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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Disgusting what Oxfam has became, prices are ridiculous and i often see prices for second hand items that are more expensive than the item costs new! Yes you read that correct! The online shop is full... Zobacz więcej

Oceniono na 5 z 5

I went into Oxfam on 17/5 on Oldham Street and was served by Bassell who was very professional, polite, patient and even carried my bags out to The Taxi pick up point. He is a credit to Oxfam.

Oceniono na 1 z 5

Horrible one in Whitehaven, I’ve never felt as unwelcome in a shop ever before. They are a horrible organisation now, I used to always donate stuff to charity shops, not now. I’d rather destroy stu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Działalność dobroczynna

Napisane przez firmę

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

208 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 73% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Straight forward process

Straight forward process, thank you Oxfam.

12 października 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Garry, it's brilliant to hear you found the process straight forward ✨ Thank you for sharing! - Rob

Oceniono na 5 z 5

Helpful staff

Helpful staff. Beautiful clothes and great cause

25 sierpnia 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Claire, thank you so much for sharing, we're so pleased to read this ✨

And thank you so much for your support too - every item sold helps communities around the world beat poverty for good 💚 - Rob

Oceniono na 5 z 5

Oxfam Bloomsbury Bookshop helped me…

Oxfam Bloomsbury Bookshop helped me with a large donation of books -- 10 boxes and 2 carrier bags. I am 89 and need to downsize. Jacoba organised a collection at my convenience and couldn't have been more helpful and friendly. It was a really positive experience despite the fact I was sad to see my books go.

2 września 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi there, thank you so much for the positive review 🙌

We're really glad you had such a brilliant experience with Jacoba in Bloomsbury.

Thank you so much for your support and for the donation of books - every item sold helps communities around the world beat poverty for good 💚 - Rob

Oceniono na 4 z 5

I love to visit the Oxfam Store in New…

I love to visit the Oxfam Store in New Malden High Street.
There are several charity shops in this area, and I always find this shop the most inviting, friendliest of them all. There is always a good turn over of saleable items at very reasonable prices, and always nicely presented. A big shout out to Rod the manager, and also to Kathy on the till. People seem to forget that people like Kathy are volunteer workers, and do not get paid for all their hard work. Keep up the good work!!

6 września 2023
Opinia niezależna
Oceniono na 1 z 5

Oxfam has lost its value

Oxfam has lost its value! It only cares for money and greed! People donated items for free and oxfam marks up prices more expensive than buying brand new! Your a disgrace for charity

31 sierpnia 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Shaun.

I’m sorry to hear that you feel our shop prices are too high. When we're given donations it is with the understanding that we will use them to raise money for Oxfam's work to fight poverty around the world. All items are sold to maximise the amount of money we raise for the good cause. If mistakes are made though we're really happy to hear this and rectify.

Thanks - Rob

Oceniono na 2 z 5

Staff deliberately overcharge

I chose two items that had their sticky price tickets on; one priced at £1.99 and the other at £2.99. I put the items on the counter and went to look at the other end of the shop. I returned, paid and left the shop. Once home, I noticed that the £1.99 item has it's sticky price tag removed and I had been charged two sums of £2.99. I realise that it was an overcharge of £1 yet it was (i) deliberate and (ii) unfair.

At no time did the elderly volunteer bring to my attention that she had removed the £1.99 ticket and had charged me two sums of £2.99.

This volunteer had deliberately overcharged me which is horrible of her. I shall never visit this shop again.

14 lipca 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hello Winston, I'm really sorry to hear you were overcharged.

We would really appreciate it if you can contact us so we can investigate this. It will be great to know the shop involved, the date of when this happened and any other info you may have. Our High Street Shop Support team can be contacted on 0300 200 1333 or via email - support@oxfam.org.uk. The team will be happy to hear from you.

I'd also just like to take the opportunity to say a massive thank you for shopping with us - every purchase helps communities around the world beat poverty 💚

Thanks so much and take care - Rob

Oceniono na 1 z 5

DVD set not as described.

I recently purchased a DVD set using the online shop. Advertised as 'as new' I was happy to pay a premium over other possibilities. The DVDs arrived fairly quickly and the DVDs were in good condition. However the item obviously had been donated from a smokers' home evident by the smell and yellowing on the case. Dissappointing the description was not accurate as I could only believe what was stated.

19 sierpnia 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hello Chris, I'm really sorry to read you're unhappy with the DVDs you purchased from our Online Shop.

It would be really great if you can contact us with a photo of the item and the original description so we can look into this further. Our Online Shop team can be emailed on enquiries@shop.oxfam.org.uk. The team will be happy to hear from you and help.

