This was my first contact with People Safe to report a problem. The response I received was very helpful, and the actions taken resolved my issue quickly and effectively. The matter was urgent, a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had amazing customer service from Kelly in the contract management team around two queries I had today. She responded very quickly today to an invoice query I'd highlighted to other members of the t... Zobacz więcej
Reakcja na opinię
Peoplesafe Onboarding was a seamless and fluent process. Weekly meetings were planned to discuss any concerns and to give any advice required. The whole process took only a few weeks from initial me... Zobacz więcej
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We have been with Peoplesafe since 2023, and the service has been excellent throughout. Gloris Allkja has been incredibly helpful, and his support has made a real difference. Our staff feel genuinely... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Peoplesafe
Napisane przez firmę
Protect your people
Wherever. Whenever.
Peoplesafe is the largest provider of personal safety technology, specialising in:
Our 24/7 alarm response service is 2x faster than calling 999 and dedicated to protecting workers.
Peoplesafe protects over 375,000 employees
Our service provides support for staff working without supervision and gives them the ability to call for help.
It’s an effective control measure to mitigate the risks faced by someone working by themselves.
If you’re looking to protect your people, get a quote or request more information .
Dane kontaktowe
Emerald House, East St,, KT17 1HS, Epsom, Zjednoczone Królestwo
- 0800 990 3562
- customer.support@peoplesafe.co.uk
- peoplesafe.co.uk
Protection you can count on
4,7
Doskonała
168 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The service and the team are super…
The service and the team are super helpful. I seek support for educational purposes, as an educator and the team were all out supportive.
Very happy with the service, most especially the safety and support they provide to clinicians like me.
2 lipca 2025
Odpowiedź od Peoplesafe
Hi Cendrig - thanks for taking the time to leave us a 5* review. It's brilliant to hear about how our service is making you feel safer and the high-level of support you're receiving.
The greatest customer service and great…
The greatest customer service and great collaborative work to ensure our staff are safe. Thank you
16 lipca 2025
Opinia niezależna
Odpowiedź od Peoplesafe
Hi Richard - thank you for leaving such a fantastic review. We will pass your feedback on to our Operations team
Good overall
2 lipca 2025
Odpowiedź od Peoplesafe
Hi Rizwana - thanks for taking the time to leave us a positive review, we appreciate it
Odpowiedź od Peoplesafe
Hi Ray - thanks for taking the time to leave a review about the positive service you received from our Support team and that you received your device quickly.
My issue was dealt with promptly and…
My issue was dealt with promptly and efficiently, new unit ordered for me and received within a couple of days. The lady I spoke to was very efficient and helpful - great service thank you
27 czerwca 2025
Odpowiedź od Peoplesafe
Hi Carole - thanks for leaving such a glowing review for our Support and Order Fulfilment teams. It's fantastic to hear about the great service you received.
Good communication and quick response
Good communication and quick response.
Fast dispatch of equipment
27 czerwca 2025
Odpowiedź od Peoplesafe
Hi Comfort - thanks for leaving a review about the fast service you received. Glad we were able to deal with your query quickly.
Odpowiedź od Peoplesafe
Hi Michael - thanks for taking the time to leave a review. Great to hear how happy you are with the Peoplesafe service!
Alone worker…
I recommend that staff who work alone be equipped with one of these safety devices. This equipment is reassuring because it provides a sense of security, knowing that even when you're alone, help is readily available in case of an emergency.
3 czerwca 2025
Odpowiedź od Peoplesafe
Hello Tancha,
Thanks for taking the time to leave a review. Glad to hear that you've got peace of mind for your safety thanks to our service.
Kind regards,
Peoplesafe
Odpowiedź od Peoplesafe
Hello,
Thank you for leaving a review and that our service is helping you to feel reassured that you're safe round-the-clock.
Kind regards,
Peoplesafe
Katies Customer Service is excellent
Katies Customer Service is excellent, thank you so much.
2 czerwca 2025
Odpowiedź od Peoplesafe
Hello Kathryn,
Thank you for leaving a review for Katie, it's fantastic to hear. We'll make sure she receives the feedback.
Kind regards,
Peoplesafe
I had a positive experience with the…
I had a positive experience with the customer team at peoplesafe. Laura Haiti was so patient with me and located the lost device in the same day so grateful for her help.
