CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Zobacz więcej
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Avenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Zobacz więcej
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Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection. Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50%... Zobacz więcej
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Problème de sauvegarde snapshot. OVH à identifié le problème rapidement et m'a donné une solution car il avait un conflit entre Cpanel et la sauvegarde(snapshot). Service technique avec une très b... Zobacz więcej
While purchasing a server and after entering my credit card details, I was surprised by a $160 charge. When I contacted support, they told me I had ordered a Public Cloud with 52 instances, which... Zobacz więcej
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Napisane przez firmę
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.

Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Kanada
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Réactivité , traitement et professionnalisme de la part de brandon.

Odpowiedź od OVHcloud - Canada
j'ai loué un server pour un mois sans engagement et au bout des un mois j'ai arrêté d'utiliser le serveur et a ma grande surprise je vois que j'ai été facture pour un renouvellement automatique. J'appelle pour avoir des explications le conseiller me fais comprendre que c'est automatique et que c'est a moi de le désactiver, c'est bizarre quand pour quelqu'un qui a été clair au départ je veux le server seulement pour mois sans engagement.

Odpowiedź od OVHcloud - Canada
Excellent service, retour rapide à nos demandes. Très flexible et facile à travailler avec OVH.

Odpowiedź od OVHcloud - Canada
Absolutely terrible service and support. Unless you are highly technical and never need assistance, I strongly advise against using them. Their support team does not read the issue properly and responds with generic documentation, even when detailed explanations and screenshots are clearly provided.
This shows a complete lack of effort and accountability. I would never recommend this service to anyone. I have all the ticket numbers and can provide full proof or clarification if required.

Odpowiedź od OVHcloud - Canada
I've been with OVH for over 12 years and I'm not going to switch for anything.

Odpowiedź od OVHcloud - Canada
Our company has been a customer at OVHcloud for a decade now, and both the products and service have always been top notch. We run hosting for about 200 Wordpress sites, and their performance has never been this good.
We very recently hit a bump when cancelling one of our bare metal servers, where the commitment lapsed and renewed itself when it wasn't supposed to happen. The Claims department was understanding and cancelled our commitment renewal [CS15080302], and took less than a day to resolve this.
As I mentioned earlier, we've been using OVHcloud servers for over a decade now, and we will definitely continue doing business with them for the foreseeable future, as we are 100% satisfied with everything.

Odpowiedź od OVHcloud - Canada
Took a long time to settle a simple error of double billing. The original support Agent could have fix it in a breeze but he/she prefered to be rude.
This is not a good way to deal with a client.

Odpowiedź od OVHcloud - Canada
Hice un pedido de una vps por $15 usd.
te piden 2 días para "verificar el pago"
lo cual nunca sucede. Luego te envían un correo diciendo que lamentan informarte que no pudo ser validado, cuando intentas contactar a soporte no hay forma. Solicité la cancelación y reembolso del dinero a lo cual dicen que se demora un mes. Pésima empresa para gestionar soporte y compras. Absolutamente no recomiendo esta empresa

Odpowiedź od OVHcloud - Canada
OVH is providing great service at a reasonable price and that too with prompt response to support tickets.
Just spoke to their representative Débora, my problem was resolved within minutes.

Odpowiedź od OVHcloud - Canada
OVH's service is exactly as described—highly stable.
I've been using OVH services for over five years, and I'm very satisfied.
Ticket CS14161515

Odpowiedź od OVHcloud - Canada
He sido cliente de OVH por 5 años consecutivos. Y solo tengo palabras de agradecimiento y excelencia por su servicio. El soporte me ha resuelto temas en tiempo record y la estabilidad de sus servidores es impresionante. Son mi mejor aliado.

Odpowiedź od OVHcloud - Canada
Canadian servers offer high cost-performance, stability, and fast service response! CS14871447

Odpowiedź od OVHcloud - Canada
Estou com problemas com o servidor desde quando eu contratei, eles não resolvem o problema, solicitei o reembolso e a empresa ficou de me reembolsar e não me reembolsou só falácias em fim paguei por um serviço inutilizável por esse lixo de empresa não recomendo nem pro meu pior inimigo.

Odpowiedź od OVHcloud - Canada
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s suffocating.
Yes, I used a fake address for signup. I live in an active war zone. Addresses here are theoretical.
Here’s what “professional” looks like at OVH:
Silent termination. No email. No ticket. My service just went dark without a note. I spent hours trying to diagnose it—SSH failed, the client panel said “login incorrect,” password recovery sent nothing. Radio silence. My project was just gone.
I had to hunt down their Twitter account to learn I’d been permanently banned by "fraud prevention" team. No prior contact. No chance to explain, verify, or even back up my data. Their support’s response was a robotic: “Account closed. We’re sorry for the inconvenience.” You weren’t sorry. You were indifferent.
Punishment: total data annihilation. My crime? A fabricated address. Not spam, not abuse, not illegal content. A form field. Your response? To incinerate my VPS and every hour of work I’d put into it. Now I get to spend another day rebuilding from zero—because OVH values checkbox compliance over human context.
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Update. Issue resolved. I got my data from the VPS, which is back online with all my data intact. While the initial suspension was quite stressful, it was rather justified. The support team showed flexibility and effort to resolve the situation properly. Their servers are fast, affordable, and the service has been solid.
Lesson learned: Provide accurate information from the start to reduce the chance of issues.

