OOHPod Recenzje 

245
•
Wynik TrustScore: 3 na 5

2,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Absolutely disgraceful customer service. Don’t answer emails. Yesterday had a one time password for Amazon, sent over 2 emails heard nothing so had to leave work to drive 64km to get up to office befo... Zobacz więcej

Oceniono na 4 z 5

Website is absolutely useless. Trying to give them feedback. No contact details! Try to use chatbot, useless! Try to send a query, get stuck in doom loop of those stupid images ‘click all the bic... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Oohpod has been a really convenient way to receive my parcels. I like that I can pick them up anytime with just a QR code, and the lockers feel secure. Notifications are usually prompt, and pickup is... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've collected over size boxes from Ooh pod in Finegans rd Jonesborough on a few occasions, I find the staff Maureen and Kelly to be extremely helpful and mannerly On one occasion one of my pa... Zobacz więcej

Informacje dotyczące firmy

  1. Usługi logistyczne
  2. również w kategorii:
  3. Paczkomat
  4. Usługi dla biznesu

Napisane przez firmę

OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

245 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 31% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(245)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy and Practical

Oohpod has been a really convenient way to receive my parcels. I like that I can pick them up anytime with just a QR code, and the lockers feel secure. Notifications are usually prompt, and pickup is quick and easy. I've had a couple of minor delays, but overall, it's made online deliveries much smoother. Definitely handy if you're not home during the day.

28 kwietnia 2025
Logo OOHPod

Odpowiedź od OOHPod

Hi Thiaggo, we're so grateful for your amazing feedback. Knowing you're happy with our service means everything to us!

Oceniono na 5 z 5

Excellence Service

Excellence Service
Absolutely magic
Great for saving time money
Highly recommend

28 kwietnia 2025
Logo OOHPod

Odpowiedź od OOHPod

Hi Valerie, thanks a million for the fantastic 5 stars! We're delighted to know our service made a great impression.

Oceniono na 1 z 5

Disappointing

Impossible to know for sure if the item will be stored in a locker or in a store close to the locker (which is not opened 7/24 - but dont worry, you are being charged anyway - Mistakes happen and I decided not to give up and to give the business a second chance, but I struggled each time to get my items (one time, no code was generated for the locker, another time my items were delivered to the closest shop without notice, resulting in useless trips to their location) - their lockers are opened 24/7 but their support line is not, so dont expect to receive any help if you go to collect OOH - Finally, it is good to know that they increased their prices, so expect to be charged at least 12€ to have one parcel for one week in a locker...

6 maja 2025
Opinia niezależna
Logo OOHPod

Odpowiedź od OOHPod

Dear Sylvain
Thank you for taking the time to leave your feedback. We would like to assure you that OOHPod only charges customers when a locker is opened using their account number. Our pricing hasn’t increased—in fact, we recently introduced discounted bundle packages, which means you can now use our lockers for as little as €2.37 for a 48-hour period.
Charges are applied every 48 hours, and we clearly communicate this in our terms. If you ever feel you’ve been charged in error, please don’t hesitate to contact our customer service team—we’ll be happy to investigate and issue a refund if appropriate.
While our customer service is not available 24/7, our team is here to help six days a week: Monday to Friday from 9am to 7pm and Saturdays from 9am to 3pm.
Please note that OOHPod is not a parcel carrier. We provide the locker network used by various delivery companies. While we can’t control the actions of individual drivers, we can confidently say that our lockers successfully receive thousands of parcels every day without issue.
We appreciate your feedback and are always looking for ways to improve.
Kind regards,
The OOHPod Team

Oceniono na 1 z 5

Parcel stuck in offline locker

Dropped my parcel off in an OOHPOD two weeks ago, UPS could not get the locker to open and I was told to contact OOHPOD and have them open it manually for me. OOHPOD stated I would need to drive to the locker and have them open it by calling when standing outside it. Only then did they inform me that the locker was actually offline and so my parcel was stuck inside. I was told that someone would be out to reboot the locker the next day (Tuesday) and I would be contacted when it was. I had to follow up on Friday and was informed that the locker was still offline, and my parcel has been sitting in the locker for two weeks with no resolution. I am extremely disappointed with the service provided.

