Peabody New Homes Recenzje 

906
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Oscar at Peabody (Lombard Square Plumstead) was very good and thorough. Took extra time to show me around at different buildings to make sure that I get to see several options before I make my decisio... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The support given to us by Ilona and the team at Peabody KEW Bridge development throughout the journey from reservation to completion was excellent. Ilona was always gentle and ready to explain when... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The location was easy to find and the staff at the reception were warm and friendly. It was great to meet Tamika who was so personable but very professional at the same time. She was thorough in her r... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Super helpful team that were always happy to help and provide advice. Explained the process and provided guidance towards agencies that could help

Informacje dotyczące firmy

  1. Deweloper
  2. Budownictwo mieszkalne

O Peabody New Homes

Napisane przez firmę

Peabody New Homes is an award-winning property developer, offering a range of new homes across London & the Home Counties, available through Shared Ownership & Private Sale. What does home mean to you? To us, home is more than just a place to live. It’s a place to connect with loved ones, to dream big and to make your own.

Find your place at peabodynewhomes.co.uk

Peabody New Homes is part of the Peabody Group, responsible for over 109,000 homes and 220,000 residents across London and the Home Counties. We have 25,000 care and support customers.

Our purpose is helping people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. With significant development, placemaking and regeneration expertise, Peabody provides top-quality affordable homes and invests in communities for the long-term.

Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

906 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(906)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 138

Napisz recenzję
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Oceniono na 2 z 5

Repeated delays with no clear movein timeline

The agent has been pushing hard for me to complete all the paperwork, but unfortunately, the site is still not ready. It seems that Peabody hasn’t been communicating effectively internally, which makes it difficult to get any clear information on when I’ll actually be able to move in.

they set a move-in date and mentioned that if I didn’t move in by then, a fee would be charged. However, they missed that date themselves and have kept postponing it. Despite this, I keep receiving pressure from them to complete everything, while it appears the internal coordination on their end remains unclear.

As a result, I feel like I’ve been left to chase updates from multiple directions, almost like being bounced around with no clear timeline.

30 maja 2025
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Odpowiedź od Peabody New Homes

Hi, we’re really sorry to hear about your experience. So that we can support you directly and understand what development you're referring to, please email us at enquiries@Peabodynewhomes.co.uk with your full name and site you're purchasing from. Thank you.

Oceniono na 5 z 5

Great experience

As a First time buyer this process was far less stressful than I thought it was going to be! Big thanks to Josh and the team for making it such a smooth and quick process.

29 maja 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi Olivia, thank you for sharing your feedback. We’re pleased Josh and the team could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Emmerson was my point of contact going…

Emmerson was my point of contact going through the process of the purchase. He made the process far less stressful and daunting and was always available to help through each stage of the process. It was an absoloute pleasure working with him and I would highly recommend him.

29 czerwca 2024
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi Nachum, thank you for sharing your feedback. We’re pleased Emmerson could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Spoke to Shokatali

Spoke to Shokatali, absolutely helpful. Great customer service and always happy to help. Very appreciative of him.

27 maja 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi Muhammad, thank you for sharing your feedback. We’re pleased Shokatali could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Excellent experience

Darran has been tremendously helpful and professional throughout the process. The service provided by the team has been truly excellent!! Thank you

10 maja 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi Helen, thank you for sharing your feedback. We’re pleased Darran and the team could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 4 z 5

Generally really smooth!

Generally had a smooth buying experience, with everything moving quickly (reservation to completion within 3 months). Emerson in particular was really helpful!

My only gripe was that I would have liked more transparency throughout the process, although that mostly falls on my solicitors rather than Peabody.

2 września 2024
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi Nandhu, thank you for sharing your feedback. We’re pleased Emerson and the team could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Peabody team gave me an opportunity to…

Peabody team gave me an opportunity to have my dream home in Central London. Emerson Souza and Rosie Eldon guided me through it all in an efficient and professional manner, from start to finish. Grateful.

13 września 2024
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi Rose, thank you for sharing your feedback. We’re pleased Emerson, Rosie and the team could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Ifrah was fantastic from beginning to…

Ifrah was fantastic from beginning to end, we can’t thank her enough. Brilliant.

23 maja 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi Alloush, thank you for sharing your feedback. We’re pleased Ifrah could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Peabody's team guided us throughout the…

Peabody's team guided us throughout the whole process as first-time buyers. We love our flat and couldn't have asked for a better place to get our first home! Special thanks to Emerson who was constantly updating us (from the very first viewing until completion) in a professional and friendly way!

22 maja 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Emerson and the team could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

fantastic opportunity

as soon as I viewed my flat Peabody were extremely helpful in arranging my moving in and all the help with mortgage agents and other parties involved in the process.

