The second time I'd ever used a public charger I used an Osprey one. All was well until I came to stop the charging. Having pressed the "Cancel" button I then couldn't remove the cable from the car... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The most excellent customer service from Amy Joiner. A very quick positive and incredibly helpful reply. My query related to non-EV’s in charging bays, leading to us not being able to charge our elect... Zobacz więcej
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Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the on... Zobacz więcej
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On the way back from a funeral, I charges my Tesla at the Welshpool charging station - quick and easy. Unfortunately I didn't see the small sign which said I had to register my car via a QR code to av... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are building the rapid charging network of the future, to create a healthier environment for current and future generations. The Osprey Charging Network is located across the UK. You can find our EV chargers on major transport routes, at retail parks, restaurants and on-street locations. Easy, enjoyable charging for all.
Dane kontaktowe
Osprey Charging, 1st Floor, 3 More London Riverside, SE1 2RE, London, Zjednoczone Królestwo
- 03300 101 757
- info@ospreycharging.co.uk
- ospreycharging.co.uk
3,7
Średnia
148 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Amy at Osprey was really helpful in…
Amy at Osprey was really helpful in resolving 2 parking fines I had received unfairly (even after challenging it with euro car parks) from charging my electric vehicle within a euro car park. After communicating with Amy, she was prompt and quick in resolving this issue for me even though it was euro car parks error. Without Amy's help this issue would have escalated a lot further - Thank you too Amy and Osprey for establishing the facts and also showing Euro car parks how to do customer service properly. Osprey = 10 Euro Car Parks = 0
29 stycznia 2025
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
I’ve had 10+ declined charges on my…
I’ve had 10+ declined charges on my credit card after charging yesterday. I’m not sure why they keep trying to take the same amount of money even though it’s already been collected - hoping they stop trying to take more money….
22 stycznia 2025
Opinia niezależna
Odpowiedź od Osprey Charging
Hi Ananda. Thank you for contacting us at Osprey charging regarding your enquiry. In order for us to investigate your charges further, can you e-mail us with the date of your charging session, the charging site used and the last 4 digits of your card number that you presented at the charger. Do e-mail this to us at: support@ospreycharging.co.uk so we can investigate further. Many thanks, Osprey Team.
If i could give a zero star review I…
If i could give a zero star review I would. Used Osprey Charging at the Wheatsheaf Inn Cannock, as they show up as fast chargers on my Audi app. Half hour charge, signs were not obvious to say car park is managed by Premier Park in the dark fog and rain. Pub have said to us in writing they are not public chargers but for use of their patrons, so why Osprey do YOU advertise them on apps and public EV networks. The pub was closed for refurb so how the hell are we meant to put our car into the ANPR!! What a con!! Pub are not interested and waiting to hear from Premier Park to get my £60 back
27 grudnia 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you for your review. We are very sorry to hear you have a fine for using our chargers based at The Wheatsheaf Inn. If you can e-mail us your PCN number, we can contact Premier Park asking them to cancel your fine. We are having QR stickers installed at the chargers where Osprey customers can scan the code to avoid a fine being issued. We apologise for the inconvenience caused. Our e-mail is: support@ospreycharging.co.uk. Look forward to hearing from you. Osprey Team.
Osprey’s charging policy is appalling
Osprey’s charging policy is appalling. After 3 attempts to charge my car, I discovered they’d billed me £125. I realise that the majority will be refunded eventually and they tell me my bank is responsible for the delay! Other companies do not take this approach so I will do my best to avoid osprey in future and I’m sure other customers will also vote with their feet.
3 stycznia 2025
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, our chargers will perform a funds check of [£25 or £45] on your bank account depending on the charger used. This is just a pre-check and is not actually taken from your bank account. Please note that some banks (including Monzo, Starling and Revolut) will show this as a transaction on your statement, however, the charge is pending and will usually clear within seven working days. Many Thanks, Team Osprey
Charger available and in working order
Charger available and in working order. Would be better if under cover.
26 grudnia 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Charged £28 for a 50% charge in…
Charged £28 for a 50% charge in Cambridge. Won’t use again.
