Tried charging at Old George Mall car park in Salisbury, payment by card wasn't working so went outside to download the app as there was no phone signal near the charger. Registered on the app OK, but... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The second time I'd ever used a public charger I used an Osprey one. All was well until I came to stop the charging. Having pressed the "Cancel" button I then couldn't remove the cable from the car... Zobacz więcej
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The most excellent customer service from Amy Joiner. A very quick positive and incredibly helpful reply. My query related to non-EV’s in charging bays, leading to us not being able to charge our elect... Zobacz więcej
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Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the on... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are building the rapid charging network of the future, to create a healthier environment for current and future generations. The Osprey Charging Network is located across the UK. You can find our EV chargers on major transport routes, at retail parks, restaurants and on-street locations. Easy, enjoyable charging for all.
Dane kontaktowe
Osprey Charging, 1st Floor, 3 More London Riverside, SE1 2RE, London, Zjednoczone Królestwo
- 03300 101 757
- info@ospreycharging.co.uk
- ospreycharging.co.uk
3,6
Średnia
149 recenzji
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Still awaiting my credit from a pre…
Still awaiting my credit from a pre authorised £45.00 charge, told by customer services it would be 7 days!!!! a whole month later, still nothing. Told I would need to contact my own bank to gain a refund?
Please don't respond asking me to email customer services - I've done this already, hence writing a review
16 maja 2024
Opinia niezależna
Odpowiedź od Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. We are investigating why your bank did not receive or process your refund but are glad we have been able to refund you via another method. Kind Regards, Team Osprey
300kw charger gave a paltry 60kw…
300kw charger gave a paltry 60kw significantly increasing my time at a bleak charging spot with only an overpriced farm shop on site. Activated the charger on my Audi app but then there was no way of stopping it to release my car. Tried phoning Osprey support but they didn’t answer so had to turn down the maximum charge in the car to get it to stop. Luckily it was a sunny day or I would have got soaked as there is also no canopy like most EV charge sites.
4 maja 2024
Opinia niezależna
Odpowiedź od Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
Osprey leg down EV drivers AGAIN
Went to charge my Audi for the first time at Hamilton Retail park and spent 29 mins trying to get them to work. Tech services could not help.
Useless service and giving EV charging a very bad name
Avoid and use Gridserve or any of the other providers
23 kwietnia 2024
Opinia niezależna
Odpowiedź od Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
NEVER USE THIS DISHONEST COMPANY
NEVER USE THIS DISHONEST COMPANY
Today I charged my EV at the Kenilworth Cottage Inn (36 Stoneleigh Road) 50kW charger. Uploaded 70 miles, 22 kWh in 0.5 hours, at an advertised cost of 79p/kWh. My visa bill shows two charges: £16.65 and £45.00. Tomorrow I will start the complaints process. Oh and don't bother with the false apologies.
22 kwietnia 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you for your message. We confirm that we take a £45 pre-auth at the start of a charging session on some of our Osprey chargers. This is to ensure that the payment card being used has enough funds to charge. Rest assured you will only be charged the cost of the charging session and the pre-authorisation payment will indeed return back to your bank account shortly. We apologise for any inconvenience caused. We are happy to investigate your charges further. Do please drop us an e-mail at support@ospreycharging.co.uk so we can investigate. Osprey Team.
Great customer support from Jessica
Jessica on the customer support line was amazing. I had issues with my account being suspended and she sorted it out very quickly and efficiently. Top marks.
10 kwietnia 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Tried 3 times to charge our car having…
Tried 3 times to charge our car having downloaded the App, each time it charged for less than a minute before stopping. We rang them and they implied there must be an issue with our car. Eventually we drove to another town and charged at a BP station.
7 kwietnia 2024
Opinia niezależna
Odpowiedź od Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
Have been driving an EV for a few years…
Have been driving an EV for a few years now and use Osprey chargers regularly around where I live and they always work and are super quick, especially some of their bigger sites. I find the £45 check normally clears once my charge has finished. Hope this is helpful!
