I sent money back home to my family, and 3 of the transactions went through successfully, but the 4th transaction was declined. After that, I was asked to provide more information, including my bank... Zobacz więcej
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Zobacz, co mówią recenzenci
I have always championed PayAngel. My recent experience with the staff no issues, however l find it frustrating and stressful with their new App. Personally It is not user friendly and there are glitc... Zobacz więcej
Reakcja na opinię
Payangel is a seamless and reliable money transfer service. With the new app, everything feels smooth, intuitive, and secure. Sending money to friends and family takes only a few clicks. I can send mo... Zobacz więcej
Reakcja na opinię
Hello Am Yvonne and I have used Payangel sending money to Ghana all these years they are amazing trust worthy and oh best customer service Incase and problem arise fastest resolved. Will definitely re... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The cheapest and fastest way to send money to Africa. Transfer money to Ghana, Nigeria, Kenya, Uganda and South Africa. New Countries coming live soon. - No Fees, No E-levy, No middleman. - FREE Mobile Money, Bank Deposits and Cash Pickup! - BEST Exchange Rates! - FREE Life Insurance cover for your recipients! - Excellent customer service
Dane kontaktowe
Regus House, Victory Way, Admirals Park, DA2 6QD, Dartford, Zjednoczone Królestwo
- +447441444005
- customer.experience@payangel.com
- payangel.com
4,4
Doskonała
169 recenzji
Odpowiada na 42% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
PayAngel Took My Money Without Refund
I sent money back home to my family, and 3 of the transactions went through successfully, but the 4th transaction was declined. After that, I was asked to provide more information, including my bank statement, paystub, and other documents. Three days later, they closed my account. When I contacted them, they said the account had to be closed and that my money would be reversed back to my bank account within 3–7 days. Now it’s been over 7 days, and nothing has been received in my bank account. Whenever I call them, they tell me to contact my bank, while my bank keeps saying there’s no incoming transaction. I later contacted PayAngel again, and they requested my bank statement, promising to get back to me. It’s now been over 48 hours with no response. I called them again today, only to be told that “the transaction was voided and they can’t resubmit it again.”
Everyone should be careful with them. They’ll take your money, ask for a lot of documentation, and still fail to either refund you or deliver the money to the recipient.
7 maja 2026
Opinia niezależna
Odpowiedź od PayAngel
Thank you for a great review, Matilda. We're glad we're fulfilling our mandate - faster, safer, convenient and reliable service 😇🙏
Using PayAngel helps me send money home…
Using PayAngel helps me send money home without any difficulties and is quick!
It has great exchanged rate too
5 lutego 2026
Odpowiedź od PayAngel
Hello, Maame Serwaah! We are thrilled to know our services are efficient and convenient for you. Your satisfaction is our priority. Thank you for choosing PayAngel 😇
Odpowiedź od PayAngel
We are so glad you had a good experience with our services, Godfrey. Your satisfaction is our goal. We appreciate you! 💙
Cashless Travel
I usually travel to Ghana with cash, but not this time as I was using your services before I left. Is quite straightforward and stress free.
Transfer from my bank account to my mobile account.
14 stycznia 2026
Odpowiedź od PayAngel
Glad we could make your trip smoother, Tiffany! Thank you for trusting PayAngel. We're here for you! 😇🙏
The company is doing well In the sense…
The company is doing well In the sense that is very fast in sending money but what to improve on is the exchange rate which is low
13 lutego 2025
Odpowiedź od PayAngel
We’re happy you find our transfers fast and reliable, Lovelyn. Thank you for your feedback on the exchange rates. We'll continue striving to offer you the best rates. 💙
Easy to use app.
Easy to use app.
Good customer service
Quick resolution of any unexpected circumstances
4 stycznia 2026
Odpowiedź od PayAngel
Thank you so much, Conrad! Truly means a lot to us. Our goal is 100% satisfaction round about for our customers! 💙
Good so far but we demand receipts of…
Good so far but we demand receipts of our transactions
12 stycznia 2026
Odpowiedź od PayAngel
Hi John!
Glad it's been good so far! We understand receipts are important and are working on it. We'll deliver! 😇
The App is easy and efficient to use.
11 stycznia 2026
Odpowiedź od PayAngel
We are so grateful, for the excellent review, Jemima. It means so much to us 💙
Odpowiedź od PayAngel
Thank you so much for the great feedback, Yaw. It means a lot to us 💙
You are consistent in your delivery
2 stycznia 2026
Odpowiedź od PayAngel
Thank you so much, Gerald. Your feedback means a lot to us. 💙
Quick and convenient!
9 stycznia 2026
Odpowiedź od PayAngel
Speed, ease, and security are our top priorities to ensure our customers’ satisfaction. Thank you so much for your excellent feedback, Eric!
I'm happy with the service provided.
8 stycznia 2026
Odpowiedź od PayAngel
We're so glad to hear that you are happy with our services, Rob. Your satisfaction is our priority 💙
The new app takes some getting used to…
The new app takes some getting used to and is difficult to use. But thanks to Wesley, who helped me a lot. After some initial problems, the transfer was completed successfully. Great customer service, provided via WhatsApp.
8 grudnia 2025
Opinia niezależna
Odpowiedź od PayAngel
We’re so glad Wesley could support you through the process! Thanks for your patience and kind word - it means a lot to us.
Odpowiedź od PayAngel
Thanks for sticking with us all this time, Mr. Abekah-Mensah 🙌. We appreciate you 💕 Thanks for the trust! We're glad we deliver 😊!
Never delayed payments.
Never delayed payments.
Any time any where I get money sent immediately
11 grudnia 2025
Odpowiedź od PayAngel
😎 Thanks Martha, for trusting us with your transfers! Immediate payments, every time!
The upgrade to your app is NOT user…
The upgrade to your app is NOT user friendly at all. You must look into this otherwise extremely good service as usual, Keep it up! Onwards and Upwards.
22 listopada 2025
Odpowiedź od PayAngel
😔 Thanks for the honest feedback, Mark! Sorry the app upgrade's not vibing with you. We'll definitely look into making it more user-friendly. Glad you think our service is otherwise top-notch 👍! We'll keep pushing forward 💪
Very efficient
They are spot on most ofvthe time. Also the are prompt in solving issues if there is any.
11 grudnia 2025
Odpowiedź od PayAngel
😊 Thanks for the vote of confidence, Joyce! We're glad we're on point most of the time - our is to be on point all the time😁! We appreciate you noticing our prompt issue-solving skills. That's what we're here for!
Pay Angel Money Preferred Money Transfer.
Pay Angel so far has been preferred choice company for easy money transfer for to Ghana. Quick response to queries. Rates are reasonable.Security and verification process effective. Efficiency in dealing with queries!
Good customer services.
9 grudnia 2025
Odpowiedź od PayAngel
Hi John, thanks for choosing PayAngel! We're glad you've had a smooth experience with our services 👍. Appreciate you noticing our efficiency in handling queries and good customer service - that's what we're here for! 🙌
Easy to navigate and quick to send
Easy to navigate and quick to send. The new update is rather slow to master.
10 grudnia 2025
Odpowiedź od PayAngel
Hello Julian, thank you for your wonderful feedback! We're sorry you're having challenges mastering the new app. Our customer service team have tried to reach you unsuccessfully. Please reach out on +44 2037476765 and ask to speak with Patrick or simply report the challenges you're facing and we'll be glad to assist you. Your feedback means a lot to us. 💙
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