OutdoorMaster Recenzje 

356
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Superb product (high performance Shark III SUP pump), responsive and helpful customer service (helped expedite delayed delivery). Competitive BUT note prices do not include tax until checkout (and don... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Originally, our glasses did not arrive when it said they were. Either it was porch pirated or some other issue caused the package to never show up. However, the support team sent us another pair free... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered 2 bike helmets from outdoor master, however, I only received one and it was a wrong color. I contacted customer support about it and they promptly responded and corrected my order by shippin... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The 30d return policy is an absolute scam because the company is drop shipping and the costs sending back to China from the EU are very high. They'll tell you to either get 50% back if you don't a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep sportowy (outdoor)

Napisane przez firmę

OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products. What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

356 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(356)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 141

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

They did the right thing.

Took care of my small problem appropriately and professionally. I am happy despite the hiccup, would recommend this company.

29 czerwca 2025
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Odpowiedź od OutdoorMaster

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

Oceniono na 4 z 5

Outdoor Master Goggles

I ordered some googles with an extra lens. The extra lens was shipped separate from the goggles and it took extra time for it to arrive. Both were is perfect shape when received and the quality appear excellent. The price seem more than fair as I have paid much more for the mainline brands (Smith, Anon, Oakley). I will order again!

1 maja 2025
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

Oceniono na 4 z 5

Shark 3

Shark 3. Delayed delivery from purchase date due to no stock but didn't need it yet anyway. Tested it on one 10.5' yoga paddle board after charging fully. Note-wasn't sure what showed battery charge status until plugging in to charge and found there are four lights that make a border around the screen that indicate battery. Screen can't be seen in daylight without shading it.
The paddle board was inflated in an impressive 3:53 to 15 psi. 1:15 was Low pressure time included in that. Dual high pressure pumps is a great thing. Would be even better if the dual high pressure pumps would operate when plugged in to a 120V outlet... would just need the hardware to handle the higher power draw of two pumps. Also would like a bag for it. So far I like it and am impressed. Summer here is just getting rolling so will be getting used in a weeks time. That will be the second test.

7 czerwca 2025
Opinia niezależna
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Odpowiedź od OutdoorMaster

Hello, Dennis. Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

Oceniono na 5 z 5

Very satisfied with Horse Journey Golf…

Just received my Horse Journey Golf Travel Case and I'm very pleased with the quality of the product and the exceptionally well thought out packaging. The case included it's own very high quality storage bag which was carefully packaged and shipped quickly to my address. Communication about order status was timely and efficient. Very satisfied.

26 maja 2025
Opinia niezależna
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Odpowiedź od OutdoorMaster

Dear George, thank you for your thoughtful feedback! We're thrilled to hear you're pleased with the quality and packaging of the Horse Journey Golf Travel Case. We truly appreciate your support!

Oceniono na 5 z 5

I ordered their rhino full face…

I ordered their rhino full face mountain bike helmet

Shipping was super speedy. Nice discount code for signing up the emails.

Customer service was super fast super responsive. Emailed back within a day even though it was the weekend. I’m within another day. My issue solved.

Couldn’t recommend them more

A+

Also, the product looks great

22 czerwca 2025
Opinia niezależna
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Odpowiedź od OutdoorMaster

Hello, William. Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

Oceniono na 5 z 5

SHARK 3 Rechargeable Electric Sup Pump

I purchased the SHARK 3 Rechargeable Electric Sup Pump from this company after looking for a fast SUP pump for two boards.
Firstly this pump is totally worth the money. Had two boards both done to 19.5 PSI in approx 8mins. I would say it’s no louder than all the rest out there and at the end of the day pumps make noise. Deflated is just as good had both down in minutes. It’s easy to use and does what its sais. Only thing I would say is the black screen all in it looks great, in bright sunlight it is a bit hard to read. This was a minor point for me as the pump is so good.
The second part to my review is the customer service. There was a massive delay to receive my pump, I put it down to all that was happening with the US at the time. However the company kept me upto date. They offered that I could cancel or a small refund. I chose to wait for the pump as all company were struggling at that time. But the customer service I received was excellent.
I would use this company again for the quality of products and the customer service I received

22 kwietnia 2025
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

Oceniono na 5 z 5

Great product & excellent customer…

Great product & excellent customer service – highly recommended!
I bought a SUP pump from Outdoor Master and I’m absolutely satisfied. The pump is powerful, the battery lasts a long time, and it’s been super reliable even after frequent use. Recently, the hose was defective – customer service responded immediately and solved the issue quickly and without any hassle. That’s how service should be! Thank you – definitely recommend!

