Arranging insurance for my granddaughter and had a problem with the website saying there was an error. A call to Charlie soon sorted the problem. I like the on screen ID so he can see what you have... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... Zobacz więcej
Reakcja na opinię
Bradley was super helpful and explained how I can change my policy, causing me no stress!
I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Dane kontaktowe
Zjednoczone Królestwo
- 0203 475 4682
- support@outbackerinsurance.com
- outbackerinsurance.com
3,7
Średnia
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great insurance policies
Great insurance policies, response from staff is so fast if you ever have a questions. I decided to travel further than originally planned so asked if I could upgrade my policy to cover that place and it was so easy and hassle free due to the amazing work of the staff at outbackers. Thank you so much!
18 marca 2024
Opinia niezależna
Very helpful call handler
Very helpful call handler . Easy and quick to sort out some changes for my son
13 marca 2024
Very friendly interface with staff
Very friendly interface with staff. Have previously used this insurance company and had no problem settling a claim
6 marca 2024
Odpowiedź od Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Professional and efficient customer service
Phone was answered quickly. Person who took the call was professional and helpful.
1 marca 2024
Easy to navigate t…
Easy to navigate the website and look through the terms and conditions and select the necessary additions for my policy.
25 lutego 2024
Customer Service
We had specific questions about the policy coverage and adding alternative authorised contacts to discuss the policy and were very satisfied with the prompt response that put our minds at rest
20 lutego 2024
Very polite
Very polite, and efficient customer service on behalf of Roozbeh. My issue was sorted within a minute.
19 lutego 2024
Odpowiedź od Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Impossible to get in touch with anyone.
15 lutego 2024
Odpowiedź od Outbacker Insurance
Thank you for your review.
While our emergency medical support is available 24 hours a day, all other services are provided Monday to Friday, 9am to 5am (UK time).
If you need to speak to sales or customer service, use the details at https://www.outbackerinsurance.com/contact.php - e-mails are usually answered within 1 working day and calls within 5 minutes.
If you need to register a claim the best way is to do so online via our customer zone, you can also do so via phone (in the hours noted above) - see https://www.outbackerinsurance.com/claims.php for more information.
Polite, Responsive Customer Service
The customer representative responded quickly and provided me with the answer that I needed. Polite, responsive customer service.
6 lutego 2024
Opinia niezależna
Good customer service
Quick response time, very helpful and informative.
1 lutego 2024
Opinia niezależna
Helpful and efficient
Tomas was so incredibly helpful and Outbackers were really reasonable with our ask. I can highly recommend Outbackers.
22 stycznia 2024
Opinia niezależna
Odpowiedź od Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Quick easy phone call
Quick easy phone call with a friendly, helpful voice able to confirm my query quickly, putting me at ease. Thank you Charlie!
19 stycznia 2024
Odpowiedź od Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Charlie to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Add additional cover to policy
Wished to add additional cover to my policy and they made it very easy and looked at all options for me. Easy to add on for the rest of my trip whist travelling. Very helpful and good service.
18 stycznia 2024
Great experience booking travel…
Great experience booking travel insurance for my daughter. The person i spoke to you was very friendly and knowledgeable, was able to answer all bar one of the the (many) questions I had. The question they weren't sure about they consulted with colleagues without leaving me on hold indefinitely and came back with the information I needed. Not had experience of the claims service but hopefully it will be just as efficient.
16 stycznia 2024
Great experience in purchasing the…
Great experience in purchasing the policy, sales advisor was excellent and helpful.
10 stycznia 2024
Really friendly and helpful
Really friendly and helpful - Nicky was fantastic and made the process really understandable and smooth!
9 stycznia 2024
Super helpful and clear
8 stycznia 2024
Communication and paperwork is…
Communication and paperwork is excellent; only just taken insurance out so no experience of claims process
30 grudnia 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.