Paul Costelloe Bags Recenzje 

I purchase a Paul Costello purse and within 4 months the fastener had snapped off.Contacted the company who will neither replace or repair!! Disgraceful for such a renowned company and not good for their image..What other business would abdicate responsibility to replace faulty goods like this?
Shameful..never buy from them again .

I have bought a few bags from PC and loved them all. The 2 stars is because i have loved aall previous bags.
The metal clip on one strap snapped 5 months after buying it. Customer Service tried everything to turn me away and refuse to exchange/repair the strap until I quoted the gov website section about accepting returns and giving refunds and suddenly they'll accept the strap for a repair. It has been sent off and I will update this review when they return/repair/replace the strap.

Terrible customer service.

I have bought a few bags from Paul Costelloe and found them to be good quality. Unfortunately the most recent one has been terrible and very quickly started to fall apart.
It took 2 emails before I received an answer from Customer Services who basically stated that if over 3 months old they are not interested. They did not answer my further email requesting the email address of the company director.
Surely a quality bag should be expected to last longer than 3 months
I don’t think I will buy from this company in the future and would definitely not recommend them.

I ordered a leather bag, the material is really good, amazing details.it only took 2 days to be delivered. Very happy with my purchase.

Just got my bags now! I am so pleased with my purchase! Really love it! Recommend it with all my heart! Very good quality and very good price! Thank you vvv much Paul Costello! ❤❤❤😀😀😀

I bought a bracelet with gems on it and within a couple of hours of wearing it I noticed that the gems had started to fall off. I got in contact with customer service straight away but they are refusing to give me a refund. It’s very frustrating as they are so slow to respond. This has been going on for a month now. Terrible customer service.

Bought a bag at Ashford last August. It was a rare day out. Unfortunately, the tied on handles kept untying in use so I was unable to utilise the bag. Going back to the venue earlier this year, I took the bag back as it was not fit for purpose. I requested some sort of repair to keep the handle in place. I was refused. I insisted and they said they would give me a monetary token to have the bag fixed myself. I quoted the sale of goods act and stated I would go to trading standards if they weren’t prepared to fix the handle. They then decided to stitch the handle for me. The result was a fixed handle, not exactly aesthetically pleasing but adequate. Finally picked up today 15/07/23

I bought a new bag ( I already had 2 others in different colours) .First time I used it the seam on inside lining split. I went to Cheshire Oakes to return/ replace the bag and was refused a refund or exchange as it was over 28 days. I have emailed sales department 5 times and had an initial response in early May but have not had any further communication.
I can’t use the bag.
Such poor customer service

I had Radley bags for years but gave up on them when the prices rose and the number of internal pockets fell. A friend told me about PC bags. I was very impressed to find such a wide range discounted in the outlet and I’m extremely happy with my purchase in terms of quality, price and speed of delivery.

My go to shop for handbags - the designs (zip, compactness) are all great. Fast shipping and delivery also. I returned my most recent order as the bag was a bit bigger than I would have liked. However, the bag was excellent quality and it was a difficult decision for me to part with it!

Received the bag with a scratch on and have sent photos and numerous emails in an attempt to replace or return but despite chasing nobody seems to care. Very poor customer service!

Ordered a purse on 18th November and not received . No confirmation its been sent and no customer services phone number. I've emailed a week ago and also sent an enquiry form to their customer services 5 days ago and no one has bothered to reply . Considering g whether I need to contact my bank .
Ordered a bag on black Friday and been told its sent but no tracking info received contrary to what their website says will happen . Not impressed

I like the bag, it appeats small but very roomy, very universal choice for every occasion.

Good quality, good price, good service

I found the handbags close to what I expected in colour, style and colour. However they do have a strong smell of leather . They will require airing for several days before I will be comfortable to use them.

I was looking at the More House School website, because my wife used to teach there. I saw a profile of the glorious Jessica, and wondered how her father was doing. I was surprised to learn that Paul was making bags. I ordered one as a surprise gift for my wife, because she always adored meeting Paul at parents’ evening. It arrived today and she is thrilled by the design and quality of manufacture. I was thrilled by the value.

Lovely bag and great colour . This is my second Paul Costello bag I’ve bought . Everyone admires them

Smooth transaction from ordering to delivery. 5 star service throughout. Quality item, recommended.

Beautiful, top quality bags and amazing customer service

The team at Paul Costelloe bags have been most helpful with my order. Answering my questions in my emails very promptly.
The bag arrived the following day!
The bag is beautiful. I have to keep looking at it!
It is the Odessa in Bright Pink.
The craftsmanship is top quality.
Thank you.