17 lutego 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Shocking performance all round
Charger on the east lancs took 200 in fees due to failed charges before I realised and called the helpline. Was told the chargers are broken have been since before Christmas. A sign mightve helped!!! The money better bounce back quickly or I'll be seeking compensation for being out of pocket. Won't ever use again
6 marca 2024
Opinia niezależna
Odpowiedź od Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
If i could give -0 score i would
If i could give -0 score i would
Went to charge at Skipton it took pre payment of £25.00 which is ok, vehicle did not charge so tried again another £25.00
Checked credit card and there was 4x £25:00 yrs £100 on my credit card
went to grid serve worked ok and initial £1.00 charge showing on credit card
Do not use Osprey robin B******s
6 marca 2024
Opinia niezależna
Odpowiedź od Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
Rip off
Rip off, cost you double price to charge. We can safely call this as ‘EV corner shop’
18 lutego 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Thanks for reaching out. Charging on a DC public charging network typically incurs higher costs compared to home charging due to various factors including infrastructure costs and VAT. Currently there is 20% VAT charged on all public charging compared to 5% VAT on home charging. The industry average price stands at 80p/kWh, and at Osprey, we currently offer our services at 79p/kWh. For more information on the cost incurred at public charging sites can be found here: https://www.ospreycharging.co.uk/post/why-is-public-ev-charging-getting-so-expensive/ . Many Thanks, Team Osprey
Osprey charging very poor
Osprey charging very poor, the one in Prescott Merseyside is constantly not working, phone them and they reboot machine and still don’t work and then they just say sorry there is fault and nothing we can do. Nothing else available where you pay by card. I tried a few times and always broken and staff not not bothered.
11 lutego 2024
Opinia niezależna
Odpowiedź od Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
Welcome to RIPOFF Britain.
Welcome to RIPOFF Britain.
Absolutely ridiculous price, never using again in principle.
19 stycznia 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Thanks for reaching out. Charging on a DC public charging network typically incurs higher costs compared to home charging due to various factors including infrastructure costs and VAT. Currently there is 20% VAT charged on all public charging compared to 5% VAT on home charging. The industry average price stands at 80p/kWh, and at Osprey, we currently offer our services at 79p/kWh. For more information on the cost incurred at public charging sites can be found here: https://www.ospreycharging.co.uk/post/why-is-public-ev-charging-getting-so-expensive/ . Many Thanks, Team Osprey
Most reliable charging network on long trips
Having just completed a 1500 mile trip around the UK, I found that every Osprey charger was working, simple to use and pay for, and charged relatively fast. They were also always by a facility where you could grab a coffee or a drink.
Negatives: cost is high but no higher than other rapid chargers; not giving full speed (always 30% off max); app didn't work to pay.
However, compared to other networks, they are doing very well. Keep expanding and maintaining network please.
8 listopada 2023
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you very much for your review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Easy to follow instructions and all the…
Easy to follow instructions and all the charging points were working, which is unusual to say the least. Clean and well maintained. Fast charge and safe environment to charge, even late at night.
29 października 2023
Opinia niezależna
Absolute rip off KW pricing topped with a user fee
Osprey charging 85p per KW along with a 35p transaction fee.
This makes it more expensive than a petrol car.
Given that domestic KW is about 32p how can these prices be justified.
21 września 2023
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you for getting in touch. When using contactless bank cards or our Osprey app, our rate is 79p per kWh with no additional transaction fee. It's important to note that for customers using third-party roaming cards and apps on our network, the pricing is determined by the respective providers, not Osprey. We work with a variety of roaming partners, each of whom sets their own pricing. Unfortunately, we do not have control over the rates set by these third parties. Thank you, Team Osprey.
Absolutely disgusting
Absolutely disgusting, firstly the price was ridiculous and secondly i ended up getting a parking fine of £100 because you have to pay for parking whilst you pay £45 for 40 mins charging.
DO NOT USE......
20 sierpnia 2023
Opinia niezależna
Odpowiedź od Osprey Charging
These restrictions are set by the landowner / landlord of the car park and our signage advises customers that standard parking restrictions do apply within the carpark being used. If you feel your PCN has been wrongly issued, please email us at support@ospreycharging.co.uk so that we can investigate with the landlord and in some cases get the PCN cleared.
Our chargers perform a payment reservation (pre-authorisation) of £45 on your bank account. This is just a pre-check and will be replaced with the actual amount of your charging session directly after the charge or at most within a few days. Once again, we are sorry for the inconvenience this has caused you. Thanks, Team Osprey.
Total rip off
topped up my hybrid and was charged 3 times the price of fuel for the same number of miles!!!
Absolute rip off
AVOID AT ALL COSTS
19 czerwca 2023
Opinia niezależna
New to EV used these as you didn’t need…
New to EV used these as you didn’t need an account. Charging stations always faulty. Withholding £25 every time even when it fails to start the charge . Just get an app for different charge stations and avoid Osprey at all costs. Very expensive too.
21 czerwca 2023
Opinia niezależna
I thought Dick Turpin wore a mask?
I thought Dick Turpin wore a mask?
thanks for the charge, but won't be back
9 maja 2023
Opinia niezależna
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