28 kwietnia 2025
Opinia niezależna
Logo OOHPod

Odpowiedź od OOHPod

Dear Emma,
We're very sorry to hear about your experience and for any inconvenience caused. Please accept our sincere apologies.
We want to reassure you that it is extremely rare for an OOHPod locker to be out of service. Our team monitors the network closely to ensure availability and reliability, and we take issues like this very seriously.
Thank you for bringing it to our attention—we’re always working to improve and provide the best possible service.

Kind regards,
The OOHPod Team

Oceniono na 5 z 5

Works well.

Works well.

28 kwietnia 2025
Logo OOHPod

Odpowiedź od OOHPod

Thank you so much Patrick for the 5-star review! We're thrilled to hear you had such a positive experience.

Oceniono na 5 z 5

Very reliable and easy

Arrived safely, very cheap to use, reliable service. Thank you!

28 kwietnia 2025
Logo OOHPod

Odpowiedź od OOHPod

Hi Kate, thank you! We truly appreciate your kind words and glowing review—it's feedback like yours that keeps us motivated!

Oceniono na 5 z 5

Easy, convenient, great value!

Always so easy to use - never had a problem and it’s quick, simple and convenient. I highly recommend (esp if you need a UK address for delivery)!

We do PAYG and it’s great value.

27 kwietnia 2025
Logo OOHPod

Odpowiedź od OOHPod

We're thrilled to receive such positive feedback—thank you for taking the time to share your experience

Oceniono na 5 z 5

Great service & so easy to use!

OohPod is genuinely one of the easiest services to use & doesn’t cost anything crazy! I would be lost without it

28 kwietnia 2025
Logo OOHPod

Odpowiedź od OOHPod

Maria, thanks a million for the glowing review! It’s always great to hear that our service is making a difference.

Oceniono na 1 z 5

Barcode doesn't work, can't get anyone on the phone

Received a barcode saying to pick up my parcel at the OOHPOD Centra Buncrana Road, Derry.
Barcode and manual code does not work.
Can't contact anyone other than by email- don't receive email confirmation that received.
Just useless all round.
Spoke to the guy in the Centra- says multiple people have complained about it and they sent an email about it- he said they haven't even opened the email yet.

Edit: noted response from the agent. So they chap in the Centra shop is lying now as well. Thanks that's very helpful.

27 kwietnia 2025
Opinia niezależna
Logo OOHPod

Odpowiedź od OOHPod

Hi Kieran, thank you for taking the time to leave a review. I’ve looked into your case and can confirm that our customer service team responded to your email promptly, explaining that your parcel was not delivered to the OOHPod locker by the carrier—Yodel in this case. As a result, the code they provided wouldn't work at our lockers. You were advised to follow up directly with Yodel, and I hope they were able to assist you further.

We’ve reviewed activity at the locker location and found no unopened emails, other reported issues or concerns, raised by other users or the locker host. It’s a high-traffic site that handles hundreds of parcels each week without incident.

If there’s anything more we can do to support you, please don’t hesitate to get in touch.

Thanks, The OOHPod Team

Oceniono na 5 z 5

Best services ever.

I would like to write the most positive review possible. The OOHPod team has been so helpful and patient with me for over a month. My collection issues, initially expected to last 3 days, extended to over a month and a half. They kept my parcel safe and, even when I could not contact them, they personally contacted me. I really appreciate their help and understanding. Thank you for being such great people.

1 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Outstanding.

Outstanding, all the way. The girls in Jonesborough are very obliging and on top of their game, as always. I cannot recommend this service enough. It has been a real solution for me, particularly with my eBay and other UK purchases.

5 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

OohPods are genius

OohPods are genius. I love being able to collect parcels, usually for free, without feeling guilty about not buying a product in a shop. The locker I used today was broken however once I reported it via oohpod website someone was there and fixed it within a couple of hours. Thank you Maureen, you legend. Fantastic service <3

10 marca 2025
Opinia niezależna
Oceniono na 5 z 5

GREAT

Only issue is that some delivery drivers don't bother to figure out how to put the package in the locker. Other than that, when they do, the service is excellent. During one pick up, the touch screen on the locker didn't work. I emailed Oohpod (on a Saturday) and they replied straight away and had the issue fixed immediately. Put it this way, my apartment complex has a version of this that is free to use but I pay the nominal fee to use Oohpod instead as they are much more reliable.

26 lutego 2025

Doświadczenie Trustpilot

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