Emerson Souza who showed me the flat was fantastic in enabling everything to go through in a very precise and speedy way without any issues. Peabody have offered a fantastic opportunity to live in such a wonderful place and I am extremely grateful to everyone involved who has made this happen. don't listen to the cynics! this is one of the best experiences I've had

22 maja 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi Tim, thank you for sharing your feedback. We’re pleased Emerson and the team could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

The team were extremely friendly and…

The team were extremely friendly and helpful in helping me find my new home!

21 marca 2025
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Odpowiedź od Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Excellent Support and Smooth Buying Experience

I was very fortunate to have Emerson and Rosie assist me with my purchase. Both were really helpful every step of the way and always took the time to explain things which was particularly great as I was a first time buyer. In addition to this, and maybe even more importantly, they were both so nice and friendly to talk to! I am really happy with the purchase process and Rosie, Emerson and the Peabody team played a massive part in that (also shout out to Deken from the sales team and Neerja who did my induction who were also very helpful). Thank you!

7 kwietnia 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Great Experience

I had a really great experience with the Peabody team. They were attentive, helpful and always willing to help me even with items that may have been out of their scope. Josh and Lily in particular we're brilliant at this!

4 kwietnia 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Josh and Lily could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Great experience

As a first time buyer I was lucky enough to have Tracey guide me through reserving the property to completion and was an excellent support through out and a wonderfully fun and bubbly to deal with!
Peabody is very lucky to have her. My experience was very professional and I am very thankful.

2 kwietnia 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Tracey could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

From reservation to completion within 2…

From reservation to completion within 2 months tells you everything you need to know about the level of service offered, a very smooth purchase experience. Special thanks to Rosie and Emerson who were always on hand to assist with any queries and constantly pushing the purchase forward with all parties behind the scenes. They made the whole process feel easy, exceptional service all around.

28 marca 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Rosie and Emerson could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

My experience is very good they talk us very nicely.

My experience is very good they help me alot specially one of your agents(Abraham) he is very soft spooken and he help alot.

18 marca 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Abraham could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Great experience for a first time buyer

I have just completed the purchase of my new flat and couldn't be happier! Tracey's perseverance and commitment in guiding me through the process was incredible and Peabody are lucky to have her! Overall was a great experience as a first time buyer.

7 marca 2025
Opinia niezależna
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Odpowiedź od Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Tracey could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 5 z 5

Thank you!!

Tracey, Rosie, Rotimi, thank you so much! You've made the process of owning a property (a first time property and one so special at MacFarlane Place) something I can and will never forget. You will have had to juggle a lot and so I thank you that despite that, you've made a dream possible.

14 marca 2025
Opinia niezależna
Logo Peabody New Homes

Odpowiedź od Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.

Oceniono na 4 z 5

I am still in the process of purchasing…

I am still in the process of purchasing a property from Peabody and will update my review after completion. So far the experience has been positive overall, but it's been a bit of a bumpy ride. Joshua in the Sales Team, who organised my viewings, reservation etc. has been great, very professional, friendly and informative - I was surprised to learn that he's only been with Peabody for a few months - they are luck to have him! Deken in the Sales Progression Team is also great and very responsive, gave me a few proactive calls to see how thing were going. Unfortunately, shortly after I made my reservation, both of them were away, so the whole process stalled for over a week because the same could not be said about other members of the Sales Progression Team. It was almost impossible to establish who I should speak to in their absence, and then to get hold of them over the phone. I'm also still somewhat baffled by the practicalities of sales incentive schemes, but crossing my fingers to get a final response soon.

10 marca 2025
Opinia niezależna
Logo Peabody New Homes

Odpowiedź od Peabody New Homes

Hi, we're sorry to hear that you experienced some difficulties, but we're glad that Joshua and Deken were able to provide you with a positive and professional experience. We will pass on your feedback.

Oceniono na 1 z 5

Management Pack!! Over 60 days!!! No response from Peabody!!

Good afternoon,

It’s been over 30days since I emailed originally and spoke to someone at Peabody. It’s probably bordering over 60 days!!
I’m in Urgent need for a management pack and I haven’t even received the payment details yet for me to receive the pack.

My solicitor is desperately chasing me for it and I’m starting to panic as I need everything completed within this month or so.

I know they are busy, but this is beyond disgusting. So many emails I’ve sent and phone calls. Each time I call I have a different person telling me different and escalating the complaint for me. But I’m getting nowhere quick.
It’s causing me stress and I’m trying to get out of an abusive relationship and buy my ex partner out as quick as I can, but Peabody are stalling and I’m living in a nightmare right now!!!

I will not be fobbed off again with the approvals team email address or their contact centre telephone number!!
I will never purchase a Peabody property again!!

10 marca 2025
Opinia niezależna
Logo Peabody New Homes

Odpowiedź od Peabody New Homes

Hi Sophie, we are really sorry to hear about your experience. The Homeownership team have advised that the pack was paid for on March 10 and they’re actively working on your case. If you need any further support please email homeownership.approvals@peabody.org.uk. Thank you.

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