onlocationexp.com Recenzje 

469
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great staff and peace of mind for an event that is difficult to get tickets (I didn’t want to buy tickets at resale pages that can’t guarantee me entrance). Plus, extra activities that helped make the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Overall this was a great experience. The experiences and amenities were great. The one hang up was a miscommunication between On Location and local staff that prevented early entry to the park, which... Zobacz więcej

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Oceniono na 1 z 5

Credentials and goodies still haven’t been received. Once we got on site, no one was aware of the onlocation table, we ended up walking to the link where we were told it was closed. Yet you had 2 “k... Zobacz więcej

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Oceniono na 5 z 5

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Zobacz więcej

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Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

469 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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3,6

Wszystkie recenzje

(469)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 111

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Oceniono na 3 z 5

Issues with AC in Tent!

I would have loved to have the air condition work in the hospitality tent since that's why I purchased the fan experience package. It was actually much cooler outside of the tent. It was disappointing to have the AC not work for two days in a row.

30 maja 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Lynn,

Thank you for your feedback. We sincerely apologize that the air conditioning was not working in the hospitality space. Please know that our team is investigating this issue further with the appropriate parties. We hope you enjoyed your time despite this, and we do hope for the opportunity to host you again in the future.

Oceniono na 5 z 5

The only way to watch the WCWS!

The Hospitality offering at the Women's College World Series is just outstanding. The food and beverage offerings are top notch. The staff are courteous and extremely helpful. This is the only way to attend top-tier sporting events.

29 maja 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Thank you so much for the positive feedback! We aim to provide experiences that are both memorable and seamless so we're happy to hear that you enjoyed your time with us. We hope to see you again soon!

Oceniono na 5 z 5

Green Bay and the Draft: Best Match Ever

The experience of being at the Draft and the support provided by the On Location staff. My seats were outstanding and I loved the great gifts each of the three days at my seat from On Location. The Red Carpet, stadium tour and meeting with Packer’s Legends. I can’t image how it could have been better.

24 kwietnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Robert,

Thank you for your positive feedback! We're so happy to hear that you enjoyed your Draft experience with us. We hope to host you again in the future!

Oceniono na 5 z 5

DRAFT MEMORIES OF A LIFETIME IN TITLETOWN!

Your team helped bring the experience alive for my daughter and myself. The people working helped us become part of the DRAFT! All questions and requests were handled in a quick and effiecient manner. Thanks for helping make the DRAFT a lifetime memory.

26 kwietnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Terry,

Thank you for the kind review! We're thrilled to hear that our team helped create a memorable experience for you and your daughter. We hope to see you again soon!

Oceniono na 5 z 5

Communication was great

Communication was great. Hospitality as amazing.

24 kwietnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Thank you, Jason! We hope to host you again soon.

Oceniono na 3 z 5

PGA tournament

The price for the 15 green Michelob Ultra venue tickets were a complete rip-off! For $700 a ticket my wife and I were expecting nice seats with AC and good food. There weren't even any overhead fans.
The location was good but we could have had the view with general admission tickets. The hamburgers and hot dogs were 100 yards away from the seats!

16 maja 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Lance,

Thank you for sharing your feedback. We're sincerely sorry to hear of any disappointment you may have felt with your experience. We'll be sure to pass your feedback along to our operations team for future consideration and appreciate you taking the time to share this with us.

Oceniono na 1 z 5

I would give it 0 stars if possible… I…

I would give it 0 stars if possible… I ordered a wwe priority pass via on location and they branded it as meeting wwe superstar Sheamus.

I placed a deposit down of $250 in March and I have absolutely 0 contact not 1 email from on location or any reps until the packages were released.

There was 4 packages $600 $800 $1,200 and $1,625

What on location failed to mention was out of the 4 packages only 2 would give you access to meeting the wrestler that was branded.

As I was looking for the best possible once off experience I had a look at the most expensive package but as I seen I couldn’t offered it I looked at some of the cheaper seats for that package. Please keep in mind that I got into the ticket section via the champion package so I was under the assumption all tickets I could access was apart of that package which I only found out after the fact was not the case.

