pcandmacrepairs.co.uk Recenzje 193

Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Jon went above and beyond in upgrading and setting up a Mac Book Pro that I thought was on its last legs and then rescued another that I thought had died completely and recovering all my valued data.... Zobacz więcej

Oceniono na 5 z 5

Jon at PC & Mac repairs was excellent, I called him at around 5.30pm explaining the issue around the iMac I have and he was able to troubleshoot. Within an hour he arrived and made the fix necessary,... Zobacz więcej

Oceniono na 4 z 5

Jon did us a favour by coming home and working on it rather than taking it away. Also, he diagnosed the problem correctly and found the quickest solution under the circumstances so that we could use t... Zobacz więcej

Oceniono na 4 z 5

I recently had a fantastic experience with pcandmacrepairs.co.uk. Jon, the engineer, arrived promptly after my request for help. He quickly fixed my Mac and provided clear instructions on maintenance... Zobacz więcej

Informacje dotyczące firmy

  1. Serwis komputerów
  2. Producent sprzętu komputerowego
  3. Sklep komputerowy
  4. Naprawa i serwis komputerów
  5. Odzyskiwanie danych
  6. Sklep z używanymi komputerami

Napisane przez firmę

We have over 25 years experience fixing any PC or Apple Mac problem in homes and business premises.That means we've fixed over 40,000 computers so far! We provide a mobile, visiting service only. Our callout fee includes one hour of labour.After the first hour we charge by the half hour, or part of. All materials supplied are charged at cost price.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

193 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Oceniono na 4 z 5

A professional and efficient service

Jon did us a favour by coming home and working on it rather than taking it away. Also, he diagnosed the problem correctly and found the quickest solution under the circumstances so that we could use the machine without having to wait to order parts. Also, he gave some sound advice about backing up the machine, so overall a good service was provided.

4 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Job done!

My 2010 iMac's hard drive failed but a new one was quickly fitted and most of my files were successfully retrieved from the failed drive. (Much of it was backed up elsewhere anyway but it saved me an amount of hassle.)

My iMac had been running on a 2017 operating system but initially, a 2015 version was wrongly installed. This was subsequent put right free of charge during a return visit.

I have also had to remove the front glass panel again to clean off some finger prints that were noticeable under certain light conditions.

That said, it's job done at a very reasonable price and I'm a satisfied customer.

25 maja 2021
Opinia niezależna
Oceniono na 5 z 5

Reliable.

Have used Jon on numerous occasions since he saved me at a very late hour when believe it or not my Mac exploded and caught fire. I have always found him reliable, efficient and pleasant.
Always make him my first port of call when I have problems.

21 maja 2021
Opinia niezależna
Oceniono na 1 z 5

I have said that I wouldn't give this…

I have said that I wouldn't give this company one star. The recent reviews and responses from them proves it.
The number of negative views continues to grow. I know they said I am not justified in my complaint and refuse to speak to me. Those reporting make my case. OK Jon still not accepting my calls?????

17 maja 2021
Opinia niezależna
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Odpowiedź od pcandmacrepairs.co.uk

We have asked the customer for more information and there is no response
We have flagged this to the TRUSTPILOT team and they are unable to share any information.
Unfortunately without any more information we have to assume that the review is not genuine and one that Trustpilot is happy to be complicit with.

Oceniono na 1 z 5

Not a pleasant experience

Not a pleasant experience. A engineer just came round to look at an issue with my PC screens not turning on. He said his callout charge was £80 but thats all I would pay for him to fix it (except parts). He was here for 20 minutes and we agreed the motherboard was faulty and I should go back to the company I bought it from. He said I had bought an hour of his time so he can hang around and chat if I wanted. And thats after he pulled out the pc without unplugging the microphone and bent the plug - it doesn’t work now. Whilst in theory he has every right to charge me the full £80, but for 20 minutes and no fix maybe some level of compromise. I'll leave you to figure out if this is good or not. Just left a rather sour taste. I definitely should have been charged but was the full £80 right ? Anyway, lots of others people who offer the same service locally.

17 maja 2021
Opinia niezależna
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Odpowiedź od pcandmacrepairs.co.uk

We can agree on one thing: this was a most unpleasant experience.

We were asked to diagnose why he had no output to his monitor from either the onboard graphics, or the graphic card in the PCI slot.

We reseated the card, changed out the ram, but still no display on the monitor. Clearly there was a problem with the motherboard.We offered to repair it (we'd obviously have to take it away to do it in our workshop). We estimated £100-150.
He refused this offer.He said the board was under warranty, so it made sense to get the company he bought it from to fix or swap out the board.(why did he call us out in the first place if this were the case?)
We made clear before attending we charge £80 callout fee, which gives UP TO one hour of labour.Any sensible person would realise this means whether we were there 5 mins or 59 mins, we would charge £80.
This customer doesn't seem to have that sense. He was also arrogant and rude.
I would advise any trader to avoid dealing with him

Oceniono na 5 z 5

Problem with MacBook

I had some issues setting up my MacBook and called "pcandmacrepairs" and got it fixed few hours later.
Very happy custome and impressed by the service.

13 maja 2021
Opinia niezależna
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Odpowiedź od pcandmacrepairs.co.uk

Thank you.
It was a pleasure to meet you. We are always at your service.

Oceniono na 1 z 5

Disaster from the start

The title doesn’t do it justice... turned up an hour late without phoning...we are not on GMT anymore... the guy didnt wear a face mask... asked a few simple questions, answered with the just the basic knowledge, from knowing what was wrong to being un sure, then back again... no confidence whatsoever with any questions I was asking him. To top it off, kept talking about how much it would be and being very pushy... definitely wouldn’t recommend. Doesn’t even have the latest operation system on his laptop...

Updated… 13th May.

I don’t need to give or show you evidence that I’ve been mixed up with another company… look at your poor review comments. They are relating to the same issue… you are a fraud J. Maybe you should retire,
Updated April 2023
still to this day ripping people off in 2023 - 0 stars! Don’t use this guy!!!
Update May 2023,
This guy has not asked for any information on evidence of repair work, if you look at the trend, whenever he gets a bad review he always states to have not interacted with this or that customer, a complete lair and never to be used. Fraud man. They should do a watchdog about him!

25 kwietnia 2021
Opinia niezależna
Logo pcandmacrepairs.co.uk

Odpowiedź od pcandmacrepairs.co.uk

We have asked the customer for more information and there is no response
We have flagged this to the TRUSTPILOT team and they are unable to share any information.
Unfortunately without any more information we have to assume that the review is not genuine and one that Trustpilot is happy to be complicit with.

Oceniono na 1 z 5

pcandmacrepairs in Hither Green are…

pcandmacrepairs in Hither Green are extremely unreliable, they cancelled a repair with me twice while not having the decency to message me that they had cancelled. I took a day off work twice to make sure I'd be home for the repair. Poor customer service and I'm not sure they even had knowledge of how to repair aio cooler before accepting the job.

22 kwietnia 2021
Opinia niezależna
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Odpowiedź od pcandmacrepairs.co.uk

This customer has confused us with another company.We did not have a booking for this person and we don't cover Hither Green area..If we had, we would always inform ahead of time if we could not make an appointment. We don't repair coolers anyway, so she's definitely made a mistake.

Oceniono na 5 z 5

Jon fixed problems with my laptop MAC…

Jon fixed problems with my laptop MAC and my new printer - which had caused problems with other computer repair companies and even the manufacturer. Couldn't be more happy with his work and professionalism. I certainly highly recommend him to anyone who is seeking a first class MAC technician to cure their problems.

25 marca 2021
Opinia niezależna

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