One of my favourite shops at McArthur Glen outlets. Paul Costelloe is just full of luxurious leather goods. So many quality products to choose from. From travel wallets, to purses, small bags, large... Zobacz więcej
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Visited the Swindon store. There was a good range of quality items at attractive prices. The sales lady, Winnie, was the only one there but was very efficient, directing us the items that might suit u... Zobacz więcej
I purchased a brolly from Tanners Cherwell valley services off the M40.Lynsay Noden who served me was so polite’helpful ‘and so lovely she absolutely deserves a 5 star review .
Love this shop over the years we have bought bags, passport holders, Purses all great quality and cime back for more. The service from the colleagues is always great. This occasion i asked for 2 produ... Zobacz więcej
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The Paul Costelloe Handbag Collection Irish-American designer Paul Costelloe, a celebrated name in British and Irish fashion, brings his artistic vision to the world of leather handbags and accessories. His collections reflect a balance between timeless craftsmanship and modern design, crafted in collaboration with master artisans and expert technicians from his London studio to his family-run workshop in Ancona, Italy. Every piece embodies the brand’s hallmark — exceptional quality, refined texture, and effortless comfort. Educated at the prestigious Chambre Syndicale de la Haute Couture in Paris, Paul’s career spans fashion capitals from Paris to Milan and New York. As the former personal designer to Diana, Princess of Wales, and a fixture at London Fashion Week for over three decades, his legacy is rooted in artistry, precision, and an unwavering pursuit of excellence. The Paul Costelloe brand celebrates the beauty of fine tailoring and accessible luxury. Each handbag captures this philosophy — designed with meticulous attention to detail, guided by Paul’s creative direction, and crafted to accompany modern life with enduring elegance. The Essence of Paul Costelloe Handbags At the heart of every Paul Costelloe handbag lies a story of family, craftsmanship, and design that transcends trends. For more than 30 years, this family-owned brand has flourished under Paul’s vision, creating handbags that merge artistry with wearability. Drawing from his experiences across the world’s fashion capitals, Paul returned to his roots to build a label that embodies sophisticated elegance. The opening of his flagship store in Knightsbridge marked a new chapter in a distinguished career, showcasing collections that seamlessly unite practicality and style. Looking Ahead Guided by a legacy of craftsmanship and innovation, Paul Costelloe continues to shape the evolution of modern luxury. Each handbag is more than an accessory — it is a statement of artistry, purpose, and timeless design.
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Zjednoczone Królestwo
- Sales@paulcostelloebags.com
- paulcostelloebags.com
4,3
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223 recenzji
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Zwykle odpowiada w ciągu 2 tygodni
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Pretty Paul Costello Boutique
👜👝My mother and I often visit this shop at McArthur Glen in Cannock.
The store is always well stocked and beautifully laid out with such gorgeous products ranging from leather bound notebooks to jewellery and cosmetics bags. The sales ladies are always well-mannered, friendly and helpful.
Such a pleasure to shop there!!👝👜
12 czerwca 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi there!
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you enjoy visiting our McArthurGlen Cannock store and that you appreciate the wide range of products and welcoming atmosphere.
It is especially lovely to hear such kind words about our team. We are so pleased they continue to make your shopping experience enjoyable.
Your support means a lot to us, and we look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Absolutely amazing service was a lovely…
Absolutely amazing service was a lovely lady taht helped me and gave me loads of help will be definitely be going back for Christmas!
9 czerwca 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Imogen,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you received such amazing service and that our team member was able to help you so much during your visit.
Your support means a lot to us, and we look forward to welcoming you back!
Warmest regards,
The Paul Costelloe Team
Great quality products
Purchased a weekend bag, washbag and backpack. Great quality products and looking forward to using them
6 czerwca 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Dan,
Thank you for taking the time to leave a review. We are delighted to hear that you are pleased with the quality of your weekend bag, washbag and backpack.
We hope you enjoy using them and thank you for choosing Paul Costelloe!
Warmest regards,
The Paul Costelloe Team
Good Product, Poor Customer Experience
2/5
The bag itself is good and matches the description and photos on the website. The quality appears to be as advertised, so I have no complaints about the product itself.
Unfortunately, the overall purchasing experience was very disappointing.
The advertised delivery timeframe was 2–14 days, but my order took almost 3 weeks to arrive. Delays can happen, but the main issue was the complete lack of communication and shipment visibility.
The tracking information provided through the website was essentially useless for the first two weeks, and the Shop app, which the company actively encourages customers to use for tracking, never provided any meaningful shipping updates either.
To make matters worse, I contacted customer service through both the website contact form and email and received no response at all. Not even a basic update on the status of my order.
