It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęMill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Very friendly and helpful receptionist. Everything explained about bill , Nothing was a bother!
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At least every second week I'm on the phone to customer service about a missed collection, a collection that doesn't even happen from my house, I've to take the bins to the end of the street. I unders... Zobacz więcej
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Highly recommend Oxigen. They have excellent communication when on the odd occasion the bin lorry is delayed and they send reminders about putting bins out on Sat on bank holidays. Any time I have ran... Zobacz więcej
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Informacje dotyczące firmy
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O Oxigen Environmental - Quayside, Dundalk
Napisane przez firmę
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Dane kontaktowe
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Irlandia
- 0818694436
4,2
Dobra
199 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Skip delivered on time at 7am collected…
Skip delivered on time at 7am collected early after 30mins of request to take away
10 kwietnia 2025
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Eamon,
Thanks for the great feedback! We're glad to hear your skip was delivered and collected promptly.
Best regards,
The Oxigen Team
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi,
We're glad the delivery was prompt, and we apologise for the tree branch issue during collection. We'll look into this to ensure it doesn't happen again.
Kind regards,
The Oxigen Team.
Careful collecting of skip in good time
27 marca 2025
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Elizabeth,
We're glad to hear the skip was collected carefully and on time. We appreciate your support!
Kind regards,
The Oxigen Team
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Thank you so much for the kind words! 😊 We're delighted to hear you had a great experience with our service and that our driver made a positive impression. Being on time and helpful is what we aim for every time! 💚♻️
Ordered a skip online for delivery on…
Ordered a skip online for delivery on Friday and collection on Monday. Skip wasn’t delivered until 16:10 on the Friday and wasn’t collected on the Monday called to query why it hadn’t been collected & was told we don’t collect until you call us. Have made 2 calls and skip still hasn’t been collected 4 days later
25 marca 2025
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Sharon,
We're really sorry to hear about the delay with both the delivery and collection of your skip. That’s not the experience we aim to provide. We appreciate your patience and for bringing this to our attention. Once again we are very sorry for this. 💚
Best regards,
The Oxigen Team
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi John,
Thanks for the kind words and the generous review. We really appreciate it! We're happy everything went smoothly for you!
Best regards,
The Oxigen Team.
Paid €250 for a skip be delivered- no…
Paid €250 for a skip be delivered- no delivery took place. Had people waiting to help me load skip waiting around for hours. Called a few times to check where it was, was just told “sometime in the afternoon”. When asked about a refund I was told you can just keep it longer when you do get it, which does not help me at all…
Updated to add that I was told the next day I refused to take delivery of the skip the evening before. I had a missed call at 8pm- tried to call back (no answer) and then texted to say please contact me tomorrow. No mention that the skip was on the way from the driver… just asked for a refund and now left with a load of waste. Absolutely terrible service. If you’re over booked, don’t book in so many deliveries in a day.
19 marca 2025
Opinia niezależna
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Celia,
We're truly sorry to hear about your experience, and we sincerely apologise for the inconvenience caused. We understand your frustration with the delay and lack of communication. This is certainly not the level of service we aim to provide.
We'll review your case internally to ensure we can improve our processes and avoid this from happening in the future. Thank you for bringing this to our attention, and we genuinely hope we can restore your confidence in our service.
Best regards,
The Oxigen Team.
Fantastic service from Pauline in…
Fantastic service from Pauline in customer care in Dundalk office.
Responds to emails very promptly and efficiently and has solved any problems or queries I had.
Pauline is very professional and dedicated to her work in customer care and I would like to thank her for all her help and support over the last year in sorting out any issues that I sent through.
Regards,
Pat
18 marca 2025
Opinia niezależna
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Pat,
Thank you for the wonderful review, Pat! We're so glad to hear that Pauline has been able to provide you with excellent service and support. Your continued trust in us means a lot, and we truly appreciate you taking the time to share your experience. If you ever need assistance again, don't hesitate to reach out!
Best regards,
The Oxigen Team.
Problem Solved!
Problem Solved!
Swift and professional reply to a query and problem immediately solved
18 marca 2025
Opinia niezależna
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Maria,
We're so glad to hear that your issue was resolved quickly. We always aim to provide efficient service, and it's wonderful to know we met your expectations. If you need anything else, feel free to reach out!
Best regards,
The Oxigen Team.
Oxigen were easy to deal with
Oxigen were easy to deal with, friendly and prompt in delivery and collection. I would be happy to use them again.
