Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It was delivered to the Czech republic in 24 hours from the EU warehouse - there was no need to pay VAT or to clear customs. The pump is just perfect - tested it with the Gladiator Pro 12.6 Wi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wonderful experience with OutdoorMaster. I just bought a full face helmet & goggles. Got it in a few days and ABSOLUTELY LOVE IT! Customer service was excellent after my purchase and made like I was t... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Worst experience as a consumer I've ever had. I bought an ORCA PRO Rechargeable Electric Sup Pump and it never arrived. UPS tracking says it was delivered but the photo of delivery w... Zobacz więcej

Oceniono na 5 z 5

Their products are stylish and high quality. Customer service also has been great when I needed an exchange for a bigger helmet size.

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep sportowy (outdoor)

Napisane przez firmę

OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products. What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

300 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 94% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

MYSTERY BOXES ARE A SURPLUS SCAM +1

I completely agree with what’s stated below. For some strange reason, I received two separate mystery boxes containing four pairs of ski socks and a pair of kids' gloves. This just goes to show that their 'mystery boxes' are likely just a way to offload random gloves and socks.

There is no randomness here it's all pure surplus of items that were not Popular or purchased often I got nothing but gloves and socks. It says duplicates when ordering multiple boxes yet in a single box I got three pairs of the same gloves, and two of the same socks. Even if you are thinking of ordering a mystery box as a joke or just as a "why not?", don't, I will assure you unless you are a child nothing you will receive in the mystery box will be worth it. There is absolutely no randomness within the system. Only thing that was different was some phone case for a phone I've never even heard of. Just buy what you want straight up and don't waste the extra money on any size mystery box.

20 lutego 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thank you for your feedback. We’re sorry to hear that the mystery boxes did not meet your expectations. Our intention is to provide a fun and varied selection of items, but we understand that receiving similar products can be disappointing.

We truly appreciate you sharing your experience, and we will pass your comments along to our team as we continue working to improve the mystery box experience in the future. Thank you for bringing this to our attention.

Oceniono na 1 z 5

Finger weg

Finger weg. Die Preise sind zwar günstiger, passt das Produkt jedoch nicht besteht keine Möglichkeit es zurück zu senden. Die Rücksende-Kosten sollen vom Käufer übernommen werden. Nach der 6. Nachfrage habe ich aber noch immer keine Adresse erhalten.

15 lutego 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrer Erfahrung unzufrieden sind. Rücksendungen sind grundsätzlich möglich, und wir unterstützen unsere Kunden gerne dabei.

Bitte kontaktieren Sie uns noch einmal direkt mit Ihrer Bestellnummer, damit wir Ihnen die Rücksendeadresse schnellstmöglich mitteilen und eine Lösung für Sie finden können.

Oceniono na 5 z 5

Great customer service

I ordered a SUP pump but incorrectly put in the delivery address, which was totally my fault. The package was sent , then existed in some shipping purgatory where it couldn't be delivered since the address didn't exist. I reached out to Outdoor Master to see if they could correct the address and they responded that same day to say that they had sent out a new SUP pump to the correct address. I didn't even have to ask! It was very much appreciated.

11 lutego 2026
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Odpowiedź od OutdoorMaster

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

Oceniono na 3 z 5

No charger for SUP pump

Bought one of their Shark 3 SUP Pumps via local shop = Blew the board up in no time - very impressed - but charging after several hours still not charged. Contacted them and explained issue - seems they do not supply a C type USB cable or suitable charger - yet do not make this clear in their marketing- it should say clearly that it requires a charger and cable - afterall this is a top end not budget Pump

26 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thank you for your feedback and for choosing the Shark 3 SUP Pump. We're glad to hear that the pump performed well when inflating your board.

We’re sorry for the confusion regarding the charger and USB-C cable. Your feedback is very helpful, and we will share it with our team to improve the product information and make this clearer in the future. If you have any questions about compatible chargers or need assistance, please feel free to contact us—we’re happy to help.

Oceniono na 5 z 5

OutdoorMaster = Absolute excellence in every way.

I have always used OutdoorMaster SUP Pumps and each incarnation of the Shark has seen significant improvements. The Shark 3 is a fabulous innovation and inflates my 10’8 paddleboard to 20psi in 4 minutes. The battery means you no longer have to run the car engine while inflating. I use mine almost every day and I can confirm it stands up to that kind of use. People I have recommended this to have found it literally life changing, enabling you to get on the water quicker than ever.

I have just received a pair of OutdoorMaster sunglasses and they are equal to the high quality market leader but much lower in cost.

The true test of a company is the after sales service from Customer Support and I am able to say the service from OutdoorMaster is second to none should you need it. Superb company.

4 lutego 2026
Oceniono na 5 z 5

Great company with great attitude !!!

Great company with great attitude
Got a defective pair - replaced without hesitation, the product itself is great , great quality sounds.

31 stycznia 2026
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Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We’re really happy to hear you’re enjoying the product. Wishing you many great adventures ahead!

Oceniono na 5 z 5

Great helmet

Great helmet for the price! I ordered a snowboard helmet from Outdoor Master and was really impressed. It has MIPS technology, fits comfortably, and feels well-made—all at a great price. Definitely recommend for anyone looking for solid protection without overpaying.