28 maja 2025
Odpowiedź od Peoplesafe
Hello Ilhan,
Thanks for leaving feedback about your positive interaction with Laura. We'll ensure she receives your kind words of praise.
Kind regards,
Peoplesafe
The speed of response from people safe…
The speed of response from people safe re my enquiry
20 maja 2025
Opinia niezależna
Odpowiedź od Peoplesafe
Hello Paul,
Thanks for taking the time to leave us a review. Glad we impressed with our response times.
Kind regards,
Peoplesafe
Excellent service
Quick response to my query and clear instructions to rectify problem.
25 lutego 2025
Opinia niezależna
Odpowiedź od Peoplesafe
Hello Anna,
Thanks for leaving a review. We're pleased to hear that our response time was speedy and the problem was resolved.
Kind regards,
Peoplesafe
Easy to get hold of
Easy to get hold of. Dealt with very quickly. Received new one within 2 days. Excellent service.
13 lutego 2025
Opinia niezależna
Odpowiedź od Peoplesafe
Hello Phil,
Thanks for leaving such a glowing review of our Support and Order Fulfilment teams. We'll be sure to pass on your kind words.
Kind regards,
Peoplesafe
poor service
did not get information or any contact with account manager
17 lutego 2025
Opinia niezależna
Odpowiedź od Peoplesafe
Dear Mark,
I'm sorry to see that you didn't receive information when it was initially requested. I've spoken to your account manager who has confirmed they've contacted you regarding this matter.
Kind regards,
Peoplesafe
Avoid at all Costs
Avoid at all costs. They will take your money and once done will simply ignore any emails you send. They'll change cancellation notice between contracts without notifying you, plus not inform you know some terms have changed from the previous year's contract.
When you do cancel, they'll just ignore your emails, much like they do as standard practice once they have your business..... And that's to any PeopleSafe email address. You'll end up having to call and chase them.
I full y expect some bone reply to this review where they'll say how disappointed they are with my experience and to get in touch..... but I fully expect they'll just ignore that to if I did.
21 stycznia 2025
Opinia niezależna
Odpowiedź od Peoplesafe
Dear Paul,
Thank you for your feedback and sorry to hear that you’ve not had a good experience recently. Our aim is to ensure workers are kept safe 24/7 and we believe we can still help you get the most of out of our service. We’d like to reiterate our offer to help you get the most out of our service and explore how to ensure you have the right technology for your team.
We will take on board your comments about communications and we have recently improved our customer support and channels, which you can find on our website.
Kind regards,
Peoplesafe
Started off well but times have changed
Positive: range of products.
Negatives: We were a long term customer of Peoplesafe. As an NHS trust, we consistently had issues with ID and fall detection devices. Pricing was a major headache and overall was poorly handled by sales, notably the Head of Sales.
Started off well but the combination of pricing headaches, poor customer handling and increased pricing lead us to a better alternative. We also fed this back to other NHS trust members who experienced similar issues. They are not suitable anymore for our field.
16 stycznia 2024
Opinia niezależna
Odpowiedź od Peoplesafe
Dear Paul,
Thank you very much for your review and we're sorry to hear that you feel you’ve not experienced the same high level of service we give to all customers. We have passed your initial feedback on to the relevant departments, but would like to hear more if you could send further details to customer.success@peoplesafe.co.uk.
We partner with over 100 NHS Trusts and have proudly been protecting healthcare workers for more than 20 years. This is one of the sectors our service is so highly engaged with and we work closely with customers and partners to constantly improve our technology and service. https://peoplesafe.co.uk/sectors/nhs/.
Please send further information and we will ensure we act to improve things for the future.
Kind regards,
Peoplesafe
Peoplesafe are a bunch of crooks
Peoplesafe are a bunch of crooks. Avoid at all costs. Use a different company. Each month they will overcharge you for ID holders and delivery charges for the holders. I have been arguing with them for years. They will not send a copy of their complaints procedure. We have moved to a different company.
29 stycznia 2024
Opinia niezależna
Cant give personal alarms to those who…
Cant give personal alarms to those who are vulnarable and/or disabled. Only distribute them to companies. Because screw you if you’re being harrassed and/or abused if you’re disabled in public!
18 października 2022
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.