Recipe Kits by Pasta Evangelists Recenzje 

Il locale sembra carino ma no lo è. Menu con ordine qr, paghi prima di mangiare e ti fanno scegliere se dare la mancia e in quale misura al cameriere. Così i camerieri servono i clienti li base alla mancia che riceveranno.. servono spaghetti all'uovo, ma come si permettono a inventare questa cacata pazzesca? Non capiscono nulla. Tu inetto che servi ai clienti devi capire cosa vogliono i clienti. Se io ti pago,sei tu che devi essere al mio servizio e conoscere almento 5 lingue . Siete delle persone inutili

Quality food, reasonably priced, no issues with skipping some deliveries.

Disappointing treatment, serious disability-related concerns and a cancelled birthday reservation, terrible customer service

I am extremely disappointed by my experience with Pasta Evangelists and the way my complaint has subsequently been handled. What should have been a straightforward birthday booking has turned into a deeply upsetting experience, raising serious concerns about customer service, disability discrimination and the company's approach to resolving complaints.

On 22 October 2026, I travelled from Windsor to the Chelsea restaurant on Fulham Road because I had been unable to obtain clarification about my reservation for two people for the £1 pasta promotion on 27 October, my birthday. I had made the booking approximately two weeks in advance and was genuinely looking forward to celebrating with a friend.

When I arrived, staff could not provide a clear answer about the status of my reservation. Despite explaining that I have chronic disabilities and medical conditions that make prolonged standing difficult, I was kept waiting for more than 30 minutes while staff repeatedly sought instructions from management.

The most upsetting part was my interaction with a manager who introduced himself as Mr Hyder. When I explained that the reservation was for my birthday, he allegedly responded, **"I don't care." I was also told, **"We can let you know on the day."** I found these remarks dismissive, disrespectful and wholly inappropriate, particularly given the circumstances and the difficulties I had explained.

My concern is not simply that a member of management was rude. I had expressly disclosed my disabilities, yet I experienced prolonged waiting and a lack of meaningful assistance. This raises serious questions about whether appropriate consideration was given to reasonable adjustments and the company's responsibilities towards disabled customers under the Equality Act 2010.

I submitted a formal complaint and specifically asked for an equivalent reservation at another suitable Pasta Evangelists restaurant because I no longer felt comfortable returning to the Chelsea branch. I also requested reimbursement of reasonable travel expenses and an appropriate goodwill payment.

Instead of receiving a satisfactory resolution, I discovered that my original birthday reservation had been cancelled.

On 26 October, Hayder Hamandi, who identified himself as the franchisee and Director of Operations of Hamandi Group Limited, responded by explaining that the £1 offer applied only to bookings between 2 pm and 5 pm, that a message had allegedly been sent through OpenTable on 16 October, and that the booking was cancelled on 19 October after no response was received.

I understand that promotional offers can have conditions. However, this explanation does not resolve my concerns about the treatment I experienced, the handling of my disclosed disabilities, the conduct of the manager or the failure to provide a satisfactory alternative after I complained. I have also requested clarification of the booking communications and cancellation records.

I am particularly disappointed that, despite escalating the matter and asking for senior management to investigate, I have yet to receive a satisfactory resolution to the concerns raised.

I have been a longstanding customer, regularly ordering Pasta Evangelists through Deliveroo, and was excited about finally visiting one of its restaurants in person. This experience has seriously undermined my confidence in the brand.

I believe the disability-related aspects of this incident warrant a proper investigation. I am not suggesting that discourteous treatment alone proves unlawful discrimination, but a business should take a customer's disclosed disabilities seriously and consider whether reasonable adjustments are required.

I would like Pasta Evangelists' head office to investigate this matter independently, address the reported conduct, explain the cancellation decision, and provide a fair resolution that takes account of the travel expenses, inconvenience and distress involved.

Disappointing quality and terrible accountability. As regular customers who have ordered from here before from ubereats, we know what their pasta is supposed to taste like. However, our recent order was completely inedible: the noodles were raw and the dish was drowning in an absurd amount of sauce, making it feel more like a watery soup than pasta.
​When we requested a refund, we were told the restaurant claims 'this is how their pasta is.' That is completely untrue and a blatant excuse to avoid taking responsibility. If we were served this while sitting inside a restaurant, we would have sent it back immediately and gotten a full refund. It’s a shame they’d rather lie than own up to a mistake. We will definitely think twice before ordering from here again.

More than haply with my order it was bloody lovely , even ordered extra meatballs very impressed with both the food and the price delivery was very quick as well .

Ordered on uber eats in Newcastle. Whoever works there doesn’t have a clue how to cook. Pasta nduja carbonara bland. Literally tastes of nothing. Pathetic really.