Odpowiedź od OVHcloud - Canada
I was happy with the performance and stability of my OVH VPS. However, trying to cancel the service was a nightmare. They did not honor my termination request and kept deducting monthly payments. Despite my efforts with their accounts and support teams, the issue was never properly resolved. I've used several other VPS providers without these problems. OVH makes it so difficult to leave that it completely ruins the overall experience and any chance of me coming back.
"You'll be happy until you try to leave. The exit process is so negative it guarantees you won't return"

Odpowiedź od OVHcloud - Canada
"Unjust Enrichment and Zero Accountability: A Warning to Business Users"
I am writing this review to warn potential customers against paying for long-term plans with OVHcloud. My experience has been nothing short of a disaster.
The Situation: I prepaid for a 1-year VPS subscription to host a testing environment for my company. Approximately 7 days into the service, the server was compromised. Instead of offering a rescue mode or a standard mitigation solution, OVH unilaterally terminated the contract and permanently deleted the server.
The Financial Abuse: While I accept their right to terminate a compromised service, I do not accept theft. OVH has refused to refund the remaining 358 days of the prepaid subscription. They effectively charged me for a full year of service but only delivered one week. Legally and ethically, this constitutes "Unjust Enrichment." They are retaining funds for a service they explicitly refused to render.
The Support Nightmare: The post-termination support is a bureaucratic loop designed to make you give up:
Tech Support refuses to help, claiming it's a "Sales issue."
Sales Department is unreachable. They do not accept tickets, and the "Request a Callback" feature is non-functional (no one called back).
Account Lockout: To make matters worse, I am now locked out of my account. The "Password Reset" emails are never sent, effectively cutting off my only communication channel to reclaim my funds.
Verdict: OVH has taken my money, terminated my service without a pro-rata refund, and ghosted me. If you value your consumer rights and your budget, DO NOT pay annually. You risk losing your entire investment if they decide to pull the plug.
Date of Incident: December 2025 Transaction Dispute: Initiated.
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My Customer ID : oh305312-ovh
--------------------------------------------------
Reply to your answer
I am in receipt of your reply dated 07Jan 2026, the content of which is wholly unacceptable and legally baseless. Your attempt to hide behind "Terms of Use" to justify the misappropriation of prepaid funds for services never rendered will not be tolerated.
1. Vicarious Liability and Victim Blaming: Your assertation that my account was closed due to "abusive use" is a distortion of reality. The security compromise occurred due to the vulnerability of the infrastructure provided. By failing to offer standard mitigation protocols (such as Rescue Mode or Traffic Scrubbing) and instead opting for immediate termination, OVHcloud is punishing the victim for a crime committed against them. You are effectively penalizing a customer for the inadequacy of your own defensive measures.
2. Unjust Enrichment and Lack of Consideration: While you reserve the right to terminate service, you do not have the legal right to confiscate funds for the remainder of a contract you refused to honor. I paid for 365 days of service and received approximately 7 days. Retaining the balance for the remaining 358 days constitutes "Unjust Enrichment" under international commercial law principles. You are retaining a financial benefit without providing the corresponding service (Consideration), which renders this aspect of your Terms of Use unconscionable and legally void.
3. Arbitrary & Draconian Practices: By acting as judge, jury, and executioner, OVHcloud has adopted a predatory stance akin to asset seizure without due process. Unilaterally declaring a breach of contract to justify keeping a customer’s annual prepayment is not "security compliance"—it is, in effect, corporate piracy. No legitimate business operates by confiscating a client's entire investment based on a single, remediable security incident.
4. Final Demand: I demand an immediate pro-rata refund for the unused period of my subscription.
Failure to remit these funds, will leave me no choice but to:
File a formal chargeback with my financial institution citing and VISA "Services Not Received."
Report these predatory billing practices to relevant consumer protection agencies and telecommunications regulators.
Escalate this matter publicly to warn other potential enterprise clients of the financial risks associated with OVHcloud.

Odpowiedź od OVHcloud - Canada

Odpowiedź od OVHcloud - Canada
While purchasing a server and after entering my credit card details, I was surprised by a $160 charge. When I contacted support, they told me I had ordered a Public Cloud with 52 instances, which I never did and never used. This looks like a hacking or unauthorized action, yet OVH allowed it and charged me anyway. Now support is taking forever without giving a clear solution.
Case Number
CS14139423

Odpowiedź od OVHcloud - Canada
I received high-quality support from OVH. The customer assistance team was attentive, professional, and truly listened throughout the entire process.
My request was handled seriously, and a suitable solution was proposed. I would like to thank the support team for their availability and commitment to customer satisfaction.
A very positive customer experience.

Odpowiedź od OVHcloud - Canada
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.