Not a local customer but will say Was overall a great service, I must add it annoys me that shops show and sell items that are not in stock and need to be ordered in. But after I called up and cancel... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought 2 fancy goldfish from here to join my 10 yr old 3 big fancies. Quarantined, no stress, no aggression, water parameters nil. Looked fine, 48 hrs later 2 of mine have died to an aggres... Zobacz więcej
Super quick delivery kept up dated on my order excellent will deffo use these again thank you
Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.
Dane kontaktowe
Hitchin Road, SG16 6BB, Henlow, Zjednoczone Królestwo
- 01462 850822
- info@perfectaquatics.co.uk
- perfectaquatics.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 12% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Was happy with my purchase
Was happy with my purchase, was even followed up with support by a member of staff. Above and beyond service. Highly recommended
Amazing service
Just had my AI blades and ICP tests delivered from Perfect Aquatics and what a good experience it was. I won a few vouchers from them when I entered their competition. The site was easy to navigate. After making the purchase I got a tacking number with DHL express and it came the next day. Really good experience overall
I truly don't understand why anyone…
I truly don't understand why anyone would ever use this place.
Interested staff. They don't seem to care about the fish or the pets they are supplying.
I think you must be desperate for a fish to go there. I ended up feeling sorry for the fish having to live in that place
Great customer service👍
Great customer service👍
Contacted the team regarding an issue with my order which was sorted in quick time😁
Ordered 2 aquarium backgrounds just…
Ordered 2 aquarium backgrounds just before Christmas, was informed that there would be delays which is to be expected around the time anyway. Was updated all throughout process and received the item earlier than expected. Excellent customer service. Thanks!
Wanted to return some unopened items
Wanted to return some unopened items , requested return and waited and waited.
Says i can’t return until I receive an email satire accepted the return request! So I called twice and was told I would get the email - but nothing!
Bought 7 Cardinals a week ago and now…
Bought 7 Cardinals a week ago and now my well established tank is riddled with ICH. All 7 are dead and I've lost 8 of my other fish. Started treatment to hopefully save the last few fish left. Went into the shop to buy meds and pointed out the issue to the old guy behind the counter. His response, "do you want a receipt". I was fuming and stormed out.
Had to change orde
Had to change order, organised everything fine, arranged delivery of all items at the same time which all arrived on the right date.
Very happy with website and then the person on phone who changed all the details.
I definitely would use again and recomend.
Would highly recommend
Would highly recommend. Great after sales service as wasn't sure if had got the correct item so sent an email and recieved a call explaining what i needed.
Attitude Could Be Better
After having issues with a vanishing voucher and very poor attitude here on Trustpilot, I hesitated
to use these guys, but ultimately needed a couple of items that weren't in stock elsewhere.
So, I went ahead, and eventually shoehorned the said voucher through checkout. Several days later, the items were delivered, all present as ordered. Two large pieces of Oase faux rock however, had been removed from their retail packaging and placed loose in a box with the other ordered item. This, evidently, saved them considerable shipping cost (the order was well over the free-shipping threshold).
As it happens, in this instance, I don't really mind, but it's very poor form to do that without asking the customer first, since the item(s) could have been a birthday or Christmas present, and the retail packaging for that range is particularly attractive.
So, in summary, you'll probably get your items, but I'm not sure they greatly value their customers.
Great service
Great service, quick delivery and very friendly staff kept fully up to date with order. Would recommend perfect aquatics
Good experience
Ordered a fish tank on line. It was ready for collection earlier than anticipated which was a result! No problems or complaints, great service, good value for money.
Customer Service A Star all the way
Brilliant communication with the customer service representative, Speedy and stress free transaction including postage and delivery. Well packaged and secure. Easy to navigate website. Will definitely recommend and will be using this company going forward for all my aqautics needs.
Everything was great
Great communication from Hayley kept me…
Great communication from Hayley kept me update with the progression of my order, had a slight mix up on order but sorted straightaway. Would highly recommend and will use again. Hope to make a trip up there soon to look at all the wonderful koi.
Great service ordered new pump…
Great service ordered new pump Wednesday arrived Friday plus a 15 percent discount with a ticket i won on the instant prize draw thank you
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








