’ve messaged this lady on here around Wednesday Showing her wha I wanted done, she put her work to use had them finshed for me by Thursday and posted the same day to say I’m stress free I am stress f... Zobacz więcej

Oceniono na 5 z 5

I have been ordering from perfect little thing since my baby was born. The clothes are absolutely beautiful. Nothing is ever to much trouble I ordered online but wanted to pick up from their shop. Eve... Zobacz więcej

Oceniono na 5 z 5

The clothes are such beautiful quality, with so much attention to detail. You can really tell how much care has gone into making them.My nephew looked soooo cute in his outfit! I couldn’t have been h... Zobacz więcej

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Napisane przez firmę

Perfect Little thing is a UK based baby boutique. Our mission is to offer our customers a one stop shop when looking for that perfect outfit for our adorable children. The passion began in the year 2000 when we found it difficult to find the right style of clothing to suit our very own children. Shopping was more so on the high street then and shops seemed it specialise in a certain trend or designer, mainstream multi stores never stepped out their comfort zone and we found we was left to whatever was local, but we where never content. Over the years we have built relationships with trusted and talented manufacturers who offer their own unique way of meeting the fashion demand, our initiative was to pull this together under one roof and open our online store to bring our beautiful customers clothing from all over the globe making limits…. limitless!


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4,8

Doskonała

Wynik TrustScore: 5 na 5

242 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(242)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 50

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Oceniono na 5 z 5

What an amazing little shop

What an amazing little shop. Staff were incredibly helpful and attended our every need.
The range of clothes is amazing and this is a must for every expectant family. Could have bought the whole shop. Love it.

24 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Absolutely shocking customer service

Absolutely shocking customer service. I ordered a shawl for my baby due in august 2023. I ordered a pink shawl with her name embroidered on there as this was to be used for her name announcement.

Few days later received an email to say the shawl blanket I had ordered was out of stock but they offered an alternative which was pretty much exactly the same so I was happy with the alternative. They posted same day and I received it in the post 2 days later.

After opening they had used the exact same colour thread to embroider her name on there as the blanket it’s self meaning you could hardly see her name and I wanted it to stand out bare in mind this shawl had cost me £32.99 including postage and personalisation.

I emailed them to explain and was met with nothing but excuses they first said it was my fault for not selecting a colour on my original order so I explain there was nowhere to select a colour I included screen shots to prove this. Then they said I should have added it in the notes section upon check out. I then said if this was the case when asking me if I would be willing to change to the second blanket why as a company did they not ask me what colour embroidery as THEY changed the shawl they refused a refund I asked if I could return they refused that also very dissatisfied avoid this company at all cost. Once I stayed I will be contacting trading standards to make a complaint my emails have since been ignored.

28 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

What a gorgeous business!!!

What a gorgeous business!!!! I ordered an outfit for my sons first birthday which was dungarees socks and a vest for underneath.
I had the vest personalised saying “Arthur-Bleu Turns One” I nearly cried happy tears when they arrived and I opened them! THEY WAS STUNNING!

When I direct messaged saying what I would like and how I would like it doing the customer service was a massive 10/10 I was listened too and was made sure I was going to be happy with my order. You can tell how much effort is put into the clothes, I imagined the personalised products being printed on, but was so surprised when they were hand stitched!!!!! I was so happy as was my partner! Really did make our sons first birthday so special.

I also ordered some pyjamas for the night before his birthday saying “in the morning I will be one” and these were absolutely stunning, such delicate stitching and brilliant material! I will now be keeping these for ever in a memory box so thank you Perfect little thing for becoming a special memory for my sons first birthday!!!

I now can’t wait to order many more outfits for him for summer! I highly recommend everyone gets their little ones clothes from here!😊

What an amazing, professional well ran business you should be proud of yourselves🤍

12 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Shocking experience!

Placed an order with Perfect Little Thing back in March, as we absolutely fell in love with a ‘coming home outfit’ for our newborn due in July 2023.  Upon receiving the order we stored it away safely, however when getting the order out to preparing our hospital bag we noticed there was a tear on the outfit, meaning the button was unable to close.  We paid just shy of £50 for this order, which included the full outfit and hat, however we only needed the jacket on the outfit replacing.
I contacted Perfect Little Thing straight after noticing the tear, with a photo of the outfit, which also showed it still had a tag on explaining the issue and asked if they were able to replace it, or at least offer us a heavy discount, given it was unworn.
 
