Ordering, price and shipping was fair. Despite living outside UK, in Sweden I placed my order at Open Attire, as they have informed that there should not be added any additional fees nor tax to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a pair of shorts that didn’t fit and the customer service I received when exchanging them was 10/10. They couldn’t be more helpful and the process to exchange was very easy.
I ordered the CP jacket via the Love The Sales app which directed me to your company to make the purchase. The item was delivered really quickly but unfortunately just too neat for my 6'4" frame and... Zobacz więcej
Really happy with my purchase from Open Attire.The quality was exactly as described, delivery was quick, and everything was packaged nicely. The item looked even better in person. Smooth ordering proc... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Open Attire UK are a retailer of authentic brand new mens clothing, accessories and shoes. Elliot and Charlie set up Open Attire in 2016 with an aim of allowing everybody to experience genuine designer products at an affordable price. We stock over 2000 different products from new season Stone Island, to past season Moncler, and the best part is, all of it is under retail!
Dane kontaktowe
PO BOX 424, SG13 9NG, Hertford, Zjednoczone Królestwo
- enquiries@openattire.com
- openattire.com
4,9
Doskonała
2 tys. recenzji
Odpowiada na 75% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very good quality fast delivery 5 stars
15 grudnia 2025
Opinia niezależna
Fantastico
Best Store personally Best clothing and pure Quality always and Top Customer Service
22 grudnia 2025
Opinia niezależna
Fantastic customer service
Fantastic customer service. The size I ordered was too small so i got in touch to see if I could exchange for a larger size. The only had one left of the size I needed to they held it back until the received my return. The whole turnaround from when I first ordered to when I received the second item was exactly a week. Will definitely be purchasing from them again in the future.
11 grudnia 2025
Opinia niezależna
As usual another great service from Open Attire!
As usual another great service from Open Attire!
Great quality clothing and realistic price tag with fast delivery and great communication.
Thank you for another quality item of clothing!
8 grudnia 2025
Opinia niezależna
Refund policy does not comply with…
Refund policy does not comply with consumer law. Bought items in good faith during their ‘Black Friday’ event for a holiday. The items did not fit well
so quickly returned. It was not obvious when purchased items that if returned only store credit would be offered. This is actually against consumer law. Email sent requesting a refund not store credit as ones legal right when purchasing items online even if they are in a sale. They replied with an email to say it had been refunded, this was a very misleading email, it was in fact a store credit that had been applied therefore request for refund as per legal right completely disregarded. They very cleverly said refund would be in account within 7-10days. This was taken to mean bank account. When emailed to ask where refund was it was only then that it was realised that a credit had been applied to account. A case has been raised with consumer advice. Please be very careful when purchasing from this company, they may think they are very clever however they cannot take the law in to their own hands and make up the rules. This has been a distressing experience. Please note emails to the company have been polite and professional. Awaiting a response to latest email requesting legal right to refund as per consumer law.
Updated following response from Open Attire on 30/12/25:
When purchased the items it was via a link on Facebook and the returns policy was not clearly or explicitly obvious at all stages of purchase and I cannot recall being strongly informed to read returns policy. As mentioned repeatedly, a policy that does not comply with the law!
I see from other 1 star reviews there are others who have also experienced the same trauma purchasing from this company and yes I do have a right to an opinion especially the 5 times in 5 years where there have been issues including this one.
Regarding the 2 pairs of shorts that were purchased for a holiday costing £370. They were too big, I have the smaller size so knew there was no point getting the smaller size as these do not fit well and I returned them immediately!
I am not needing to purchase any other items worth £370 at this time and do not wish to use this company again due to this situation.
Consumer law protects consumers when purchasing online, Open Attire doesn’t.
I note you think the policy is transparent I also note that you have not acknowledged it is against the law.
I also note you mentioned your policy (which does not comply with law) is mentioned on the returns slip which one needs to fill in to return an item. There was no returns slip in the parcel we had to write a handwritten note!!!!
I notice the offer to discuss further, is there a telephone number? Emails that mention a refund as per consumer law are not being replied to.
Consumer action and our bank are still supporting us.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Open Attire
Dear Chris,
Thank you for taking the time to outline your concerns. We are sorry to hear that you feel distressed by this experience and would like to clarify our position in full.
Our Black Friday event is the only weekend of the entire year during which purchases are subject to a store-credit-only return policy. This policy allows us to reduce prices to the lowest possible level, and to our knowledge, the lowest available anywhere online during that period. It also ensures fair access for all customers by discouraging bulk purchasing with the intention of returning most items, which can otherwise result in popular sizes and styles being unavailable to other customers during the sale.
We would like to be very clear that this policy was not hidden, disguised, or misleading in any way. The Black Friday returns policy was:
- Clearly stated on every individual product page throughout the entire weekend
- Displayed on our Returns Policy page
- Reiterated on the returns form, which must be completed to process any return
We strongly encourage all customers to review this information prior to purchase and again before submitting a return.
Regarding the refund communication, the confirmation email explicitly states in its first line:
“If your purchase was part of our Clearance or Black Friday Sale, the credit refund will go straight into your Open Attire account.”
The refund was therefore processed exactly as outlined in both the policy and the confirmation email. No representation was made that funds would be returned to a bank account, and the wording clearly specifies an account credit, not a monetary refund.