24 grudnia 2024
Opinia niezależna
Odpowiedź od Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
Electrovere at the Lamb and Flag, Abergavenny
Tried to charge through Electroverse but there was insufficient internet access. Used RFID instead.
Because of the way parking is arranged many people park in the wrong bay, thus blocking two chargers if I need to get to the chadamo plug.
8 grudnia 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you very much for your review. We look forward to welcoming you back to the Osprey network soon! We will pass your feedback regarding parking on to our Operations team. Many Thanks, Team Osprey
Great support
Got a parking ticket fine whilst charging . They got the penalty charge cancelled .
7 grudnia 2024
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
One of the best companies I have used
One of the best companies I have used. Fast shipping and quick response to solve all the information you ask about. I recommend it.
27 listopada 2024
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
I was charged twice for same charging instance
I was charged twice for the same charging instance for 2 different amounts even though they say their price is a flat 79p. You cannot phone them to make a query, the phone number provided is only automated responses. I emailed them as suggested on 3 occasions with no response.
21 listopada 2024
Opinia niezależna
Odpowiedź od Osprey Charging
We sincerely apologise for the inconvenience you've faced, please rest assured we only ever charge customers for the kWh dispensed. Please contact our support team at support@ospreycharging.co.uk so that we can investigate this further. Many Thanks, Team Osprey
Excellent
After a terrible experience on nearby Shell chargers (three out of four ultra rapids not working) and in desperate need of a charge because of road closures and diversions I managed to locate some of your Osprey rapids a few miles away Just off the A1 at The Eaton Oak pub in St Neots. They were contactless payment and worked flawlessly and at good speed. This is how it should be done. Shell UK please learn something from this.
22 listopada 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Outstanding customer service,,,
14 listopada 2024
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Utterly frustrating Registration!!!!
WHY do I have to register via the app (that doesn't even recognise my perfectly normal email address and *doesn't* use the autofill facility on my iPhone, FCOL!!!) rather than on my desktop PC?
Why do all these *STUPID* companies insist that you have to live your life peering through a bloody letterbox!!!!
13 listopada 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi Martin. Thank you for contacting us at Osprey charging regarding your enquiry. We are sorry that you are having issues using our Osprey app. Do note that you dont have to register via our app to use our chargers, you can indeed just use contactless payment at the charger. If you are still having issues using our app, do contact us at support@ospreycharging.co.uk where we can investigate your individual case. We apologise for any inconvenience caused. Osprey Team.
Easy to communicate with when I needed…
Easy to communicate with when I needed assistance
4 listopada 2024
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Used the upgraded charging station at…
Used the upgraded charging station at St Ann's shopping centre in Harrow, all went smoothly!
9 października 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Prompt response
Prompt response to reacting to a parking charge notice. It was cleared with Premier park within a few hours.
25 października 2024
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Simple to use and importantly drive…
Simple to use and importantly drive through with caravan
10 października 2024
Odpowiedź od Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Avoid
2 bays with 6 spaces at Team Valley. I forgot to charge at home so I was happy to pop to a coffee shop and wait an hour to charge. However one car was plugged in each bay already, and little did I know you can only have one car fast charging per bay. The 22kw option was available so planned to charge here though it would make me late. However maybe because a car was already using the fast charging, I was only getting 6kw. I planned on leaving it for a while and popping out later hoping the other car would be gone. Next, I found out the chaDemo charger I needed was faulty and wouldn't connect. I tried to reconnect the slow charge but I'd used the ID by card too many times and the system blocked me out! Wasted 2 hours and left with 5% more battery than I came with. :(
14 października 2024
Opinia niezależna
Odpowiedź od Osprey Charging
Hi there, we are sorry for the negative experience you had at this charger site. We can confirm that 'normal' delivery for AC charging can be anything from around 7-22kW.
Unfortunately, there does appear to be an issue with the Chademo connectors, this has been raised with the charger manufacturer for them to attend both units.
The CCS chargers here are both working at the expected 50kW but these were obviously occupied at the time of your visit. Many thanks, Team Osprey.
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