Superb product (high performance Shark III SUP pump), responsive and helpful customer service (helped expedite delayed delivery). Competitive BUT note prices do not include tax until checkout (and don... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Superb product (high performance Shark III SUP pump), responsive and helpful customer service (helped expedite delayed delivery). Competitive BUT note prices do not include tax until checkout (and don... Zobacz więcej
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Originally, our glasses did not arrive when it said they were. Either it was porch pirated or some other issue caused the package to never show up. However, the support team sent us another pair free... Zobacz więcej
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I ordered 2 bike helmets from outdoor master, however, I only received one and it was a wrong color. I contacted customer support about it and they promptly responded and corrected my order by shippin... Zobacz więcej
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The 30d return policy is an absolute scam because the company is drop shipping and the costs sending back to China from the EU are very high. They'll tell you to either get 50% back if you don't a... Zobacz więcej
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OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products. What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)
600 W Terrace Dr, Suite A, 91773, San Dimas, Stany Zjednoczone
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Took care of my small problem appropriately and professionally. I am happy despite the hiccup, would recommend this company.

Odpowiedź od OutdoorMaster
I ordered some googles with an extra lens. The extra lens was shipped separate from the goggles and it took extra time for it to arrive. Both were is perfect shape when received and the quality appear excellent. The price seem more than fair as I have paid much more for the mainline brands (Smith, Anon, Oakley). I will order again!

Odpowiedź od OutdoorMaster
Shark 3. Delayed delivery from purchase date due to no stock but didn't need it yet anyway. Tested it on one 10.5' yoga paddle board after charging fully. Note-wasn't sure what showed battery charge status until plugging in to charge and found there are four lights that make a border around the screen that indicate battery. Screen can't be seen in daylight without shading it.
The paddle board was inflated in an impressive 3:53 to 15 psi. 1:15 was Low pressure time included in that. Dual high pressure pumps is a great thing. Would be even better if the dual high pressure pumps would operate when plugged in to a 120V outlet... would just need the hardware to handle the higher power draw of two pumps. Also would like a bag for it. So far I like it and am impressed. Summer here is just getting rolling so will be getting used in a weeks time. That will be the second test.

Odpowiedź od OutdoorMaster
Just received my Horse Journey Golf Travel Case and I'm very pleased with the quality of the product and the exceptionally well thought out packaging. The case included it's own very high quality storage bag which was carefully packaged and shipped quickly to my address. Communication about order status was timely and efficient. Very satisfied.

Odpowiedź od OutdoorMaster
I ordered their rhino full face mountain bike helmet
Shipping was super speedy. Nice discount code for signing up the emails.
Customer service was super fast super responsive. Emailed back within a day even though it was the weekend. I’m within another day. My issue solved.
Couldn’t recommend them more
A+
Also, the product looks great

Odpowiedź od OutdoorMaster
I purchased the SHARK 3 Rechargeable Electric Sup Pump from this company after looking for a fast SUP pump for two boards.
Firstly this pump is totally worth the money. Had two boards both done to 19.5 PSI in approx 8mins. I would say it’s no louder than all the rest out there and at the end of the day pumps make noise. Deflated is just as good had both down in minutes. It’s easy to use and does what its sais. Only thing I would say is the black screen all in it looks great, in bright sunlight it is a bit hard to read. This was a minor point for me as the pump is so good.
The second part to my review is the customer service. There was a massive delay to receive my pump, I put it down to all that was happening with the US at the time. However the company kept me upto date. They offered that I could cancel or a small refund. I chose to wait for the pump as all company were struggling at that time. But the customer service I received was excellent.
I would use this company again for the quality of products and the customer service I received

Odpowiedź od OutdoorMaster
Great product & excellent customer service – highly recommended!
I bought a SUP pump from Outdoor Master and I’m absolutely satisfied. The pump is powerful, the battery lasts a long time, and it’s been super reliable even after frequent use. Recently, the hose was defective – customer service responded immediately and solved the issue quickly and without any hassle. That’s how service should be! Thank you – definitely recommend!

Odpowiedź od OutdoorMaster
As always a great product to invest in. I bought the new Shark 3 electric pump and I am just in awe. Even though to get the product took a little too long for my liking, honestly it’s understandable. Customer service is always great and friendly.

Odpowiedź od OutdoorMaster
Excellent communication & the Shark 3 is a top quality pump

Odpowiedź od OutdoorMaster
Hanno un assistenza post vendita totalmente assente. Non considerano le leggi europee sulla tutela del consumatore declinando responsabilità oggettive. Ho accquistato una pompa elettrica Whale pagandola sul loro sito 170 euro a fine luglio 2024. Dopo 9 mesi e 10/12 ricariche massimo non si carica più al 100% e riesce a malapena a gonfiare per intero un sup, cosa che faceva prima arrivando a 2 cariche complete, avanzando ancora carica. Dopo averli contattati mi hanno risposto che la batteria è soggetta ad usura e la garanzia è secondo loro solo di 6 mesi e pertanto è scaduta e loro non mi supportano più. Sto procedendo tramite un supporto legale per avere i diritti che mi spettano perchè i 6 mesi non sono assolutamente previsti dalla legge ma sono 2 anni.

Odpowiedź od OutdoorMaster
After wrong package sent, customer service has stepped up and addressed the issue. Thank you.

Odpowiedź od OutdoorMaster
Ich habe einen Fahrradhelm bestellt, der aber leider zu klein ist. Wollte ihn zurückschicken. Ich hatte wohl auf der Webseite gelesen, dass die Rücksendekosten von mir getragen werden müssen, aber es ist für den Kunden nicht ersichtlich, dass die Ware aus China geliefert wird und dann auch dorthin mit Sendungsverfolgung zurückgeschickt werden muss. So würden die Rücksendekosten 49 € betragen, was natürlich in keinem Verhältnis zum Kaufpreis von ca. 60 € steht! Ich kaufe dort nie wieder und kann nur abraten dort zu kaufen! Hinterher ist man ja immer klüger…

Odpowiedź od OutdoorMaster
Love my helmet and my goggles!! Perfect fit and great look!

Odpowiedź od OutdoorMaster
Good customer service. Good product; works as advertised. My expectations were met or exceeded. Price is right.

Odpowiedź od OutdoorMaster
Great quality products at great prices. There products have lasted an entire ski season without any fault.

Odpowiedź od OutdoorMaster
Great product, exceeded expectation when opening it compared to the description and photos. Prompt delivery and great communications throughout the purchase.

Odpowiedź od OutdoorMaster
Candice at Outdoormaster was lovely and amazing with my support question. Thank you so much Outdoormaster :)

Odpowiedź od OutdoorMaster
I like OM for 2 reasons, it's good quality and it's great value. I love outdoors but I have little time for it so I spend a weekend or two in the mountains and I ride my bike very little. OM has the gear that offers the right protection and features and it does not cost an arm and a leg.

Odpowiedź od OutdoorMaster
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