We understand that this may not have been your preferred outcome; however, the policy was in place, clearly communicated, and acknowledged through the completion of the returns process. In circumstances where policies are available at multiple stages of purchase and return, responsibility is shared in ensuring they are reviewed and understood.
We also note that all reviews you have posted on trustpilot are one-star ratings. While we respect your right to share your opinion, we remain confident that our processes were transparent and applied consistently and fairly.
As advised, your store credit remains valid and available for use. Should you wish to discuss this further or require assistance in using your credit, we are happy to help.
EDIT: We have contacted you via email, you have not responded as of yet.
5 stars
Ordered some cargos which came fast and for a great price too. Bought a jumper which didn’t fit and returned it no hassle at all with a quick refund. Will order from open attire again for sure.
15 grudnia 2025
Opinia niezależna
Good communication
Good communication , excellent products, fast delivery , great web site , highly recommend
12 grudnia 2025
Opinia niezależna
Excellent personal customer service
Excellent personal customer service, speedy delivery and exchange sorted efficiently
13 grudnia 2025
Opinia niezależna
Probably the best online retail you’re…
Probably the best online retail you’re gonna get. All clothes are fully authentic and in quality condition. Couldn’t hype this place up enough. Majority of my designer clothes are purchased through Open Attire. 😮💨🙌🏼
13 grudnia 2025
Opinia niezależna
I ordered wrong idem by mistake but…
I ordered wrong idem by mistake but emailed them and their help and customer service was outstanding. Would 100% buy from again and recommend. Couldn’t have done any more for me, so fast at replying and getting it sorted for me
4 grudnia 2025
Opinia niezależna
Open attire best online wardrobe
Jumped online to do a bit of shopping for new year and came across open attire
In 4 days two orders the quality of the jeans are 10/10 and true to size, online shopping is getting difficult a lot of Chinese company’s with shipping of like 10 days , Open attire next day delivery no messing about with the best customer service , open attire my new online wardrobe
10 grudnia 2025
Opinia niezależna
Fantastic company everything from…
Fantastic company everything from communication to after care excellent ordered a tracksuit for my son and delivered in super fast time using Royal Mail would highly recommend keep up the great work
4 grudnia 2025
Opinia niezależna
Excellent to deal with
Excellent to deal with, easy to navigate site and great choice of top quality items
8 grudnia 2025
Opinia niezależna
Outstanding Customer Service
Hands down the best customer service I have ever received , I bought 2 overshirt's in the black Friday sales and I needed to return 1 , but made a query first with Open Attire. Charlie went above and beyond to get me another overshirt that fit. Response time was extremely quick , returns process was easy. Fantastic
1 grudnia 2025
Opinia niezależna
Great communication and delivery…
Great communication and delivery service 👏 great selection of menswear
4 grudnia 2025
Opinia niezależna
Be careful what you buy from this company.Not authorised missoni stockists I have checked direct with missoni. Also the store credit scam they have going is laughable they will actually give refunds
I bought a missoni legacy t shirt and short set and the quality of the product was absolutely terrible could not return it quick enough I had real authenticity concerns about the items I bought from open attire there customer service is nothing short of inept and they are not authorised missoni stockists which raises a major red flag also they have made no attempt to prove to me that the items are real and genuine.
I checked directly with missoni and they are not genuine uk stockists authorised by missoni so they could get there clothes from anywhere who knows 🤔
Also they only offered me store credit but why on earth would I buy anything else from them when I have genuine authenticity concerns about the items they sell and have made no attempt to prove to me otherwise beggars belief it really does stay well clear is my advice choose a genuine uk stockist of designer or brand who will offer a full refund not store credit if any issues arise.
4 grudnia 2025
Opinia niezależna
Odpowiedź od Open Attire
Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with your experience, and we appreciate the opportunity to clarify a few important points.
Firstly, at no stage during your communication with our customer service team did you request proof of authenticity. Authenticity concerns were only raised after store credit had been mentioned as part of our standard returns process for clearance items. Had you expressed these concerns earlier, we would have been more than happy to ease any concerns.
To suggest that Missoni’s diffusion line (Missoni Sport) is of such poor quality that you deem it to be counterfeit is unfounded. Diffusion lines are a lower-priced line of products created by a designer to reach a broader audience. These lines are distinct from the brand's main, high-end collection but maintain the brand's name recognition and overall DNA. They are manufactured on a larger scale, use more accessible materials, which will cause variations between them, and the main-line label.
Regarding store credit, this is offered exclusively for ‘clearance items’, which represent less than 5% of our entire website. All non-clearance products are eligible for a full refund in line with our returns policy, which is clearly outlined at checkout and on our website.
We understand that you contacted Missoni directly; however, it is important to note that authorised-stockist lists won’t usually include independent retailers who source products through verified and legitimate distributors. We take authenticity extremely seriously, and all products are obtained through reputable supply channels. We would gladly have addressed any concerns had they been communicated to us before the return was completed.
We regret that your experience did not meet your expectations, and we remain available to assist you further if you wish to revisit any aspect of your order, or require clarification on our policies.
Elliot
Arrived on time as needed for a Xmas…
Arrived on time as needed for a Xmas present looks good quality
24 listopada 2025
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.