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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have purchased items of jewellery from Pegasus for a number of years now. I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself! Delivery i... Zobacz więcej

Oceniono na 5 z 5

Lovely quality, good service, I was kept informed & reassured when there was a long delay

Oceniono na 1 z 5

I wanted this for a birthday gift and we fly tomorrow. The parc l never arrived after emailing and leaving a message of Facebook messenger. Very disappointed. No telephone number on Pegasus webpage.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lovely range of jewellery for the horse and countryside lover. The Vitality Range are gorgeous and make lovely presents. Pegasus regularly add new designs and I cannot fault their service. Great to... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep jubilerski
  2. Sklep ze sztuczną biżuterią
  3. Jubiler
  4. Projektant biżuterii
  5. Producent biżuterii

Napisane przez firmę

Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

58 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 75% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I never received my bracelet as Royal…

I never received my bracelet as Royal Mail delivered to wrong Address and was never traced. Still awaiting refund.

6 marca 2026
Logo Pegasus Jewellery

Odpowiedź od Pegasus Jewellery

Dear Mr Vincent,



Thank you for your patience while we looked into this for you.



Royal Mail have confirmed that the GPS location recorded for the device used to take the delivery photo matches your address. This leaves us in a very difficult position, as the information provided to us shows the parcel as having been delivered correctly.

The second issue, is that now that the review has been placed on Trustpilot, it may lead other customers not as genuine as yourself to question delivery photographs and demand refunds for items they have actually received, we are vulnerable to scams in a daily basis.



Even so, as a gesture of goodwill, we will refund your item, despite Royal Mail not offering us any compensation because they maintain that the parcel was delivered to the correct address.

If the parcel is found or there are any honest people out there who return the parcel to its rightful address, please let me know I’m sure you will appreciate missing parcels are a huge hit to small companies like ours.



I do hope you can see this from our point of view, and I apologise that it has taken so long to resolve this matter.



Kindest Regards

Kim Wilson
Director

Oceniono na 1 z 5

I wanted this for a birthday gift and…

I wanted this for a birthday gift and we fly tomorrow. The parc l never arrived after emailing and leaving a message of Facebook messenger. Very disappointed. No telephone number on Pegasus webpage.

19 marca 2026
Logo Pegasus Jewellery

Odpowiedź od Pegasus Jewellery

Dear Jeanie,
We are so sorry to hear this and completely understand how frustrating this must be, especially with a birthday and travel plans.

Your order was dispatched on time from us, however it looks like there has unfortunately been a delay with Royal Mail, which is completely out of our control. That said, we absolutely understand that this doesn’t make the situation any less disappointing for you.

We’re also very sorry if you feel your messages haven’t been responded to. That is never our intention, and we always aim to get back to customers as quickly as possible.


Kind regards,
Pegasus Jewellery

Oceniono na 5 z 5

Throughly Recommend

I ordered a Silver and Rose gold Snaffle Bracelet as a Christmas present. Ordering via The Pegasus Jewellery website was easy, and l took delivery within three days, which given the time of year was very impressive. The quality of the item was first class, and much appreciated and loved by the recipient.
My only criticism would be that the materials used were a little thin, and l would have liked a little more weight to the item. But that’s a personal view. Given the quality of the bracelet, the price and the discount offered as a first time customer, l have no hesitation is giving Pegasus Jewellery 5 Stars.
I will be definitely be purchasing again.

15 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Fantastic Jewellery

I’ve bought multiple pieces from Pegasus and they are all absolutely beautiful! The trio stirrup necklace is my absolute favourite and everything is really reasonably priced. Fantastic small business!

1 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

A fabulous small company

A fabulous small company, and I have purchased three bracelets and two sets of earrings, each time being delighted with my purchases.
A couple of times I have contacted customer services with questions, which have always been promptly replied to. Moreover, when I lost part of a bracelet (my own fault), the missing part was quickly despatched to me.

20 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

I have purchased items of jewellery…

I have purchased items of jewellery from Pegasus for a number of years now.
I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself!
Delivery is quick, and customer service excellent. Good quality jewellery that always looks great!

27 lutego 2026
Opinia niezależna
Oceniono na 4 z 5

I only buy from Pegasus jewellery and…

I only buy from Pegasus jewellery and strongly recommend you do so too came across there site years ago looking for horse jewellery related to my passion and owner of horses and there selection of jewellery over the years have just got better with so many new designs to choose from and very thoughtful designs to suit every one. I love to wear them daily even at the yard or on a special occasion. I get constant compliments so much so I have already gifted charms to close friends and relatives on there birthdays or christmas 🫶

27 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

bracelets

I have had a few vitality bracelets and I am really happy with them and the service is brilliant

27 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

I’ve bought a few items from Kim’s…

I’ve bought a few items from Kim’s collection and been delighted with them. I have also sent bracelets and necklace to friends as gifts.
Love the new collection and I’m tempted with the scarf band.
Thank you for the great experience.

2 lutego 2026
Opinia niezależna

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