Unfortunately some of the dishes we wanted were not available but the pasta dish, we then ordered, when it eventually arrived, was very tasty but it was cold. We sent it back and it was brought back but was still only tepid. We were offered two free desserts because of this.
The staff were very friendly and helpful but were obviously run off their feet.

Ordered takeaway food through Deliveroo. Paid nearly £20 for Mac and cheese and it came underbaked in a creamy sauce. VERY disappointing! It’s all social media hype, the take away and kits are poor.

Ordered takeaway food, the pasta was overly salty and almost inedible followed by bland tiramisu – extremely disappointed! Won’t be ordering from them again

The hotel waitress staff in the restaurant are lovely, but Pasta Evangelists were frankly awful. Only a handful of items from the menu were actually available and we chose from that very limited range, only to find the focaccia looking as if it had been stood on after fast thawing and olives that were puzzlingly very chilled and hard. We left and went elsewhere. Having Pasta Evangelists effectively renting the kitchen really undermines Hotel Indigo York, which is otherwise a good place to stay.

I booked one of Pasta Evangelists' cooking classes while they were running a 20% promotion. During checkout, the discount code didn't apply, so I contacted customer support straight away asking if they could honour the promotion by refunding the difference as store credit.

Rather than looking for a solution, I was told that because I couldn't provide a screenshot of the checkout error, nothing could be done. I even suggested cancelling and rebooking as I was still within the cooling-off period, but was simply referred to their terms and conditions.

The amount of money isn't really the issue, it's the lack of flexibility and willingness to help a customer who contacted them immediately after purchase. A gesture of goodwill of a store credit would have resolved the matter, but instead I was met with a rigid "computer says no" approach.

Based on this experience, I wouldn't book with them again, and I wouldn't recommend them.

The food is delicious! Perfect portions of fresh, tasty pasta

Absolutely appalling customer service from Pasta Evangelists.

I booked a table for four at the Winchester restaurant through the official Pasta Evangelists website, received a confirmation email, and drove 45 minutes specifically for the booking. When we arrived, the restaurant was completely empty. We stood waiting for around 15 minutes before anyone even acknowledged us.

When the manager eventually came over, she asked how I’d made the booking. I explained it had been made through the official website and that I had a confirmation email. Her response was simply to shrug her shoulders, blame “an IT issue”, and tell us to drive to the Guildford restaurant instead. Guildford is approximately an hour away. There was no genuine apology, no effort to help, and no attempt to take responsibility for wasting our time.

Trying to contact customer services afterwards was just as bad. The telephone number listed for Pasta Evangelists doesn’t even work, making it impossible to speak to anyone. I then used the live chat, where the AI chatbot asked me what had happened and promised that a member of the team would get back to me. Astonishingly, at no point did it ask for my name, email address or any contact details, so there was obviously no way anyone could ever respond. It perfectly sums up how broken the customer service experience is.

I then took the time to write a formal complaint to Head Office, only to receive a response from a no-reply email address asking me to complete a customer satisfaction survey. No acknowledgement of the complaint, no apology, no attempt to resolve the issue—just an automated request to rate the service. You couldn’t make it up.

I’ve previously enjoyed meals at both the Guildford and Harrods restaurants, which makes this even more disappointing. Good food is meaningless when the booking system can’t be trusted, the management show no interest in helping customers, the phone number doesn’t work, the AI chatbot makes empty promises, and Head Office responds with automated emails instead of actual customer service.

Mistakes happen. What matters is how a company deals with them. Pasta Evangelists failed at every single stage.

Would love to tell you about the food but didn’t even get it instead got the complete wrong order no communication from the restaurant at all and no way to properly contact them

If your like me and you saw it on Deliveroo but was unsure as never heard of but looked nice. I ca confirm it is by far the best pasta I’ve had it’s all homemade including the acc pasta had may dishes on 1010 I’ve become addicted
Ik lots of bad reviews where regarding service I’ve never had a problem so I can’t say much on that one

It’s now been 2.5hrs since placing and paying for order. Had notifications saying it’s on its way, it’s 2 mins away etc and that was nearly an hour ago……we ordered at 4:30pm so we had it by 5:30pm as we are a performing group and now have a group of performers having to go on stage having not eaten anything…….

Delicious dishes every time, the value is amazing I've never tasted so satsfying pasta recipes and I'm a convert , fully recommend.

Deliciousness in every mouthful
regardless of the dish.
My new go to

Took my order, made me wait for hours, then cancelled it with zero accountability.
No communication, no apology, just wasted time.
Don’t accept orders you clearly can’t handle.
Genuinely one of the worst service experiences I’ve had. Avoid.

Excellent pasta if a little expensive. Makes a very quick tasty meal.