I only had one outage for the entire time I had my server there (8 years) OVH provides what they promise and The support is there when you need them. Brandon was very helpful when it came time to term... Zobacz więcej
Lokalizacja
Zmień lokalizacjęAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
De toute ma vie pro, c’est le pire service d’herbergement. C’est plus des voleurs qu’un service de cloud. 15/09 : J’ai acheté lherbgement pro (ils disent nom de domaine gratuit, faux je ne voyais... Zobacz więcej
Reakcja na opinię
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Zobacz więcej
Reakcja na opinię
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... Zobacz więcej
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Informacje dotyczące firmy
O OVHcloud - Canada
Napisane przez firmę
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Dane kontaktowe
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Kanada
3,5
Średnia
174 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Réactivité
Réactivité , traitement et professionnalisme de la part de brandon.
23 lutego 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Bonjour,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support. Nous avons pu le transmettre à Brandon qui était en charge de votre demande.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Good support
17 lutego 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
j'ai loué un server pour un mois sans…
j'ai loué un server pour un mois sans engagement et au bout des un mois j'ai arrêté d'utiliser le serveur et a ma grande surprise je vois que j'ai été facture pour un renouvellement automatique. J'appelle pour avoir des explications le conseiller me fais comprendre que c'est automatique et que c'est a moi de le désactiver, c'est bizarre quand pour quelqu'un qui a été clair au départ je veux le server seulement pour mois sans engagement.
16 lutego 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Bonjour,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis sincèrement navré de ce retour d'expérience.
Chez OVHcloud, nous nous engageons à améliorer constamment notre système de facturation afin de vous offrir la meilleure expérience possible.
Dans cette optique, nous avons mis en place un système de relance par email pour les clients ayant activé le renouvellement automatique de leurs services.
Ces emails ont pour but de vous informer à l'avance du renouvellement imminent de votre service.
Pour vous accompagner dans la gestion de votre renouvellement automatique, nous avons également créé un guide détaillé pour désactiver ce mode de renouvellement que vous pouvez consulter à l'adresse suivante : https://help.ovhcloud.com/csm/fr-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042839
Afin d'analyser les différentes difficultés rencontrées ainsi que le mode de renouvellement du service, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).
Je vous remercie pour votre compréhension et je reste à votre écoute.
Dans l'attente de votre retour, je vous souhaite une excellente journée.
Votre conseiller OVHcloud.
^LaïM
Excellent service
Excellent service, retour rapide à nos demandes. Très flexible et facile à travailler avec OVH.
13 lutego 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Bonjour,
Nous sommes ravis d'apprendre que vous avez apprécié votre expérience avec notre support.
Nous vous remercions sincèrement pour vos commentaires positifs concernant notre réactivité et notre capacité à résoudre rapidement les problèmes.
Toute l'équipe d'assistance d'OVHcloud est prête à vous aider via tous nos canaux, que ce soit par téléphone, ticket, livechat ou réseaux sociaux.
Cordialement,
Maxime.R
Absolutely terrible service and…
Absolutely terrible service and support. Unless you are highly technical and never need assistance, I strongly advise against using them. Their support team does not read the issue properly and responds with generic documentation, even when detailed explanations and screenshots are clearly provided.
This shows a complete lack of effort and accountability. I would never recommend this service to anyone. I have all the ticket numbers and can provide full proof or clarification if required.
8 lutego 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Jaff,
We are sorry to read such feedback.
At OVHcloud, we are committed to providing you with quality services and support.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
Thank you for your cooperation.
Best regards,
Homéfa S.
I've been with OVH for over 12 years…
I've been with OVH for over 12 years and I'm not going to switch for anything.
2 lutego 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Julio,
We appreciate your incredible loyalty over the past 12 years! We're happy to hear that you've had such a positive and consistent experience with our services.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Top quality servers, great customer service.
Our company has been a customer at OVHcloud for a decade now, and both the products and service have always been top notch. We run hosting for about 200 Wordpress sites, and their performance has never been this good.
We very recently hit a bump when cancelling one of our bare metal servers, where the commitment lapsed and renewed itself when it wasn't supposed to happen. The Claims department was understanding and cancelled our commitment renewal [CS15080302], and took less than a day to resolve this.
As I mentioned earlier, we've been using OVHcloud servers for over a decade now, and we will definitely continue doing business with them for the foreseeable future, as we are 100% satisfied with everything.
27 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Karl,
Thank you, on behalf of the OVHcloud team, for your message and your loyalty to us.
We are delighted to hear that our servers have met your expectations and that our customer service has been up to par.
We are particularly pleased that you have appreciated the performance of our servers for your 200 Wordpress sites. We strive to provide quality solutions and we are proud to see that this is reflected in your experience.
We apologize for the issue you encountered when cancelling your bare metal server and we are satisfied that our Claims department was able to resolve this situation quickly. We are committed to customer satisfaction and we endeavor to resolve issues efficiently.
We are at your disposal for any needs or questions, whether by phone, ticket, live chat or social media.
