PDSA Pet Insurance Recenzje 

2012
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I suffer with PTSD and find form filling etc very difficult was also worried about having to speak on the phone as my anxiety is bad while on the phone. I called and a lady called Karrie answered the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Out of the blue my healthy pet suddenly had problems with its hind quarters Vets4pets gave treatment xrays and medicines,plus said my pet needed further hydrotherapy for about 6 month My pet had... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Ubezpieczenia zwierząt
  2. Działalność dobroczynna

Napisane przez firmę

Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(2012)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 491

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Oceniono na 5 z 5

Professional

Professional, helpful and put to the right team without being messed about.

24 marca 2026
Logo PDSA Pet Insurance

Odpowiedź od PDSA Pet Insurance

Thank you for your lovely comments about the customer service you’ve received from us. We’re delighted we’ve been able to help you

Oceniono na 5 z 5
Logo PDSA Pet Insurance

Odpowiedź od PDSA Pet Insurance

Good Morning Keith, Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.

Oceniono na 5 z 5

Easy to navigate site

Easy to navigate site, giving clear information re policy cover, cost etc.
Policy covers everything we need for our dog at a very competitive price. Very pleased with outcome and happy to recommend.

16 marca 2026
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Odpowiedź od PDSA Pet Insurance

Good Morning Margaret, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your dog pet to PDSA Pet Insurance.

Oceniono na 5 z 5

Easy to set up

15 kwietnia 2026
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Odpowiedź od PDSA Pet Insurance

Good morning, Lee. Thank you for your recent feedback, and welcome to PDSA Pet Insurance.

Oceniono na 5 z 5

Very easy to set up insurance for my 3…

Very easy to set up insurance for my 3 cats. It is an affordable price for each cat which means they’ll be protected and I can save money.

23 kwietnia 2026
Opinia niezależna
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Odpowiedź od PDSA Pet Insurance

Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and cats to PDSA Pet Insurance.

Oceniono na 1 z 5

Ripped off

I've been insured with them for 10 years without a single claim my dog needed a brain scan £4,500 pounds I phoned to make sure I was covered they said yes only just,I was insured for life for the maximum of £15,000 pound but unknown to me the insured amount reduced by a thousand pound a year I didn't go ahead with the scan as it would have left me with nothing fot the rest of his life. The yearly renewal came around they trebled my premiums still having not made a claim.then he had more fits so the vets were making a claim on my behalf and they wouldn't pay saying I wasn't insured with them.so I contacted them and they dont insure dog's over ten year's old I told them I was insured for life they said things had changed because a different company had taken over new underwriters I was never informed of any of this untill the vet tried to make a claim for me.I complained and they said i had to start a new policy and gave me a number to ring, after trying for three solid day's to get through they just said we don't insure dog's over ten and put the phone down, that was in April 2021 and I'm in so much debt and it's still getting worse costing me a fortune luckily the vet's have been brilliant with me but its still so wrong

22 kwietnia 2026
Opinia niezależna
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Odpowiedź od PDSA Pet Insurance

Hello Neil, we are sorry to hear you are unhappy. It appears from your review that it relates to a former Petsurance policy. Your policy used to be PDSA-branded, however your cover is underwritten and administered by a separate insurance provider - Insurance Factory Limited (IFL). We recommend contacting them directly as PDSA Pet Insurance can't take this further on your behalf.

Oceniono na 5 z 5

Straightforward and Speedy

The claim form was very easy to complete online and the response was immediate. Within 2 days I received confirmation that the claim had been approved and the money was being sent to my account.

15 kwietnia 2026
Opinia niezależna
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Odpowiedź od PDSA Pet Insurance

Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.

Oceniono na 5 z 5

Vet submitted claim for my dog that had…

Vet submitted claim for my dog that had to have a swallowed foreign body removed and it was dealt with quickly and efficiently. Paid in full,no issues. Super service.

7 kwietnia 2026
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Odpowiedź od PDSA Pet Insurance

Good morning Stephen, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog needed treatment. We hope they are feeling
much better now and back up and running around. The PDSA Pet Insurance Team.

Oceniono na 5 z 5

I just took insurance out for both my…

I just took insurance out for both my kittens.
I have been offered a welcome box for my kittens.