In the end, the product arrived and is as expected, but the customer service, tracking experience, and delivery communication were among the worst I have experienced when ordering online.
I hope the company improves these aspects, as the product itself deserves a much better purchasing experience.
Until the company improves its customer service and shipping experience, I would strongly recommend purchasing through retailers such as Amazon or Zalando instead of ordering directly from the official website. While the range of products may be smaller, the overall buying experience is likely to be far more reliable and transparent.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Francesco,
Thank you for taking the time to share your feedback. While we are pleased to hear that you are happy with the quality of your bag and that it met your expectations, we are very sorry that the overall purchasing experience fell short.
The delay in delivery, lack of shipment visibility and tracking updates you experienced are not the standard of service we aim to provide. We completely understand your frustration and appreciate the impact this had on your experience.
Your comments have been forwarded to our sales team for review. We sincerely apologise for the disappointment caused and thank you for your patience.
Warmest regards,
The Paul Costelloe Team
Thank you to Emma at the Mcarthur Glen…
Thank you to Emma at the Mcarthur Glen store near Cannock. So helpful and kind.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Helen,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that Emma at our McArthurGlen store near Cannock was so helpful and kind during your visit.
We really appreciate your support and hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
This bag is the usual excellent quality…
This bag is the usual excellent quality and style that I expect from Paul Costello. This was the first time that I have bought from the website rather than a shop and i was not disappointed. The bag was well packaged and arrived quickly.
17 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Elaine,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that your first experience ordering through our website lived up to the quality and service you expect from Paul Costelloe.
Your continued support means a great deal to us, and we hope you enjoy your new bag!
Warmest regards,
The Paul Costelloe Team
Fine product fairly prompt delivery
21 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Roger,
Thank you for taking the time to leave a review. We really appreciate your support and hope you enjoy your product. We look forward to serving you again in the future!
Warmest regards,
The Paul Costelloe Team
Great customer service & products
Love this shop over the years we have bought bags, passport holders, Purses all great quality and cime back for more. The service from the colleagues is always great. This occasion i asked for 2 products i couldn't see intially and i was directed in person by Jo who checked stock and colours and mentioned other products. This kind of personal service and friendly approach was great. We left happy and will return in future. James & Catherine.
26 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi James,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you and Catherine have continued to enjoy our products over the years and that this recent visit was such a positive experience.
It’s wonderful to know Jo was able to help you find the right products and provide the personal service we strive for. Your continued support means a great deal to us, and we look forward to welcoming you both back again soon.
Warmest regards,
The Paul Costelloe Team
Customer service acted quickly
Following my complaint about a problem with my bag I am so pleased to say I had a telephone call straight away and after providing images, a full refund is being provided
27 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Raffi,
We’re very sorry to hear about your experience. This is not the usual standard of product we aim to provide.
We have been experiencing some issues with our emails this week, so we sincerely apologise if your previous messages were missed. Your case has now been forwarded onto our sales team, who are aware of the issue and will work to get this resolved for you as quickly as possible.
Thank you for your patience and understanding.
Warmest regards,
The Paul Costelloe Team
Order not fulfilled
Order not fulfilled, messaged to ask for an update and no update was given just a refund. Very disappointed
11 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Lynsey,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how disappointing this must have been.
We apologise that you did not receive the level of communication and service you expected from us. We have forwarded your comments onto our sales team so this can be looked into further.
We sincerely apologise again for the inconvenience caused.
Warmest regards,
The Paul Costelloe Team
I absolutely love Paul Costelloe bags
I absolutely love Paul Costelloe bags. I discovered the brand a few years back and the quality is just amazing. I’ve used the same bag for work for years and it’s still intact. I went today looking for a small purse and Lisa helped me find the perfect one. All the staff is always very helpful but not pushy!
16 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Mrs Beavon,
Thank you so much for your lovely review and for your continued support over the years. We are delighted to hear how well your bag has lasted and that the quality continues to impress you.
It’s also wonderful to hear Lisa helped you find the perfect purse and that the team always makes your visits such a positive experience.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Great bag, great service
This was my first purchase from the site. The item was delivered quickly, and was a gift for my sister. Great bag, and my sister loved it.
4 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Lynne,
Thank you for your wonderful review! We’re so pleased to hear your first purchase with us was a positive experience and that your sister loved her gift.
It’s great to know your order arrived quickly and that you were happy with both the bag and the service. We truly appreciate your support and hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
Today I bought a purse from the Paul…
Today I bought a purse from the Paul Costelloe shop in McArthurGlen Designer Outlet. The lady who served me was really helpful, friendly and polite, and every time I go there the staff are always really helpful. Great shop.
