Oxfordoutwear Recenzje 

I bought a jacket as a gift but it did not fit. I emailed their support and they got right back to me stating that I could return it but I would have to pay shipping or keep it and recieve 50% back in refund. With shipping prices so high I figured I would keep it and do the 50% back. Another email stating they would send my issue to another support team to process. 3 weeks later, nothing. Emailed again my frustrations and immediately got an I'm sorry I will send your request on to be processed. That's when I realized I was dealing with a bot. Once the 30 day return window was up, I sent another email stating how my 30 days is up and still have not heard anything, just another bot response saying because I sent the request before my 30 days that they will still look into it. I am so glad I did not pay to ship it back because then I would be out even more money. They have no intention of giving me back my money.

I purchased some polo tops for overseas trip. I was assured by their AI email agent that they would arrive prior to us leaving - 3.5 weeks. They didn't and when we returned the shirts didn't fit. I have contacted over 10 times to understand change over procedure - no response! Terrible experience

J’ai commander des polos qui avais l’aire vraiment beau et de qualité! Son vraiment laid et de mauvaise qualité! Je les porterais pas! Le tissu est bleu sur un coté et linterieur est blanc gris! Probablement que sur la publicité il son de qualité mais ce qui te ship c du bas de gamme! J’aurais pas payer plus que 10$ mais a place jai gaspiller 80$! Pas moyen de ce faire rembourser !

CHEAP CLOTHING, TERRIBLE CUSTOMER SERVICE.

I ordered this stuff and was truly excited for a good product. And what arrives? Cheap material, feels like plastic because it is.
I reach out to return this, and guess what? I can't get a full refund because the items were tried on. Literally 10 seconds or less. No odor. No stains. Not even a wrinkle.
Looks like I should've come here first since their website shows 4.7 stars. Adding my voice here so others can avoid the horror.
To be fair, the items did fit well and I would like the clothing it was made with quality material.

Order #21441.

If I could give –100, I would.

I bought a jacket for my partner in 2XL. It arrived, but it was far too tight. Annoyingly, they make you email to request a refund instead of simply accepting that the item didn’t fit.

Rather than processing the return, they went on a rant about how they sent the correct size and asked me to send measurements. Completely unnecessary and not how you treat customers. Clothing fits everyone differently — that’s basic retail knowledge.

Consumers have the right to return unused, unworn items within 14 days, yet their hostile email made it feel like I was doing something wrong. It was ridiculous and uncalled for.

Avoid like the plague. Based on their slow delivery, I’ll probably be waiting over two weeks just for a response. I wouldn’t trust them at all — and if they don’t start the refund process soon, I’ll be going straight to my bank.

Horrible clothing. Nothing like the pictures. Poor fit as well. Embarrassed I purchased these.

I waited over 2 weeks for my 3 polo’s
Just opened them and they are utter cheap China rubbish
Do not confuse this company with Oxford outerwear who are in uk and make great products
Be warned I will never buy from this company again

Ordered two sizes of the same item to find the right fit, planning to return the one that didn’t work. Customer service offered me a deal instead: keep both items and get 50% of the order value refunded. I agreed.

That was months ago. No refund has ever arrived.

Email is the only way to contact them, and every reply says the same thing: that my query has been passed on to a human agent who will be in touch. No human agent ever follows up. It’s clearly an automated response — the wording shifts slightly each time, but it never actually addresses anything I’ve written, just repeats the same promise that someone will get back to me.

I kept every email as proof of the original agreement and am now escalating this through consumer protection channels, since the company clearly has no intention of honouring what they offered. Would not order from here again — and I’d be very wary of any “resolution” they offer, since it seems designed to get you to stop returning items rather than to actually pay you back.

⭐️ of 5👎— 15 Days and Still Waiting.
I might be more understanding if the shipping was free but it wasn’t. This is ridiculous.
I placed my order with Oxford Outerwear on August 16, and as of August 31, I’m still waiting. Fifteen days for an online order and still no delivery
I understand shipping delays happen, but this has been one of the slowest shipping experiences I’ve had. If an order is going to take this long, customers should know that upfront before placing an order.
Very disappointing experience. If you’re ordering from Oxford Outerwear, don’t expect your order anytime soon.

I wouldn’t give 1 star if I could, took a month to get delivery, size way too small, advert shows a quality item but in reality it is really cheap rubbish, I didn’t return them, I put them straight in the bin

If I can give negative stars, i would give them negative 5. This Chinese company is out there to scam people of their poor and cheap products. They would advertise a very nice pictures of the product to make you buy them. When it arrives to you, it’s nothing close compared to the photo. We you tried to return the item, they will give you an address to send items to Salvation Army to donate their cheap garbage and you’ll never get your refund.

How can this company allowed to operate here in the USA?

I needed to exchange my size of jacket. I emailed them and I organised to send it back from Australia to USA for exchange of size or refund if they couldn’t exchange. It was in the same pristine condition with original packaging. Australia Post tracking indicates they revived the jacket early May 2026 and I have not been contacted or supported to exchange or receive a refund. I have sent 15 plus emails but they are only answered
by AI. There is no company representative follow up and I have been ripped off.
There are no contact numbers or emails that connect you to an actual person.

Dont buy from Oxford outwear. Recently bought a shacket because the description indicates it's cotton. However its 100% polyester and a poor fit.
Have repeatedly tried to return the item due to false advertising but get no response.

AVOID. It's a scam and if you want a refund or not happy then they just fob you off. Since May I've been waiting but having asked again via their main contact system i had a "personalised" response from their bot / AI named Sophie within 10 seconds again saying they would refund and chase their finance department etc. Just don't bother with them.

Ordered the Shacket based on the size guide. Too small. Attempted to return the item for an exchange ... have emailed the customer support team 7 times now over the past month ... still no return instructions or assistance provided. Buyer Beware.

Same thing - STAY AWAY! The Shacket fit nicely but the Alpha Jacket runs small. I'm an XL but this fits like a L. I returned the item but have not heard anything back about a refund. I have repeatedly emailed "Sophie" but nothing back. This is a scam. Two months since this happened.

Product arrived and was too big, I returned at great expense ( more than half of what product was worth), 3 months later and their customer service representative (an AI bot named Sophie Klein) tells me repeatedly my case has been escalated. I am out of pocket 160.00 with no hope of getting an exchange size. Do not buy from this woeful scam of a company.

Should have read reviews ! ordered wrong size and contacted customer service. they responded will pass onto corrected department , never heard again despite repeated emails .
Also the product is not cotton , its cheap polyester . Avoid this company

The jacket I ordered is much larger than I expected. I was told that someone will contact me to arrange a refund or an exchange but nobody has contacted me.
I have sent emails to them almost daily (5 in all now) but this seems to be ignored.

Like most of the other reviews on here I bought the shacket but was too small so got in contact with them about how to exchange it for the next size up,was told that the issue would be passed on to the Department dealing with returns but have heard nothing back, I'm sorry I didn't read these reviews before I paid good money....stay well clear