We thank you again for your trust and we look forward to continuing to work with you.
Best regards,
Dieynaba K.
Took a long time to settle a simple…
Took a long time to settle a simple error of double billing. The original support Agent could have fix it in a breeze but he/she prefered to be rude.
This is not a good way to deal with a client.
22 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Pierre,
Thank you for sharing your feedback. We are sorry about the billing you received.
At OVHcloud, we do everything possible to assist you quickly and efficiently.
So that we can analyze the situation and better understand what happened, we have just sent you a request for information. You can answer it with your ticket number or your OVHcloud ID(aa0000-ovh or 0000-0000-00),
Best regards,
Homéfa S.
Hice un pedido de una vps por $15 usd.
Hice un pedido de una vps por $15 usd.
te piden 2 días para "verificar el pago"
lo cual nunca sucede. Luego te envían un correo diciendo que lamentan informarte que no pudo ser validado, cuando intentas contactar a soporte no hay forma. Solicité la cancelación y reembolso del dinero a lo cual dicen que se demora un mes. Pésima empresa para gestionar soporte y compras. Absolutamente no recomiendo esta empresa
12 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Brayan,
Thank you for taking the time to share your experience and I'm truly sorry to hear about the issues you encountered.
At OVHcloud, we strive to provide the best possible service, and we regret that we fell short in this instance.
To help us investigate and resolve this matter promptly, could you please provide me with the email address associated with your customer account? This will allow me to look into your case more efficiently.
[EDIT : Thank you for taking the time to share your information. We apologize for any inconvenience you may have experienced.
After reviewing your account, we confirm that you placed your VPS order on January 10, 2026, and we fully processed the refund by January 24, 2026.
Additional delays may sometimes occur on the banking side before the amount is credited to your account, regardless of our processing times.
We understand how frustrating this situation is and regret that your experience did not meet your expectations. Our team is available by phone, ticket, live chat, or social media.
Have a nice day.]
We appreciate your understanding and patience as we work to improve our services.
Best regards,
Dieynaba K.
OVH is the Best!
OVH is providing great service at a reasonable price and that too with prompt response to support tickets.
Just spoke to their representative Débora, my problem was resolved within minutes.
14 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Paulina,
Thank you for taking the time to share this positive feedback about your experience with my colleague Débora.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
OVH's service is exactly as…
OVH's service is exactly as described—highly stable.
I've been using OVH services for over five years, and I'm very satisfied.
Ticket CS14161515
13 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Elmer,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Mi mejor aliado
He sido cliente de OVH por 5 años consecutivos. Y solo tengo palabras de agradecimiento y excelencia por su servicio. El soporte me ha resuelto temas en tiempo record y la estabilidad de sus servidores es impresionante. Son mi mejor aliado.
12 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Diego,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Canadian servers offer high…
Canadian servers offer high cost-performance, stability, and fast service response! CS14871447
9 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Jack,
We appreciate the time you took to share your kind words about our support. I share it with Laurent.
Our team is committed to delivering high-quality support.
Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.
Best regards,
Virginie D.
Estou com problemas com o servidor…
Estou com problemas com o servidor desde quando eu contratei, eles não resolvem o problema, solicitei o reembolso e a empresa ficou de me reembolsar e não me reembolsou só falácias em fim paguei por um serviço inutilizável por esse lixo de empresa não recomendo nem pro meu pior inimigo.
2 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Diego,
I take the liberty of replying to you in English. I hope this is okay with you.
At OVHcloud, reliability of our services and respect for our commitments to customers are taken very seriously.
We are truly sorry that you experienced issues with your server and that you felt the refund would not be processed; we fully understand the frustration of paying for a service you consider unusable.
After reviewing your case, the server was started in rescue mode and no hardware issue was detected, with the outage being related to the software configuration.
Your cancellation request has been validated and the corresponding refund has been initiated on your OVHcloud account, with the possibility to transfer it to your bank account according to the procedure available in your control panel; if have any questions, we invite you to contact us again so we can help you better understand the procedure.
We remain at your disposal to clarify any outstanding points and to improve your experience with us.
Best regards,
Dieynaba K.
They nuked my server and all its data because of a fake address
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s suffocating.
Yes, I used a fake address for signup. I live in an active war zone. Addresses here are theoretical.
Here’s what “professional” looks like at OVH:
Silent termination. No email. No ticket. My service just went dark without a note. I spent hours trying to diagnose it—SSH failed, the client panel said “login incorrect,” password recovery sent nothing. Radio silence. My project was just gone.
I had to hunt down their Twitter account to learn I’d been permanently banned by "fraud prevention" team. No prior contact. No chance to explain, verify, or even back up my data. Their support’s response was a robotic: “Account closed. We’re sorry for the inconvenience.” You weren’t sorry. You were indifferent.
Punishment: total data annihilation. My crime? A fabricated address. Not spam, not abuse, not illegal content. A form field. Your response? To incinerate my VPS and every hour of work I’d put into it. Now I get to spend another day rebuilding from zero—because OVH values checkbox compliance over human context.