28 stycznia 2026
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Odpowiedź od OutdoorMaster

We really appreciate you taking the time to leave a review. Your support means a lot to us!

Oceniono na 5 z 5

Exceptional products, exceptional customer service.

Outdoor masters has delivered exceptional customer service through the warranty process I have just completed. Had an issue with a pair of lenses i got. They are sending a replacement very quickly! Their products are reasonable priced and quality overall. This is the second pair of goggles i own from them. I also own a helmet for snowboarding. I would definitely recommend their products and this company. Thank you.

26 stycznia 2026
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Odpowiedź od OutdoorMaster

Thanks for sharing your experience! We’re happy you’re satisfied and hope to see you again soon.

Oceniono na 5 z 5

Customer care and communication was…

Customer care and communication was excellent. We used the purchased the item only once. It is sturdy and practical as we hoped it would.

22 stycznia 2026
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Odpowiedź od OutdoorMaster

So glad to hear you’re enjoying it! Thank you for choosing us and for your support.

Oceniono na 1 z 5

Received wrong item

I ordered ULTRA Snow Goggles + Lens Bundle and they only sent me a replacement lens? No goggles or frame. The lens i received isn't even one that i ordered and the lens in the box is not even what it says on the outside of the box. So all i'm left with for my money is a useless lens right before a trip. The return address on the parcel is also just a random PO box in my country.

23 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

We’re very sorry for the inconvenience this has caused, especially with your trip coming up.

After checking your order, we can confirm that it includes multiple items and was shipped in two separate packages. The lens you received is part of the order, and the goggles/frame are in a separate shipment that is still on the way.

We sincerely apologize for the confusion and appreciate your patience. Our support team has reached out to you directly to follow up and make sure everything is resolved as quickly as possible.

Oceniono na 5 z 5

Fabulous quality products and Customer Support second to none.

I have used OutdoorMaster paddleboard pumps since I started paddleboarding, initially using the Shark 2 pumps then the Cachalot and now the absolutely fantastic Shark 3. Being able to inflate from a powerful inbuilt battery is such a bonus and this model inflates to 20 psi in about 4 minutes. People who have bought this pump on my recommendation have found it, like me, life changing. It saves you time and enables you to get on the water quickly. It will of course inflate other inflatables too and comes with a range of connections. Customer support is second to none, should you need it, the best I have ever known.

OutdoorMaster supply a range of other products too and I have no doubt will be made to the same high standard. I am about to try some cycling glasses from them. Highest of recommendations.

22 stycznia 2026
Opinia niezależna
Logo OutdoorMaster

Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Oceniono na 5 z 5

Amazing customer support experience.

I have been really impressed with the Shark 3 pump. It makes light work of pumping up 2 paddle boards to 20psi. When there was a technical issue the OutdoorMaster support was amazing. They were quick to reply to emails and resolved the issue with a replacement - unbelievable service!

20 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

Oceniono na 5 z 5

ski bags

I bought 2 ski bags. The first one came about a week. The second one took much longer but arrived. Really like the quality. Each bag has plenty of space for helmet, boots, goggles, ski pants and other essential ski items.

11 stycznia 2026
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Odpowiedź od OutdoorMaster

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

Oceniono na 1 z 5

Rücksendung wird nicht zurückgeschickt

Rücksendung wird nicht zurückgeschickt, sondern durch Versanddienstleister vernichtet. Es wird einem eine Gutschrift von 50% des Kaufpreises angeboten.
In den AGB oder beim Kauf war dies nicht ersichtlich.
Nie wieder.. nur ärger

16 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Es tut uns sehr leid, dass Sie diese negative Erfahrung gemacht haben.

Aufgrund der besonderen Umstände haben wir den Fall bereits an den Versanddienstleister zur Schadensersatzprüfung weitergeleitet. Nach Abschluss der Prüfung werden wir Ihnen eine Rückerstattung veranlassen.

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und den entstandenen Ärger und danken Ihnen für Ihre Geduld.

Oceniono na 5 z 5

Awesome customer service!!

I bought a new helmet based on the strong safety rating from Virginia Tech and great price. When I discovered an issue with the helmet, OutdoorMaster immediately took action to provide a new helmet. I was impressed by that level of service -- few companies act with this level of focus on ensuring customer satisfaction

13 stycznia 2026
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Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Oceniono na 5 z 5

Great goggles, excellent customer service

The goggles were excellent, and customer service ever better! The goggles fit snug around my face and provide a wide field of vision. Would buy these again.

12 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

Oceniono na 5 z 5

Awesome Bike Helmets!

My husband and I ordered two RHINO Urban Bicycle Helmets with LED Lights and were very impressed with the quality of these helmets and the colors selected are stunning! And as for customer service, excellent! Team went above and beyond to ensure we were satisfied with our order!

10 stycznia 2026
Opinia niezależna
Logo OutdoorMaster

Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Oceniono na 5 z 5

Had an issue with product being damaged…

Had an issue with product being damaged in shipping. They sent a new one out right away. Easy transaction.

9 stycznia 2026
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Odpowiedź od OutdoorMaster

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

Doświadczenie Trustpilot

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Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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