I'd also just like to take the opportunity to say a massive thank you for shopping with us - every purchase helps communities around the world beat poverty 💚

Thanks again and I hope you might consider shopping with us again in the future - Rob

Oceniono na 1 z 5

Dirty tricks from Oxfam now based in KENYA

I was a regular donor to Oxfam and have emails to prove it. I thought they were just a charity trying to help feed the world's poor but they are now engaging in political activities - like going woke - which means money from donors like me is NOT all going to help feed the poor but into other aims. They claim this new policy is to be more "inclusive", it isn't, it actually excludes people like me who use traditional terms which I consider perfectly normal and feel insulted when asked to use different terms. I raised this in an earlier review, About 3 months later, Oxfam objected. Trustpilot handled the matter really badly - have they gone "woke" as well? - and that review has now been taken down. It stinks to high heaven. By the way, many of the British public who have previously been very generous to Oxfam believe that it's headquarters are in the UK. It was founded in Oxford (hence the name) but is now listed as having its headquarters in NAIROBI, KENYA. I wonder how many British people would keep donating if they knew that. For me, Oxfam is now a dirty word and I no longer support them. I stuck with them after the "abuse crisis" but no longer, I think we would be better off without Oxfam. I shall now only support genuinely British charities.

Just had a response from Oxfam which isn't helpful. They seem to be claiming that it was Trustpilot who wanted the earlier review taken down. That is NOT true. Trustpilot told me that the request came from Oxfam so is integrity now part of this issue?

7 sierpnia 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Karl, I'm sorry to read this and sorry to read you feel we're excluding people like you.

We want to ensure everyone feels included and that's why we're really proud to use inclusive language! We are an organisation that's mission is to end poverty and we can't end poverty if we exclude anyone, particularly marginalised groups 💚

Since Oxfam first started in 1942 we have challenged the underlying causes of poverty, while supporting people to cope when disaster strikes. These principles are just as relevant today. And Oxfam GB is still based in Oxford, where we began 82 years ago. Oxfam International moved its Secretariat to Nairobi to be closer to the people we exist to help. We tackle poverty in the global south and it is important our HQ is there.

On the removal of reviews, Trustpilot does have some rules that need to be followed. You can read more here - https://support.trustpilot.com/hc/en-us/articles/201748526-Quick-guide-to-Trustpilot-s-Guidelines-for-Reviewers

Lastly, thank you very much for your donations in the past - we're really grateful. I hope this response helps a little and that at some point you may choose to consider supporting Oxfam again 🙂 - Rob

Oceniono na 1 z 5

Avoid

Goods are far too expensive and staff in local branches (Liverpool and Leeds) exude an air of superiority, of entitlement - not values which charities reaching out to people should exude. Humility, gratitude, helpfulness are all the qualities that should be displayed by staff who work for charities. I would have thought that the sex scandal involving Oxfam employees in Haiti would have marked a shift towards this but it hasn't. I have stopped visiting Oxfam charity shops and would encourage people to focus on donating to smaller more local charities that engage with people in their communities such as local hospices.

15 czerwca 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Colin, I'm really sorry to read about your experience.

I completely agree that humility, gratitude and helpfulness are the sorts of qualities we should be expressing.

We would really appreciate it if you can contact us so we can look into this further and speak to the shop teams. It would be really helpful to know the specific shops and what's been said. Our High Street Shop Support team can be contacted on 0300 200 1333 or via email - support@oxfam.org.uk. The team will be happy to hear from you.

I'd also just like to thank you for visiting shops in the past - we're so grateful to all our shoppers who are helping to beat poverty around the world. I really hope you might consider us again in the future 💚

Thanks so much - Rob

Oceniono na 4 z 5

Save money and support Oxfam actions

Always a great choice of quality second-hand clothing at good prices, interesting books and music and you might even find that elusive garlic press.
Alternatively, the "new product" range is a bit pricey in today's challenging buying power...

8 sierpnia 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hello, thank you so much for the positive review 🙌

It's so good to hear you've found such a great range of items! ✨

Thank you also for your feedback on the new product range prices. Don't forget every purchase raises money for Oxfam's work to fight poverty around the world 🙂

I hope you continue to enjoy shopping at Oxfam and find more bargains! 💚 - Rob

Oceniono na 1 z 5

Oxfam want to cancel me.

Oxfam keep demanding my reviews are removed.

What a terrible organisation you have become. Keep cancelling me and I will keep reposting a 1 star review of your rotten to the core 'charity'.

If you think I will ever donate to you again, volunteer in a shop again or even set foot in one of your shops again you are severely mistaken.

6 sierpnia 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hey Laura, I'm really sorry to hear you won't be supporting us again.

