Perfect Aquatics Recenzje 

108
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Not a local customer but will say Was overall a great service, I must add it annoys me that shops show and sell items that are not in stock and need to be ordered in. But after I called up and cancel... Zobacz więcej

Oceniono na 1 z 5

I bought 2 fancy goldfish from here to join my 10 yr old 3 big fancies. Quarantined, no stress, no aggression, water parameters nil. Looked fine, 48 hrs later 2 of mine have died to an aggres... Zobacz więcej

Oceniono na 5 z 5

Super quick delivery kept up dated on my order excellent will deffo use these again thank you

Oceniono na 5 z 5

Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep zoologiczny

Napisane przez firmę

Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

108 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 12% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(108)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 60

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I'm not going to lie...

I'm not going to lie, I came to perfect aquatics with low expectations after reading the poor reviews on here, and what a shock it was to see that it wasn't the case. The reptiles has ample space and enclosures looked clean and tidy, all of the equipment was tidy, in sections to make it easy to find what you're looking for, the fish tanks were all clean and the fish all looked extremely healthy and looked after. Every member of staff I spoke to was absolutely lovely and had great advice, even if it was a case of "you might want to search online" for hard to find items. I've always gone to big named stores like maidenhead and swallow aquatics, but perfect aquatics had so many unique fish at such great prices that I'll definitely be coming back.

I would highly recommend if you're discouraged by the negative reviews to think for yourself to go and see the improvements that have been made. I would highly recommend this store to everyone. Wonderful atmosphere, staff, and items.

20 września 2025
Opinia niezależna
Oceniono na 2 z 5

Sorry but not great

There is a good selection of equipment tanks and all things aquatic on offer at reasonable prices if you are after such items great. I however travelled 40mins to possibly get some plants and fish only to be disappointed. The plants were all mostly sad dead or covered in thick algae and would be best seen in a swamp. The fish section is another matter, in fairness the expensive marine fish look well kept. The tropical fish section however is another story. Faced with messy dirty tanks stocked with a total missmash of overpriced and sick fish. There was a vast amount of diseased and even some dead fish. All in all a sad sorry chaos, I left deflated and empty handed. 😞

13 września 2025
Opinia niezależna
Oceniono na 5 z 5

Impressive price and speed of delivery

For the third time this year my koi had a fluke infestation. I found out that Vetark had a new product out called Fluke ex, I've found their treatments to be good , so had a search who was selling it at a good price.
Perfect Aquatics were as good as anyone for price, I saw they were a proper company, always worth checking. There was free delivery for orders over £50, my 100g treatment was £52.50, so I bought it. A day later the treatment arrived, I was delighted, as hopefully my fish would be shortly too.
I found them to be a great company to buy from and will use them again.

15 września 2025
Opinia niezależna
Oceniono na 3 z 5

The delivery was on time

The delivery was on time, but all the pieces of the cabinet arrived chipped or slightly damaged. Given that I paid about half the price compared to other websites, I was expecting some defects. The cabinet is too heavy to return, so I decided to keep it.

30 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service, order arrived on time and was kept informed throughout.
Would definitely recommend.

28 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Don't buy tropical fish

Bought brand new fish tank and set it up as you should. Waited for the time scale advised and checked water parameters all was fine. Go to perfect aquatics buy new fish. Within one week covered in white spot. I have not introduced any new fish. Water parameters are still fine. Tank now ruined will be going In store to complain.

28 sierpnia 2025
Opinia niezależna
Logo Perfect Aquatics

Odpowiedź od Perfect Aquatics

Hello Keron,

We’re really sorry to hear about your experience – we know how upsetting it can be when new fish become unwell. White spot (Ich) is unfortunately a very common condition in tropical aquariums and is often triggered by stress rather than poor water quality or fishkeeping practice. Even with perfect parameters, fish can sometimes develop it shortly after moving to a new environment.

The good news is that white spot is treatable, and we’d love to help get your tank back on track. If you can visit us in store or get in touch directly, our aquatics team will be happy to provide advice and recommend the right treatment to restore your fish to full health.

We’re committed to supporting our customers and their livestock beyond purchase, and we’ll do everything we can to help resolve this for you.

Kind regards,
The Perfect Aquatics Team

Oceniono na 5 z 5

Simple ordering, speedy free delivery !

I wanted some Complete Pond Detox, found it on a google search, ordered a bag, received a couple of emails with delivery schedules etc, 2 & 1/2 days from ordering it arrived with a smiley delivery driver ! Excellent service all round … thank you Perfect Aquatics!!!

1 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

I NEARLY FELL OVER….

I don’t live locally but came to the RAF Henlow base to visit a friend who recently moved to this base

We went here to play Crazy Golf which was pretty standard had some food in the cafe which was a little on the ropey side but the price was fair

Couldn’t help but notice a Vape Shop just inside the entrance to the main store. I nearly fell over, REALLY…. A vape shop here 🤣 this completely lowered the tone for me

The owners should of put a sweetie shop or something a bit more in tune with the environment

For me this spoilt the show! I can’t stand vaping and all the bad health implications that came with it

Real Bad shout that one, hence the 1 star, you may of been pushing 3 before that

4 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Poor Show nowadays

Well, I have just spent 45 minutes trying too contact perfect aquatics by phone. Listening too a recording about perfect aquatics new ventures, the cafe and competitions along with Halloween. Then after exactly 2 minutes 50 seconds I get cut off. Redial and the same. It’s not great customer service to not answer a simple phone in 45 minutes. This is one customer who shall goes else where. Shame, Japanese Koi Company used to be very good

1 lipca 2025
Opinia niezależna
Logo Perfect Aquatics

Odpowiedź od Perfect Aquatics

Thank you for your feedback, and we are sincerely sorry for the frustration you’ve experienced. We completely understand your disappointment after being unable to get through to us.

Unfortunately, we experienced an internal technical issue that temporarily affected our phone lines, which meant we weren’t able to receive incoming calls as we normally would. We can assure you that this issue has now been resolved, and our phone service should be fully operational again.

We genuinely value your business and appreciate your long-standing support of Perfect Aquatics. Please accept our apologies for this inconvenience, and we would love the opportunity to assist you directly. If you need anything or have any questions, please don’t hesitate to reach out again.

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