ORION Travel Insurance Recenzje 

I travel in December in Europe i by travel insurance premium 510 dollars this company take 8 months time and denied for no reason I spent in hospital more then 16000 dollars this company is SCAM never buy polici from this scam travel insurance

Terrible insurance through AMA. Still waiting for refund since March due to Covid. Pathetic excesses.

This company has played the game of asking for information that has been provided multiple times. I have waited since April 2020 for a completely legitimate trip interruption due to Covid for $18,000. We had emergency flights home that very clearly fall u see the scope of the insurance. It is Dec 29 and not one dollar has been paid out on my claim. They are scammers and CAA should not be connected to Orion or selling their scam insurance. Orion has made a number of unnecessary hoops to jump through which I have completed and 8 months later they have not reimbursed a single cent of the insurance that I bought from CAA. Do not ever use this insurance company. Orion is a scam.

Stay away from CAA. Orion does NOT reimburse nothing. I have bank statements indicating what I paid and received back from flight cancellation but the agency still kept their profit and Orion declined my reimbursement.
Paid $300 for full coverage for a year for NOTHING.
They are NOT here to help you. They are a business that keeps ALL of your hard earned money.
Imagine if I had a REAL emergency, do you really think they would help? NO!
Going to report them to better business bureau for Orion and CAA.
Never again with those companies.

Purchased travel insurance through CAA in Jan for a trip to Spain. Tour operator cancelled due to COVID 19 travel restrictions put a claim to Orion and was declined. Will be cancelling my CAA membership.

Purchased an annual multi travel insurance package for my husband and I. As a result of covid trips were cancelled and one trip I submitted a claim for $50 only as the tour company kept 10 percent of the deposit. I submitted in May 2020 with all the necessary documents/info. Matter of fact I had to submit again, even travel company submitted information for clarification, now before appeal. If I cannot get back $50 I don't have any faith this company will support or pay if something serious happens on a trip. Got a letter saying 20 percent discount if we purchase another year of travel insurance. Even one star is too high. Poor correspondence as well. CAA should disassociate themselves from this travel insurance company. As a result I have little confidence in CAA products they sell.

I as well purchased Orion premium travel insurance prior to covid and our departure date was in May. Its now September and there still "working" on it. I'm cancelling my AMA membership and I will never ever use any of there services again.

Not ethical.
Purchased insurance from CAA in good faith for a flight in March. My husband was ill and that’s why I bought it. Covid wasn’t an issue here.
I’ve jumped through every hoop. Provided all requested documentation.
I’m a senior. Trip was to see a friend whose husband died. I didn’t want a flight credit. Not going to use it.
Why would I stay with CAA? So disappointed.

I purchased cancellation insurance for an April 2020 cruise however while in Mexico I had emergency surgery in February. On returning home in mid March, my own Doctor advised me not too travel as I was still recovering. I provided Orion with the Doctors letter, the surgery transcript, the cruiselines cancellation as well as Orions own required documents and on March 26th and here we are , September 7th still waiting. I can't believe CAA would sell this company's insurance. It's useless.

Although all documents were supplied, they asked for information from my travel agent. She emailed them right away. Over a month later, they asked my travel agent for the exact same information. They told me they don't have documents and when I pointed out that they were supplied with the original claim and gave them the attachment name, they were surprised. When I originally filed my claim at the end of March, it was a 60 day turn around. It is now 135 days since I filed my claim and they are still playing the insurance company games. DO NOT USE THEM!

This company is not honouring trip cancellation for COVID-19. The company has quoted in the past that they will not be excluding cancellation coverage due to COVID-19 (google the phase "orion covid-19" to find news coverage).

Orion travel insurance is denying my claim for trip cancellation from the COVID-19 travel advisories! This is a class action lawsuit in the making!

Travelled to Mexico in Jan 2020 and needed some medical attention . The contact emergency number indicated on the wallet size card did not work! I then called the 1-800 number and reached customer service in Ontario...I told her my situation and She put me on hold so she could find where I should go to get treatment. She had trouble finding the location where I was, never mind where to go! I was then told to seek my own help and then submit a claim...So unprofessional
I will not be using CAA insurance in the future for travel!

Disappointed in Ontario