19 czerwca 2025
Opinia niezależna
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Odpowiedź od OutdoorMaster

Dear Steffi, thank you so much for your kind words! 😊 We're thrilled you're loving your SUP pump and that our team could quickly resolve the hose issue. Customer satisfaction is our top priority – your recommendation means the world to us! 🚀🌊

Oceniono na 5 z 5

Awesome!!

As always a great product to invest in. I bought the new Shark 3 electric pump and I am just in awe. Even though to get the product took a little too long for my liking, honestly it’s understandable. Customer service is always great and friendly.

9 czerwca 2025
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Odpowiedź od OutdoorMaster

Dear Roque, thank you so much for your kind words and support—we're thrilled to hear you're happy with the Shark 3 pump and our service!

Oceniono na 1 z 5

Nessuna assistenza post vendita di legge !!!

Hanno un assistenza post vendita totalmente assente. Non considerano le leggi europee sulla tutela del consumatore declinando responsabilità oggettive. Ho accquistato una pompa elettrica Whale pagandola sul loro sito 170 euro a fine luglio 2024. Dopo 9 mesi e 10/12 ricariche massimo non si carica più al 100% e riesce a malapena a gonfiare per intero un sup, cosa che faceva prima arrivando a 2 cariche complete, avanzando ancora carica. Dopo averli contattati mi hanno risposto che la batteria è soggetta ad usura e la garanzia è secondo loro solo di 6 mesi e pertanto è scaduta e loro non mi supportano più. Sto procedendo tramite un supporto legale per avere i diritti che mi spettano perchè i 6 mesi non sono assolutamente previsti dalla legge ma sono 2 anni.

31 maja 2025
Opinia niezależna
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Odpowiedź od OutdoorMaster

Lieber Gianluca,

Vielen Dank, dass Sie sich an uns gewandt und uns Ihr Anliegen mitgeteilt haben.

Wir bedauern Ihre Erfahrung mit der elektrischen Pumpe sehr. Wir nehmen den Kundendienst ernst und ignorieren Kundenanfragen nicht.

Gemäß unseren Garantiebestimmungen gewähren wir Ihnen 2 Jahre Garantie ab Erhalt des Produkts. Wir prüfen Ihren Fall gerne und unterstützen Sie gerne.

Bitte teilen Sie uns Ihre Bestellnummer mit oder wenden Sie sich erneut an unser Support-Team unter care@outdoormaster.com. Wir werden gerne eine Lösung für Sie finden.

Wir freuen uns auf Ihre Antwort.

Mit freundlichen Grüßen,
Iris
Outdoormaster Support-Team

Oceniono na 5 z 5
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Odpowiedź od OutdoorMaster

Hallo Liebes, vielen Dank für das tolle Feedback! Es freut uns, dass Sie eine positive Erfahrung mit uns gemacht haben. Ihre Zufriedenheit bedeutet uns sehr viel!

Oceniono na 5 z 5

Would recommend.

After wrong package sent, customer service has stepped up and addressed the issue. Thank you.

17 maja 2025
Opinia niezależna
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Odpowiedź od OutdoorMaster

Dear Piotr,

We’re truly sorry about the mix-up! Our records show we’ve emailed the solution to you yesterday – it might be in your spam folder.

Just in case, we’ve:
Resend the email, please check it, thanks.

Our apologies again.

Looking forward to your reply.

Sincerely,
Iris
OutdoorMaster Support

Oceniono na 1 z 5

Rücksendung muss nach China, auf der Webseite ist dies bei Bestellung nicht erkennbar

Ich habe einen Fahrradhelm bestellt, der aber leider zu klein ist. Wollte ihn zurückschicken. Ich hatte wohl auf der Webseite gelesen, dass die Rücksendekosten von mir getragen werden müssen, aber es ist für den Kunden nicht ersichtlich, dass die Ware aus China geliefert wird und dann auch dorthin mit Sendungsverfolgung zurückgeschickt werden muss. So würden die Rücksendekosten 49 € betragen, was natürlich in keinem Verhältnis zum Kaufpreis von ca. 60 € steht! Ich kaufe dort nie wieder und kann nur abraten dort zu kaufen! Hinterher ist man ja immer klüger…

17 maja 2025
Opinia niezależna
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Odpowiedź od OutdoorMaster

Liebe Marianne,

vielen Dank, dass Sie sich mit uns in Verbindung gesetzt haben. Es tut uns sehr leid zu hören, dass der Helm nicht wie erwartet gepasst hat.