As I was planning on going to the event on my own I was looking at the seat map without realising many of the “cheaper seats” could only be bought with 2 or more tickets. As the package I was looking for cost $1,625 I wasn’t shocked to see a price of $1,600 pop up on my screen after purchasing.

Only when I got my confirmation email I noticed that I was locked into buying 2 tickets instead of 1 and that I would not even be in the right package I was looking to buy even thought I unknowingly spent the correct amount of money on.

After finding this out I was planning on selling my spare ticket as there was no need for me to have 2 tickets until I see on the on location website that swaps, exchanges and resale are strictly forbidden.

I have sent 10 emails to on location explaining my situation and still have not heard a word from them yet (albeit within the 48 hour window so I am giving them the benefit of the doubt here)

Their lack of communication and lack of transparency is scary and I would not be surprised if they ignore me completely until the event is over

The only two positives I can take from my experience is the fact I am in the building for the show I like (albeit with no perks that I paid for) and the fact I know not to use on location again I strongly advise avoiding this company.

14 maja 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi there,

Thank you for your feedback. We apologize for any frustration regarding the WWE priority pass process, or lack of clarification on our package inclusions. We hope by now you have heard back from our Guest Services team with a resolution on this matter, however if you are still waiting a reply, please feel free to contact us again so that we can resolve this with you as soon as possible.

Oceniono na 1 z 5

UFC Tickets

We ordered VIP tickets for the upcoming UFC event in Atlanta. We made our purchase with one of the On Location representatives after being told by him that there were only a few tickets left and that if we wanted them we should move fast. Then just hours later, they open up a whole new section of tickets closer to the octagon. We immediately reached back out to our rep because had these tickets been available when we were trying to purchase ours we would have gotten them instead of the ones we did. He stated we could not upgrade to these seats and if we wanted to move we would have to move up to the next VIP Tier, and let me say this next tier is a $3,000 dollar price bump. I can’t fathom how they can open up additional seating (better seating too) and not allow someone that has already purchased VIP tickets through them the chance to get them. I thought I was getting the best seat I could only to find out just hours later I am not.

5 maja 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Max,

We appreciate you sharing this feedback with us. We can understand how disappointing it may be to see alternative tickets available after making a purchase. Often times, our ticket inventory is tied directly to a certain level hospitality package. That being said, we're sorry to hear we were unable to upgrade the tickets for you in this instance. Please know that we strive to provide our customers with the best possible experience and we will absolutely share this feedback with the appropriate parties for review.

Oceniono na 1 z 5

It it feels schemy

I wanted tickets to WWE clash in paris and monday night raw the second WWE anounced it, on their website they had the option to register to a pre sale but it had a 250 dolar deposit, i paid the deposit.
A few months later i got contacted by Onlocation about buying tickets, although staff was super nice, their prices was HIGH but not wanting to lose my 250 dolar deposit i opted for a 950 dollar ticket ( 700 when deposit is subtracted)

Watch my dismay when i looked at ticketmaster, there i could get tickets to BOTH clash in paris AND RAW and have seats WAY closer to the ring for about the same price

Now i get that you get a few perks with on location that you don't with ticketmaster, and paying extra for that does make sence, but charging five times the price for a ticket just because it includes a goodie bag and a lanyard is absolutely insane. If it wasn't because these tickets are non refundable i would have done it.

Now some of the the accommodations they offer are legitimately cool, and i understand those being more expensive.

But for people like me who just wanted tickets to a cool show, i feel like WWE wasn't transparent enough when they announced the show that the presale tickets are magnatudes more expensive than if you just wait for ticketmastet to open their sale.

And Of course ticketmaster only sells a bundle to clash and raw not individually, so i can eithet cut my trip short, and only attend clash, or buy an extra ticket to a show i don't need

25 kwietnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Martin,

Thank you for sharing your feedback regarding our package pricing. At On Location, we provide packages for WWE events that include more than just tickets. We do not offer ticket-only options, and we’re sorry if that wasn’t made clearer during your deposit booking process. We strive to provide clear and accurate information to our guests and will certainly take your comments into consideration as we plan future events.