Initially I didn’t hear anything back from my email request, so I called in and the lady on the phone was fairly helpful and told me it shouldn’t be an issue and she was sure they would be able to replace it.  Shortly after this call I received an email from Nick Beetson (Director), who explained the order had expired it’s return period and they could offer me a free personalisation (worth £5) on a replacement.   I responded informing Nick I felt quite hard done by being offered £5 discount, having spent circa £50 on the order and it was unworn, so clearly a quality issue their side.  I then had to chase Nick again the following day, as I did not get a response, where I was offered 20% of the next order (equating to £5.20), which is just laughable.
 
Very poor experience overall, and extremely unhappy with the quality and service from the company in general.

20 czerwca 2023
Opinia niezależna
Logo Perfect Little Thing

Odpowiedź od Perfect Little Thing

Hi Daniel,

it’s a real shame your attempt to try to damage a companies reputation, when the gesture of a discount or free embroidery was refused. More to the point you have been in receipt of the personalised goods for more than 90 days which any major retailer I can guarantee would not entertain an return or exchange.

75% of your review is quite complimenting so a 1 ⭐️ seems unfair but we are grateful of this feedback and we will strive to improve going forward taking onboard your comments

In regards to the delay in response, that you claim you had to “chase” on, this is due to the fact I am on my honeymoon and my current time zone is 6 hours to yours and both responses were issued within less than 24 hours of each other so I am confused on your need to chase.
I personally took on your case in good faith to try and help you as a customer and the unusual circumstances you claimed to experience, whilst trying to offer a balanced compromise for both parties, I even offered to put it out on next day delivery so you had it before the weekend and ahead of the birth of NOAH.

Perfect Little Thing is a family run business who pride themselves on service with a customer focused vision, with thousands of customers returning week in week out.

Thank you again for your time to post this review and I hope I have provided a honest overview in response.

Best wishes

Nick Beetson
Director

Oceniono na 5 z 5

Bought my Niece the most gorgeous…

Bought my Niece the most gorgeous personalised set amazing quality and fits perfect, PLT has a lovely range of stock, will definitely be shopping here again, Fast delivery and excellent customer service. Highly recommend Thank you again for the most perfect outfit ❤️x

24 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Fab local company!

Fab local company. Friendly staff and gorgeous clothing for babies and young children. The personalisation of clothing is done to a high standard and great value for money.

25 maja 2023
Opinia niezależna
Oceniono na 5 z 5

top quality products

Ordered a personalised Easter bodysuit, Peter rabbit romper set & matching bib.

Top quality products, will definitely be purchasing from this store more often. Fast and efficient delivery. Thank you very much.

29 marca 2023
Opinia niezależna
Oceniono na 5 z 5

“little brother” outfit

Ordered the beautiful “little brother” set for my son and its gorgeous fits true to size quality is lovely and delivery was quite quick will defo be ordering again

2 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

My new favourite place to shop!

My new favourite shop that’s for sure! Received the most beautiful, high quality hand knitted baby cardigan today and I am obsessed with it. I will definitely be ordering again x

18 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

I couldn’t recommend this company…

I couldn’t recommend this company enough they were so helpful for advice on sizing, the delivery came before the expected date & the outfit is beautiful and really amazing quality. Can’t wait to buy from yous again! 🥰 🛍️

22 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

First Class Experience

Bought a few things from Perfect Little Thing. Customer service is excellent. Nothing is too much trouble. The girls in the shop can’t do enough for you. They are friendly and give good advice when choosing outfits. They do not try to up sell. They are honest and make you feel like you are getting a first class service. I had items embroidered and they did it there and then for me. As my purchases were gifts they wrapped them up in a box and popped them in a coloured bag which meant I could just hand it straight over without having to buy extra wrapping paper etc. I browsed the website before going to the shop to look at items personally. I live in the area so this was an option for me. I wouldn’t have any hesitation in ordering from the website though but it was nice to visit the shop and if you are able to I would definitely recommend. I was lucky enough to call in when they had their sale on which was an added bonus as most things were half price.

2 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing company,always great quality…

Amazing company,always great quality clothes for the kids,great customer service always goes above and beyond for their customers my favourite baby boutique ever my girls are always dressed in the best when wearing PLT clothes x

6 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Hat and scarf set

Ordered a hat and scarf set for my little girl , arrived quick and the quality is really good. Looks beautiful on her
Thank you :)
Would highly recommend and order again

22 października 2022
Opinia niezależna
Oceniono na 5 z 5

Absolutely amazing customer service…

Absolutely amazing customer service from the minute you enter the store. Fantastic selection of stock & if they haven’t got it, believe me they will get it for you. Absolutely overjoyed with my daughters new wardrobe. Fantastic from start to finish.

21 października 2022
Opinia niezależna

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