Paul Costelloe Bags Recenzje 

I have several Paul Costelloe handbags and have always found the customer service excellent and the handbags top quality.
The customer service excellence has been confirmed today, I emailed their website late last night and received a response this morning. I have been exchanging emails today with regard to a query about an order I wanted to place and their responses have been timely, polite and helpful leaving me confident the issue has been resolved, my handbag on its way to me and the refund I needed actioned. 5* service from the Paul Costelloe Team - thank you

A quality product, never disappointed. Speedy delivery.

Awful. Just awful.
I left an honest review for this website on here and, recently, received a reply from the company: all the right things being said but no actual contact details given and no direct contact made, despite several emails sent; all my emails couldn't have ended up lost. I haven't had a single correspondence from them to arrange the return and refund of this bag that I am now stuck with. Hoping this second review might actually prompt them to take action, rather than leaving an apologetic reply, and thinking this will be the end of it.

Ordered two items. Had no confirmation email. Emailed after two days and got reply that would be dispatched in 2 - 3 days that was 30/12/2025. As of today no items and now ignoring emails.

So given some of Trust pilot reviews which I didn't read until after my purchase I was impressed with my order. All present and correct. I used a discount code on already discounted sale items . Lovely very lovely!! quality bags. I purchased 2 The Cooper in black and The Hana in otter brown.
Considering they were purchased between Christmas and New Year they did take slightly longer to arrive and this was always in the back of my mind so refrained from making contact with the company
Both bags were in a well packaged box and signed for with Royal Mail. Tracking was updated several times and I couldn't be happier.
Many Thanks 😊

Really pleased with bag. Was a bit apprehensive reading the reviews after I made the order but the bag is better than I expected!

Ordered a purse to match a bag I'd bought. Different colour arrived. I asked for an exchange and was sent an email saying I needed to pay for the return. I sent another email saying why should I pay for its' return as the wrong colour had arrived, but no response. So I returned it, asking for the correct colour .... and got a refund just for the purse - so I'm nearly £11 down, after paying for postage, and still no purse.

Buyer beware with Christmas approaching.

I really tried to avoid having to write this review, but I feel it’s only fair that customers are made aware of the lack of service. Like many others have mentioned, I have waited over two weeks since placing my order and have heard nothing. I have sent three messages and received no response.

The customer service is terrible. I simply want to know when my order will be processed and dispatched. Customer satisfaction clearly isn’t a priority, otherwise they would respond to customers and address these increasingly worrying reviews.

Overcharged for delivery to Ireland and had to pay another 29 euro VAT before my bag was delivered, turned out an expensive bag in the end

I bought a bag from Paul Costelloe Swindon and a long piece of metal started to protrude out of the bag which was very sharp and dangerous! It was about 30cm long. I kept the metal piece to show them. When I was passing Swindon Outlet where I purchased it, I asked to speak to the Manager (who was very rude & disinterested in the fault). She told me to contact Customer Services and refused to give me her name (because of Data Protection)!!!! I sent Customer services an email, & they just fobbed me off (not even asking to see photos of the fault)! They said they didn't do returns. Absolutely disgusting aftersales and disinterest in the quality of their bags. I will not be going back to Swindon, as the Manager was insulting and rude and not at at all helpful in front of customers. I will be taking the matter up with Trading Standards, as I think they are in Breach of the Law, regarding Faulty goods, (with a receipt), and fair Wear & Tear. Never dealt with a Company with this Attitude before. Extremely disappointed with them.

I have emailed them three times and not received a reply. No telephone number to speak to a human. I have now returned a bag to them at my own expense which I know they have received. Hopefully I will receive a refund shortly. Beautiful products which seem to be let down by poor customer service. Bad service will only lead to decreasing sales which is such a shame. Wish I had read the reviews before placing an order.

I've purchased several backpacks and some accessories including their notepads. The quality is very good, especially for the price.

I've only purchased in store so I am surprised to see so much 1-star reviews.

Ordered 2 weekend bags only 1 has arrived. It was packaged beautifully but where is my other one. Still waiting for customer services to get back to me !!!!!!!

I ordered two bags (total £110.40) on 22 Sep 2025, delivered 29 Sep. Outer packaging was torn with a visible big hole and one bag (Valeria, Chipmunk) had creases and pressure marks. Emailed customer service three times (29 Sep, 1 Oct, 7 Oct) for a refund for the damaged bag, but got no response. Poor packaging, poor product quality and terrible customer service—very disappointing experience.

Excessive cost of delivery outside UK, delayed shipping and customs duty. Not worth purchasing if you are outside the uk

I purchased a bag and 2 weeks Later used it for the first time. The leather fob came away from the metal zip ring and I returned to the store with the receipt and bag. I was met by a staff member who responded with “we don’t give refunds” I wasn’t asking for a refund and wanted a replacement . She then said “ we can send it away for repair “ It was only when my husband made a comment about consumer rights that she said she needed to call “him” and see if she could exchange. After disappearing on the phone she returned and gave me a new bag. Very disappointing service and won’t buy again from there

I was lucky enough,
to purchase the Selma in harvest pumpkin, small bag. Its lovely the hardware on it, all the different compartments, it sits crossbody perfect looks amazing. It first came out last year, the price for me was a little high so i kept my fingers crossed and managed to buy it in the sale which was a bonus. It really is a lovely little bag. Delivered on time, no problems, i might be out a little with the date of purchase because i kept it until summer started, it's a lovely colour and always get comments.

I have to say after reading the reviews on here I panicked, so had to come on to leave a 5 star for anyone thinking of ordering.
When I was checking out I had clicked twice and ended up with two orders for 3 bags!
I emailed customer services on the evening of the 16th they responded by lunchtime the next day (17th)to say they had cancelled the duplicate order for me and processed a refund.
I then received an email on the 18th to say my money had already been refunded.
I have just received the 3 bags and they are all gorgeous, zips are all fine and the leather is so buttery soft on the backpack.
So pleased and have had a good experience with customer services.

I ordered a bag online and when it arrived, it was the wrong bag. The company admitted that they had sent the wrong bag out and said that once I’ve returned the wrong bag, they would send me out the right one. I explained that I had been taken into hospital for an emergency operation and may not be able to return the bag for six weeks and the company said that it wasn’t a problem. I’ve tried twice sent them emails to discuss this matter but they have both been ignored and I cannot get in touch with them. I have a bag that was wrongly sent to me and now I can’t get it sorted. I also had to pay £5.95 delivery only for the wrong bag to be sent to me. Terrible service all round.

Paul costelloe bags are well made, the quality of leather and attention to detail is good.