12 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Renu,
Thank you so much for your lovely review! We’re delighted to hear you had such a positive experience at our Paul Costelloe store in McArthurGlen Designer Outlet.
Our team will be especially pleased to know their helpful and friendly service made your visit enjoyable. We truly appreciate your continued support and look forward to welcoming you back again soon.
Warmest regards,
Paul Costelloe Team
Very pleased.
I visited Cannock outlet store twice in the last few days. I found the staff very helpful on both visits.
First visit to purchase items.
Second to exchange items, Angela Birch was very efficient in dealing with process. Thank you.
10 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Sue,
Thank you for your lovely 5-star review. We’re so pleased to hear that you found the team at our Cannock outlet store helpful on both of your recent visits.
It’s especially wonderful to know that Angela Birch provided such efficient assistance with your exchange. We truly appreciate your support and hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
So many gorgeous bags to choose from 😍
We visited the store in McArthur Glen outlet in Cannock on 5th May. The store staff were welcoming but not pushy.
So many gorgeous bags to choose from but I restrained myself to just one (on this occasion) I've previously purchased 2 other Paul Costelloe bags & am sure I'll be back. When I went to the counter, I was served by a lovely lady named Lisa. While we were chatting, I couldn't help but notice the jewellery on display. Yes, I also came away with a lovely necklace as well as the bag!!
5 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Cheryl,
Thank you so much for your lovely 5-star review! We’re delighted to hear you had such an enjoyable visit to our McArthurGlen Cannock store. It’s wonderful to know our team made you feel welcome and gave you space to browse at your own pace.
We’re especially pleased that Lisa looked after you so well at the counter, and it sounds like you found some beautiful treats during your visit!
We truly appreciate your continued support and look forward to welcoming you back again soon for your next special find.
Warmest regards,
The Paul Costelloe Team
Swindon Designer Outlet store
Winnie in the Swindon Designer Outlet was awesome. Thank you. Great bags too
2 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Martin,
Thank you for your wonderful 5-star review! We’re so pleased to hear that Winnie at our Swindon Designer Outlet store made your experience such a positive one. We’ll be sure to pass along your kind words to her.
It’s also great to know you loved the bags too! We truly appreciate your support and look forward to welcoming you back again soon.
Warmest regards,
The Paul Costelloe Team
I had such a pleasant shopping…
I had such a pleasant shopping experience thanks to Lisa. She is always happy, approachable, and genuinely helpful throughout my visit. Her knowledge of the bags and accessories made everything so much easier, she over heard me mention a make up bag and knew exactly what I needed. Help me choose the colour as a gift. She remembered me and my Nan as we regularly visit. Nothing felt rushed or pressured—just friendly, attentive service. Lisa really made the whole experience enjoyable, and I’ll definitely be coming back because of her! We missed the lovely guy (manager) this time. But Lisa had it all in hand. Thank you again
5 maja 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Danielle,
Thank you for your lovely review. We’re so pleased to hear you had such an enjoyable shopping experience with Lisa and that she was able to help you find the perfect gift. It’s wonderful to know you felt welcomed, supported, and never rushed during your visit.
We look forward to seeing you and your Nan again soon!
Warmest regards,
The Paul Costelloe Team
Poor delivery service
I ordered a purse on 15 April and it's been sitting with Royal Mail ever since. On 27 April I contacted Sales Support and received a reply on 29 April saying the item would be sent again on a 24 hour priority delivery. On 1 May I asked if/when the item would be sent. It's now 5 May and I have no purse and no response. I'll be asking for a refund.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Lesley,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we apologise for the delays and lack of communication regarding your order.
Your case has been forwarded to our Sales Team to be reviewed as a priority, and they will be in touch as soon as possible to help resolve this for you.
Warmest regards,
The Paul Costelloe Team
Lisa was very helpful and kind on our…
Lisa was very helpful and kind on our recent visit to your store at the Cannock designer village. Thank you Lisa !
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Emma,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience at our Cannock Designer Village store.
It’s great to know you found the team helpful and kind, and that your visit was an enjoyable one.
We hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
This was my first visit to Paul…
This was my first visit to Paul Costello at Cannock Designer Village. I found Emma very welcoming friendly and very knowledgeable about the products, she took her time to help me decide on a beautiful green bag as I was stuck for choice with the gorgeous colours this season. The quality and choice of products is excellent, and I would highly recommend visiting this Paul Costello Outlet, I will most definitely be returning, thank you for such a lovely experience Emma is a credit to your team.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Paul Costelloe Bags
Hi Sim,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive first visit to our Cannock Designer Village outlet.
It’s great to hear that you found the team welcoming and knowledgeable, and that you were able to choose a beautiful bag from our latest collection.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
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