27 lutego 2025
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Sophie,
Thank you for your kind words! We're so glad to hear that you had a positive experience with our service. We aim to make everything as easy and efficient as possible, and it's great to know we succeeded. We look forward to working with you again in the future!
Best regards,
The Oxigen Team
Great new app features on top of excellent customer service
Excellent customer service for both domestic bins and skips. In addition to providing quick access to my account info, the collection notifications from the new app means no more waiting to see do the neighbours put out their bins every week.
26 lutego 2025
Opinia niezależna
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi,
We’re delighted to hear you’re enjoying our service for both domestic bins and skips! Our new app is designed to make waste collection even easier, so no more second-guessing bin day!
Best regards,
The Oxigen Team.
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Angela,
We're glad to hear everything went smoothly for you and your order. Thank you for the great review, we really appreciate it.
Best regards,
The Oxigen Team.
Oxigen complete weekly collections at…
Oxigen complete weekly collections at our commercial premises. The service is professional and always completed on time.
The customer service team are responsive and quick to arrange ad-hoc waste collections or skip drops. We would recommend Oxigen to other commercial business.
26 lutego 2025
Opinia niezależna
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Roisin,
We’re delighted to hear that our professional and timely service meets your business needs! Our team takes pride in being responsive and ensuring smooth waste collections and skip deliveries.
We truly appreciate your recommendation and look forward to continuing to serve you!
Best regards,
The Oxigen Team.
The agent could not have been any more…
The agent could not have been any more helpful
20 lutego 2025
Opinia niezależna
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Tracie,
We’re thrilled to hear that our agent was so helpful! Our team is always here to provide the best service possible. If you ever need anything, don’t hesitate to reach out!
Best regards,
The Oxigen Team.
On time and professional
Even the driver couldn’t find my address, he call me and all was done! Professional and on time .
8 lutego 2025
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi George,
Thank you for the 5 star review. We really appreciate it!
Best regards,
The Oxigen Team.
Courtney in Dundalk was a pleasure to…
Courtney in Dundalk was a pleasure to deal with. My query was resolved very fast . Thank you Courtney. Oxigen are a great company and I have been with them for many years.
12 lutego 2025
Opinia niezależna
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Mary,
We’re delighted to hear Courtney provided such great service—she’s a star! We truly appreciate your loyalty over the years and look forward to continuing to serve you.
Best regards,
The Oxigen Team
Very easy to order was here on time and…
Very easy to order was here on time and collected when supposed to be excellent service,
21 stycznia 2025
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Rachel,
We're happy to hear everything went well with your order and we look forward to helping you again in the future!
Best regards,
The Oxigen Team.
Great service
Hassle free
Skip arrived on time and set down where I asked
Collected on time
Great service
26 stycznia 2025
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Daniel,
We couldn't have said it better ourselves! Thank you for the efficient and kind review, we look forward to helping you again in the future.
Best regards,
The Oxigen Team.
Very helpful with my enquiry and polite
Very helpful with my enquiry and polite
4 lutego 2025
Opinia niezależna
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Angela,
We're please to hear that we could help you. Thank you for the review, it means a lot to us.
Best regards,
The Oxigen Team.
Tried ordering bins as I moved house
Tried ordering bins as I moved house. Date ordered 12th of December, told 3 to 5 working days. Got email on the 17th saying my bins would be 3 to 5 working days. Rang the office they told me bins would be delivered on time that email and receipt was just sent late.
Rang today the 20th Caroline answered when I explained she told me bin take 3 to 7 working days different to what I was told by 2 other colleagues. When I told her it's 2 to 5 days she then proceed to say it's christmas time and things take longer. I should have been told that before taking money out if my bank. I rang another company this morning and they are delivering tomorrow.
As Caroline said it's christmas time and people need bins and acute times.
20 grudnia 2024
Opinia niezależna
Odpowiedź od Oxigen Environmental - Quayside, Dundalk
Hi Nicole,
Thank you for taking the time to share your experience with us. We sincerely apologise for the delays and the inconsistent information you received regarding the delivery of your bins. This is not the standard of service we aim to provide, and we regret any inconvenience caused during your move.
While we do our best to fulfil orders within the specified timeframes, we understand that the holiday period should not have resulted in a lack of clear communication. Your feedback has been shared with our team to ensure better clarity and consistency in the future.
If there is anything we can do to assist you further or to make this right, please don’t hesitate to contact us. We value your business and would like the opportunity to improve your experience with us.
Thank you for your patience and understanding, and we hope to have the chance to serve you better in the future.
Best regards,
The Oxigen Team.
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