On the removal of reviews, Trustpilot does have some rules that need to be followed. You can read more here - https://support.trustpilot.com/hc/en-us/articles/201748526-Quick-guide-to-Trustpilot-s-Guidelines-for-Reviewers

I hope that helps explain. Thanks so much 🙂 - Rob

Oceniono na 5 z 5

Very fast shipping and delivery

Very fast shipping and delivery. Absolutely no problems at all.

28 lipca 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi DCR, thank you so much for the positive review 🙌

It's so good to hear you found shipping and delivery were nice and speedy! ✨

I hope you enjoy your new purchase. Every item sold helps communities around the world beat poverty for good, so you can feel extra good.

Thank you so much and hope you continue to find some great bargains on our Online Shop! - Rob

Oceniono na 1 z 5

Oxfam Inclusive Language Guide.

Oxfam really don't like anyone criticising their "Inclusive Language Guide" and if anyone posts that, after reading this publication, they believe this publication is a complete waste of the charity's publicly donated money, Oxfam demand their post is removed.
No doubt Oxfam will ask Trustpilot to delete this review.

1 sierpnia 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Chris, I'm sorry to read you're not a fan of the Inclusive Language Guide. But we are really proud to use inclusive language!

This is about being kind and ensuring everyone feels included. We are an organisation that's mission is to end poverty and we can't end poverty if we exclude anyone, particularly marginalised groups.

I hope that helps explain why we use inclusive language.

On the removal of reviews, Trustpilot does have rules that need to be followed. You can read more here - https://support.trustpilot.com/hc/en-us/articles/201748526-Quick-guide-to-Trustpilot-s-Guidelines-for-Reviewers

Thanks so much - Rob

Oceniono na 1 z 5

Too expensive and gone down the political route

I went to Oxfam in Bury. It was very expensive so much so that I didnt buy anything. Things were dearer than buying things new. And I'd like to add ... Oxfam has been one of the organisations I've donated to for years and in the past I have worked as a volunteer. However because of the recent behaviour and what it's turned into I will NEVER use them again. Other charities will get my donations. Firstly the Inclusive Language guide is nothing more than an Marxist document, compelling speech to it's staff. Pregnant people? Do you mean woman, Oxfam? How disgusting. You're OK to exclude half of the population, and are happy to go along with the erasure of women. Appalling. It's obvious that ideologues have taken over Oxfam and are pushing their views. This was clearly visible in the inclusive guide but the video that you have recently released is sick. And I have noticed that Oxfam have just taken it down and released a different version, trying to hide and deny what they had recently posted. Oxfam have removed the part where the grotesque term 'TERF' has been used. What way to shut down peoples' views and degrade women who dare to speak about their rights. And Oxfam tried to deny that the caricature of a TERF wasn't based on JK Rowling. This turns my stomach. And where has the money come from to pay for this video and this guide. I would assume from people like me who donate. Oxfam has long lost it's initial aim to tackle poverty and has turned into an ideological cult.

Should be a no stars option

28 lipca 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Tyler. Firstly, I just wanted to say a massive thank you for donating to us and volunteering with us in the past 💚 We are so grateful and it's thanks to people like you that we're able to work with communities around the world to beat poverty for good.

I’m sorry to hear that you feel our shop prices are too high. When we're given donations it is with the understanding that we will use them to raise money for Oxfam's work to fight poverty around the world. All items are sold to maximise the amount of money we raise for the good cause. If mistakes are made though we're really happy to hear this and rectify.

On your other points - we are an organisation that's mission is to end poverty and we can't end poverty if we exclude anyone, particularly marginalised groups. When we include everyone, we can overcome poverty!

I'm really sorry to read we've lost your support but hope you may look again and reconsider at some point in the future.

Thanks - Rob

Oceniono na 1 z 5

Terrorist collectors

This is concerning the terrorists Oxfam employ to get people to sign up to monthly donations. There are two men in Burton on Trent today who are just rude. Shouting at people in the street who obviously aren't interested. The shouts out at passers by were just intimidating, sexist and immature. I would never stop and speak to someone who thought it appropriate to speak to potential donors like this and given that Oxfam aid workers have been exposed for using donations to pay for parties and prostitutes I'd never donate to the charity anyway.

21 czerwca 2023
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Angela. Thank you so much for sharing and I'm really sorry to read this - the behaviour sounds far below the standards we expect. I know this review is from a couple of months ago, but I felt important to still reply to gain some further information.

We'd really appreciate knowing more about what happened in Burton on Trent on 21st June ie. exactly what was said and a description of the fundraisers. Then we will be able to investigate and follow up on this. You can call us on 0300 200 1300 (Mon-Fri 9am-5pm) or email heretohelp@oxfam.org.uk.

Face-to-face fundraising is really important to Oxfam and we know that successful face-to-face fundraising depends on the fundraiser's manner and behaviour. We take reports such as this really seriously.

Thanks again and I hope to hear from you soon - Rob

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