Arranging insurance for my granddaughter and had a problem with the website saying there was an error. A call to Charlie soon sorted the problem. I like the on screen ID so he can see what you have... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... Zobacz więcej
Reakcja na opinię
Bradley was super helpful and explained how I can change my policy, causing me no stress!
Reakcja na opinię
I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Dane kontaktowe
Zjednoczone Królestwo
- 0203 475 4682
- support@outbackerinsurance.com
- outbackerinsurance.com
3,7
Średnia
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Top tier company
Quick, efficient, and excellent customer service, no wait times, got the problem sorted fast. Top tier company. Thanks Outbacker!
4 października 2023
Great support in purchasing the policy
Great support in purchasing the policy. All my questions were answered.
29 września 2023
Easy to phone and give good advice
Answered call and give me advice on renewal, very helpful.. 2nd time insuring with them for my son working holiday in Australia.
Thanks guys
27 września 2023
Super helpful and made the whole process easy
I had a great experience talking to Anca while processing my travel insurance. She was super helpful and made the whole process easy. Thanks, Anca! 😊👍
26 września 2023
Odpowiedź od Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Fantastic Customer Service
I rarely write reviews but I feel that my experience with Outbacker deserves one. I had to claim for a medical emergency (cancer scare) whilst abroad earlier this year. The call handler was extremely empathetic to my situation and all further communication through calls and emails were helpful and made the whole experience a lot less stressful. My claim was handled quickly and efficiently without me having to chase for updates - in fact it was the other way round. I was also pleasantly surprised to be fully refunded for all medical costs incurred whilst abroad as well as my emergency flight home (minus excess). All in all I think it took about a month from first contact to the money being back in my account. I have never had to claim on insurance before and had low expectations but this company was fantastic and I can’t recommend enough.
24 marca 2023
Opinia niezależna
Easy to read contract
Easy to read contract. Lots covered. Good reviews on customer service.
18 września 2023
Great customer service
Quick and easy website to use. Had an issue with our policy after paying and Nicky from customer service helped us with no issues! 2 minute phone call and all sorted!
17 września 2023
great service
17 września 2023
Wonderful and kind and helpful
Wonderful and kind and helpful. Would defiantly use again
14 września 2023
Very helpful to speak to someone
Very helpful to speak to someone, had researched myself online but wanted to some reassurance when purchasing the policy.
Very efficient service.
10 września 2023
I spoke to a colleague on the phone and…
I spoke to a colleague on the phone and she knew the contract inside and out and helped walk me through jargon.
7 września 2023
Simple to complete application
12 sierpnia 2023
The policy was very easy to set up.
18 lipca 2023
VERY MISLEADING
Purchased the insurance with Gold cover to be covered for riding motorcycles and everything else that I may do abroad. Purchased a 6 month policy BUT I found after having a very difficult motorcycle accident and ending up in hospital that the bike is not covered in the slightest in regards to fixing. DO NOT BUY THIS POLICY if you intend to ride motorcycles abroad. Incredibly misleading policy wording around section 5b.
17 lipca 2023
Opinia niezależna
Odpowiedź od Outbacker Insurance
Thank you for your review.
We have reviewed the wording and cannot see how it is confusing or misleading in any way.
Your policy is a travel insurance policy which provides cover for medical treatment while abroad, this medical cover extends to driving a motorised vehicle while abroad so long as you are 'following local laws and regulations', which means your vehicle has to be insured either as part of a rental agreement or under a motor insurance policy. It would be the responsability of your motor insurer/rental insurance to repair any damage to your motorcycle.
We are not aware of any travel insurance policy sold in the UK that would include motor insurance within it, in particular this is due to the fact that a UK insurer wouldn't be able to issue valid car/motorcycle insurance for a vehcile in another country. I further note that the policy wording clearly states that there is no cover under section 5 for driving motorised vehciles (see page 9).
Very easy to buy and layout of website…
Very easy to buy and layout of website makes everything very simple to understand what is/isn't covered.
15 lipca 2023
Very friendly and Helpful Service
Susie was great, she answered all of my questions and helped me with my general queries!
10 lipca 2023
Easy to navigate
4 lipca 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.