-------
Update. Issue resolved. I got my data from the VPS, which is back online with all my data intact. While the initial suspension was quite stressful, it was rather justified. The support team showed flexibility and effort to resolve the situation properly. Their servers are fast, affordable, and the service has been solid.
Lesson learned: Provide accurate information from the start to reduce the chance of issues.
7 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Viacheslav,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
As stated in our general terms and conditions of sale and our contracts, the information you need to enter into an OVHcloud Control Panel must be precise and verifiable, in order to ensure the security of your accounts and transactions: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
During an identity check, if the information entered in the OVHcloud Control Panel is non-compliant or incomplete, we ask our customers to update this information.
However, if no regularization is implemented, we close the account for security reasons, and I am sorry.
Due to political conflicts, financial instability or UN sanctions, we are also not providing services in some countries.
This decision did not come from OVHcloud, but rather from international organizations such as the UN (non-exhaustive list).
In order to analyze the various difficulties encountered as well as the difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
---
Update 07/01/2025 :
Thank you for the additional information you have provided.
After analyzing your request, I note that the customer account in question does not comply with our general terms and conditions of service and has been closed by our account security team.
As stated in our contracts, when account security is at stake and the use of our services is not in compliance, we are obliged to close the service and the account without possibility of refund.
I understand that this answer may be disappointing, but I would like to emphasize that it is contractual and legitimate, in accordance with our contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
I also escalated the internal request to our security service for additional information.
Thank you for your understanding, and our teams remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
---
Following the return of our security team, I confirm that the account has been closed, as the information is not properly filled in and that it did not allow the contract to continue securely.
Within 24:00 to 48:00, your customer account will then be reopened to update this information.
I will ask you to provide your account with accurate and verifiable information so that you can continue with the contract.
If an identity check is carried out by our security team, please send us the documents corresponding to the information provided (ID card, proof of address less than three months old).
Thank you for your understanding.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Don't use OVH services
I was happy with the performance and stability of my OVH VPS. However, trying to cancel the service was a nightmare. They did not honor my termination request and kept deducting monthly payments. Despite my efforts with their accounts and support teams, the issue was never properly resolved. I've used several other VPS providers without these problems. OVH makes it so difficult to leave that it completely ruins the overall experience and any chance of me coming back.
"You'll be happy until you try to leave. The exit process is so negative it guarantees you won't return"
2 stycznia 2026
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Jayachandran,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Odpowiedź od OVHcloud - Canada
Hello Bill,
We appreciate the time you took to share your kind words about our support. I share it with Joanna.
Our team is committed to delivering high-quality support.
Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.
Best regards,
Virginie D.
While purchasing a server and after…
While purchasing a server and after entering my credit card details, I was surprised by a $160 charge. When I contacted support, they told me I had ordered a Public Cloud with 52 instances, which I never did and never used. This looks like a hacking or unauthorized action, yet OVH allowed it and charged me anyway. Now support is taking forever without giving a clear solution.
Case Number
CS14139423
28 grudnia 2025
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Mohamed,
Thank you for your time in reviewing our service, and we regret the experience you encountered.
Your ticket has received a response from our claims team; please reply if you have any questions or need to work through the details.
Thanks and have a nice day,
OVHcloud Support team
The best Cloud Provider (also for students)
I received high-quality support from OVH. The customer assistance team was attentive, professional, and truly listened throughout the entire process.
My request was handled seriously, and a suitable solution was proposed. I would like to thank the support team for their availability and commitment to customer satisfaction.
A very positive customer experience.
1 grudnia 2025
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello there,
I'm thrilled to hear that you received high-quality support from OVHcloud and that our customer assistance team was attentive, professional, and truly listened to your needs throughout the entire process.
We're committed to providing exceptional support to our customers, and it's great to hear that we were able to meet your expectations. Our team is dedicated to finding solutions that meet our customers' needs.
I'd like to extend my sincerest gratitude to you for taking the time to share your positive experience with us. Your feedback is helping us to continue to improve our support and services.
I'll make sure to pass on your thanks to the support team, who will be delighted to hear that their hard work and dedication have made a real difference to you.
Thank you again for your kind words, and we're glad to have customers like you who appreciate our efforts.
Best regards,
Homéfa S.
OVH: fantastic support
OVH has fantastic, responsive support. I have used them for years and can't remember ever being disappointed with the level of support. Keep up the good work!
10 grudnia 2025
Opinia niezależna
Odpowiedź od OVHcloud - Canada
Hello Peter,
The OVHcloud team would like to thank you for your kind words about our support team. We are delighted to hear that you have consistently been satisfied with the level of service we provide.
Your positive experience with our support team is exactly what we want to deliver to all our customers. We take pride in our responsiveness and availability to meet your needs.
We are always at your disposal via telephone, support tickets, live chat, or our social media channels.
Thank you once again for your loyalty and trust in OVHcloud.
Best regards,
Dieynaba K.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.