21 kwietnia 2026
Opinia niezależna
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Odpowiedź od PDSA Pet Insurance

Good Morning Melanie, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your kittens to PDSA Pet Insurance.

Oceniono na 5 z 5

Very impressed with PDSA insurance

Very impressed with PDSA insurance. Our German Shepherd began bleeding from his penis. He was initially treated for an infection, which I claimed for and was reimbursed within a week. The problem continued and he was diagnosed with prostate cysts causing the bleeding. As it was a continuation of the initial illness he needed a scan and medication, all the cost of which was reimbursed directly to the vets so need for me to get receipts, lists of treatments or medication. Again, the vet's bill was approved within days so no hassle for me at all.

7 kwietnia 2026
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Odpowiedź od PDSA Pet Insurance

Good morning, Thank you Ian for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog had been unwell. We hope they are feeling much better now.

Oceniono na 5 z 5

Very good insuring multiple pets

Very good insuring multiple pets

20 kwietnia 2026
Opinia niezależna
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Odpowiedź od PDSA Pet Insurance

Good Afternoon, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback.

Oceniono na 5 z 5

Easy claims process and quick response

My claim was easy to do and it was all agreed and paid within days. After such a worrying time with my dog being so poorly it was a huge relief to have the claim settled so quickly. Thank you.

6 kwietnia 2026
Opinia niezależna
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Odpowiedź od PDSA Pet Insurance

Good morning Susan, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.

Oceniono na 5 z 5

Very pleased with Pdsa insurance thus…

Very pleased with Pdsa insurance thus far. They paid out my first claim which was a relief and was easily done via the vet.

24 lutego 2026
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Odpowiedź od PDSA Pet Insurance

Thank you Krystle for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Oceniono na 5 z 5

brilliant service very quick to deal…

brilliant service very quick to deal with our claim

22 lipca 2025
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Odpowiedź od PDSA Pet Insurance

Good morning, We are so pleased that you have received excellent service from us Christopher, we love hearing from our customers.

Oceniono na 5 z 5

Excellent so far!

Started claiming for an ongoing condition with our greyhound and have to say very impressed!
I take a photo of my vet invoice and within 4 days the money is in my account!
One of the best we have dealt with in our 25 years of owning dogs.
The online portal works great!
Reasonable price too.

15 kwietnia 2026
Opinia niezależna
Logo PDSA Pet Insurance

Odpowiedź od PDSA Pet Insurance

Good Morning Melanie, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.

Oceniono na 5 z 5

Quick and smooth process

My experience with PDSA is very good. I recently had a claim to submit and it didn’t take long for them to give me a response. I made a mistake with the premium so this delayed a bit the process but of course it was my fault! I will definitely stay with them

22 maja 2025
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Odpowiedź od PDSA Pet Insurance

Good morning Nika, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.

Oceniono na 5 z 5

Great with communication

Great with communication

9 kwietnia 2026
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Odpowiedź od PDSA Pet Insurance

Good Morning Margaret, Thank you for your kind comment and for taking the time to leave a review.

Oceniono na 5 z 5

It was really easy to apply on line 🤗

It was really easy to apply on line. I received a quote almost immediately and the information provided was clear and concise, helping me to make an informed choice about the best policy for my pets needs, thank you 🤗

17 kwietnia 2026
Opinia niezależna
Logo PDSA Pet Insurance

Odpowiedź od PDSA Pet Insurance

Good Morning Rachel, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.

Oceniono na 5 z 5

Great company to deal with

Great company to deal with. Payout very quickly. Just a shame you can’t increase the insurance policy.

8 kwietnia 2026
Opinia niezależna
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Odpowiedź od PDSA Pet Insurance

We are so pleased that you have received excellent service from us Adele we love hearing from our customers.

Oceniono na 2 z 5

I’ve never received my policy documents…

I’ve never received my policy documents and I have emailed them a week ago with no response which doesn’t really leave me with much confidence

25 marca 2026
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Odpowiedź od PDSA Pet Insurance

Good morning Carmen, I'm sorry to hear you are unhappy, If you did wish to discuss the circumstances surrounding the policy documents in more detail, our Customer Service team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm. Many thanks, The PDSA Pet Insurance Team.

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