Wir haben Ihre Bestelldaten überprüft und bestätigt, dass die an der Kasse ausgewählte Versandart CN Standard Shipping war. In unseren Bestell- und Versandrichtlinien weisen wir außerdem darauf hin, dass wir je nach Produktverfügbarkeit von mehreren Lagern aus versenden, darunter auch von Standorten in Übersee wie China. Wir entschuldigen uns, falls dies zum Zeitpunkt des Kaufs nicht klar erkennbar war.

Wir respektieren Ihr Recht, das Produkt zurückzusenden, und wir tun unser Bestes, um unsere Rückgabeoptionen in der EU zu verbessern. Derzeit befindet sich unser EU-Rücksendelager noch in der Entwicklung, weshalb wir derzeit verlangen, dass Rücksendungen an unsere Hauptniederlassung in China zurückgeschickt werden.

Wir verstehen Ihre Besorgnis über die Rücksendekosten sehr gut und schätzen Ihr Feedback. Es hilft uns, unsere Prozesse und unsere Kommunikation zu verbessern. Wir hoffen, dass Sie unsere derzeitigen Einschränkungen verstehen können, und bedauern die entstandenen Unannehmlichkeiten aufrichtig.

Bitte zögern Sie nicht, uns mitzuteilen, wenn wir Ihnen sonst noch helfen können.

Mit freundlichen Grüßen,
OutdoorMaster-Kundenservice-Team

Oceniono na 5 z 5

Love my helmet and my goggles!

Love my helmet and my goggles!! Perfect fit and great look!

19 maja 2025
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Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear that you love your helmet and goggles — and that they fit perfectly and look great on you. Enjoy your adventures, and feel free to reach out anytime!

Oceniono na 5 z 5

Good customer service

Good customer service. Good product; works as advertised. My expectations were met or exceeded. Price is right.

21 kwietnia 2025
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Odpowiedź od OutdoorMaster

Hello, thank you so much for your kind words! We're thrilled to hear that you’re happy with both our customer service and the product itself.

Oceniono na 5 z 5

Great quality products at great prices

Great quality products at great prices. There products have lasted an entire ski season without any fault.

8 maja 2025
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Odpowiedź od OutdoorMaster

Hello Alexander, Thank you for taking the time to share your experience! We’re delighted to hear that our products performed well throughout the ski season and lived up to your expectations in both quality and value. That kind of durability is exactly what we aim for.

Oceniono na 5 z 5

Great stuff

Great stuff

1 marca 2025
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Odpowiedź od OutdoorMaster

Hello Missy, thank you so much for taking the time to share your feedback—we’re thrilled to hear you’re happy with your experience! It’s customers like you who make our work so rewarding.

Oceniono na 5 z 5

Great product

Great product, exceeded expectation when opening it compared to the description and photos. Prompt delivery and great communications throughout the purchase.

6 maja 2025
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Odpowiedź od OutdoorMaster

Hello, thank you so much for your kind words—we’re absolutely thrilled that the product exceeded your expectations! It’s our goal to not just meet but surpass what’s promised in our descriptions, and your note tells us we’re on the right track.

Oceniono na 5 z 5

Candice at Outdoormaster was lovely and…

Candice at Outdoormaster was lovely and amazing with my support question. Thank you so much Outdoormaster :)

2 maja 2025
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Odpowiedź od OutdoorMaster

Thank you for your kind words! We're so glad Candice could help — we’ll be sure to pass this along to her 😊

Oceniono na 5 z 5

Good quality, great value

I like OM for 2 reasons, it's good quality and it's great value. I love outdoors but I have little time for it so I spend a weekend or two in the mountains and I ride my bike very little. OM has the gear that offers the right protection and features and it does not cost an arm and a leg.

14 lutego 2025
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Odpowiedź od OutdoorMaster

Thank you so much for sharing this! We're thrilled to hear that our gear fits your lifestyle and offers the protection and value you’re looking for. Hope you enjoy every moment outdoors—no matter how short! 🚴‍♂️

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