A luscious black and gold candle, the perfect large illuminated green glass pinecone, and a 'Wee Willie candlestick' arrived today, most beautifully packed. I am saving the candle to be admired an... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beautiful table runners, great quality and lovely design. Speedy delivery and very well packaged. Nice little message and chocolate surprise enclosed. Thank you
Fantastic customer service as usual. The items ordered were beautifully wrapped, packaged with care and arrived promptly. The Christmas pud garland is adorable and a new addition to my decorations f... Zobacz więcej
Best customer service I have ever received Personal note with my purchase Love my latest purchase a LED star to hang in my window maybe a bit closer to December. Tempted to buy 2 more to hang in... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Oscar & Tilly is a small family run business specialising in indulgent and luxurious products for your home and lifestyle. We bring together the finest materials and stunning designs from artisan suppliers. Every item we stock is expertly made to the highest quality, and we hand-pick every supplier we feature on our website. Our vision is based on great quality, skilled craftsmanship and unique products. Treat yourself or someone special.
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Zjednoczone Królestwo
- oscarandtilly.co.uk
4,9
Doskonała
638 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Oscarandtilly
Hello Tracey, I am so sorry you have had to give me a 1 star. The item you ordered was out of stock and was refunded the same day you ordered. To say it did not arrive looks like it has been sent and never recevied it. The item was out of stock due to the offer we had on and it was so busy. I apologised to on email explaining this but you did not respond. The emails go through our shopify system and are not automative emails, I do them personally.
I do hope you come back to the store soon!
What a wonderful product
What a wonderful product. Exceeded my expectations. Thankyou.
1 kwietnia 2026
Odpowiedź od Oscarandtilly
So delighted you were happy with the item you purchased. This makes me happy that you were happy! x
Excellent service and great product
21 marca 2026
Odpowiedź od Oscarandtilly
Thank you so much for your review, I am delighted you were happy with the product and service. Hope to see you back again very soon! x
Wow !
Wow! I was stunned by the customer service that Bernie provided. So personalised and thoughtful, it’s a rare treat these days to encounter a warm and sensible person when making an enquiry. This was a very refreshing no quibble experience, when I had expected a lot of bother. I only had to explain my refund request once, as it was a small technicality, and Bernie resolved the issue wonderfully. Winning aftercare shopping experience. Looking forward to my next visit!
26 marca 2026
Opinia niezależna
Odpowiedź od Oscarandtilly
Wow, what a wonderful review. I means so much to me and my small business. I try so hard to look after my customers as I would want to be treated. Seeing reviews like this makes it all worthwhile.
Hope to see you back again very soon - Bernie x
The best customer service I’ve had in a…
The best customer service I’ve had in a long time! I had some queries regarding the sizing of an item, sent a message and Bernie got back to me straightaway. She could not have been more helpful. It was lovely to have such a warm, personal shopping experience when so much of our lives are online nowadays. Would give more stars if I could
23 marca 2026
Opinia niezależna
Odpowiedź od Oscarandtilly
Thank you, thank you thank you! for this fabulous review, it means the world to me. I will always put myself out and help wherever possible. I do hope to see you back again soon - Bernie x
This company is amazing .
This company is amazing .. their Customer service is second to none.
Albeit the item wasnt quite right for me, Bernie couldn't have been more helpful. Thank you.
I would definitely recommend
25 marca 2026
Opinia niezależna
Odpowiedź od Oscarandtilly
Thank you for saying this, wow Amazing is just fabulous. You don't know how much I appreciate the review - Bernie x
Quick delivery and the item was…
Quick delivery and the item was beautifully packaged. I would recommend purchasing from Oscar’s & Tilly!
27 lutego 2026
Great company to deal with I bought a…
Great company to deal with I bought a lovely scarf as a gift and then couldn’t resist getting another for me. Customer service team really nice and friendly.
6 marca 2026
Reeds
One of the items in one of the boxes was missing. However, it was remedied with a refund for which I am very grateful. Thank you.
27 lutego 2026
Odpowiedź od Oscarandtilly
Hello Mary, Thank you for your review.
I just wanted to say that one item was not missing and 2 diffusers were posted to you but the Reeds were missing from one of the diffuser box, which I had no idea they were (The Flora Lab) and you asked me if I had any spare, and I did not so for that reason I suggested where to purchase these from and refunded you in full for one of the diffusers as an apology. To me that is excellent customer service.
Thank you so much for shopping with my little store it means a lot and so do the reviews which I am so grateful for.
Excellent customer service
26 lutego 2026
I have never had such great customer…
I have never had such great customer service.
IfJohn Lewis could do Oscar and Tilly!
Despite not being able to keep the lovely laptop case I’d ordered through no fault of O&T’s because the supplier had made a mistake on the size details so it didn’t fit my laptop, Berne was immediately apologetic, sent a lovely email and compensation for my purchase. Swift refund once I had returned and even updated me on the position with the supplier. Lovely company, Support local and independent like Oscar & Tilly for personal touch and lovely products.
24 lutego 2026
Lovely company
Lovely company - I recently ordered a mug as a gift came in great packaging and with a personal note to say thank you. I also liked the extra wee touch of a luxury tea bag and coffee bag. That was really unexpected and a nice touch.
17 lutego 2026
A good experience and excellent items
This was my second purchase from here. The items were excellent and the correspondence was quick and friendly.
I will be purchasing again when I need something
4 lutego 2026
I bought some cushions from them and…
I bought some cushions from them and covers and they were absolutely great lovely service great material and the cushions look great very pleased
1 lutego 2026
Delighted to find Egos felt slippers on…
Delighted to find Egos felt slippers on this lovely website. I ordered them and they arrived the next day, carefully and beautifully wrapped. Highly recommend.
12 lutego 2026
Opinia niezależna
Amazing smelling wax melts
Ordered some wax melts, they smell amazing, delivery was fast, everything perfect
10 lutego 2026
Opinia niezależna
Doświadczenie Trustpilot
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