We understand your decision to purchase was driven by a desire to secure access and avoid forfeiting your deposit. We hope the added benefits included in your package reflect the value of your investment, and we’re looking forward to hosting you for a memorable experience.

Oceniono na 5 z 5

Fantastic service from these guys

Fantastic service from these guys . Carla and her team went above and beyond helping with my travel and event booking and I am travelling from the UK. Do not hesitate to trust their expertise and customer focused approach. A thousand Thank Yous

27 marca 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hello Chris,

We are so happy to hear about your positive experience! We strive to make every customer's journey as seamless and enjoyable as possible, and it's heartwarming to hear that we achieved that for you. Thank you for your kind words and for choosing us for your travel and event booking needs.

Oceniono na 1 z 5

Ticket that never arrived

I booked a ticket with Hospitality package for an Olympic event last summer. It was an expensive package, over 400 euros. The ticket was supposed to appear on the Paris Olympic app I had duly downloaded. It never did. Despite many emails and telephone calls, and the goodwill of the assistants I spoke to each time saying they were "escalating" my query, I never received the ticket. In desperation and for fear of missing the event, I booked an ordinary ticket (no hospitality, so "only" about 150 euros). This time the (cheaper) ticket reached my app straightaway, and I got the QR code shortly before the event, so was able to attend it. Since then I have contacted Onlocation about the missing hospitality package and waste of a large sum of money. I was promised a reply which never came, until I chased them up a few days ago. Onlocation basically refuses to refund me, arguing that they had sent me the ticket on a specific date and time. I do not doubt that they did, but I never received the ticket. They have no way of dealing with this kind of malfunction in their booking system, and it can cost you dearly. I could never trust Onlocation in future with this type of booking.

30 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

It was an amazing experience to be at…

It was an amazing experience to be at the Super Bowl live!!!! and also the pre game party was GREAT!! good food, good drinks, good music, great atmosphere... we loved it to be there! the superdome stadium is AMAZING!!!

9 lutego 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Deborah,

Wow, thank you for the kind review! We are so glad to hear you enjoyed every aspect of your experience with us and we hope for the opportunity to host you again soon!

Oceniono na 5 z 5

Super Bowl LIX

Super Bowl LIX in New Orleans with On Location was unforgettable. My point of contact with On Location was Ian. He helped us get set up with our tickets and experience over six months before the big game. It ended up being an unforgettable experience with a three hour pregame party which was super fun. Drew Brees made an unexpected appearance which was awesome for my friend and I, as we are locals and huge Saints fans. Buying the experience early was well worth it, as our pregame event (Club 67 Premiere) allowed as access to an exclusive area within the pregame event. Our seats were also fantastic, and it felt like we were right on the field. Thanks to On Location and Ian for an unforgettable day and memory!

9 lutego 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Barrett,

We are thrilled to hear that your Super Bowl LIX experience with On Location was unforgettable! It sounds like you had an amazing time, from the pregame party to the game itself. We are so glad that you enjoyed the Club 67 Premiere experience and that your seats were fantastic. We appreciate your kind words about Ian, and we are proud of his dedication to providing exceptional customer service. We strive to create unforgettable experiences for our guests, and your review is a testament to our commitment to excellence. Thank you for sharing your positive experience with us.

Oceniono na 5 z 5

Easy process, lasting memories

The ease of making payments on the package we purchased, selecting seats for the game, the food and entertainment at the tailgate was top tier. We initially weren't going to go to Superbowl 59, but after the great experience in New Orleans we changed our minds.

9 lutego 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Joseph,

Thank you for the kind review! We're so glad to hear you enjoyed your experience with us and we look forward to hosting you again in the future!

Oceniono na 5 z 5

All perfect

the whole experience with OnLocation has been fantastic. from the pre-event service, payment facilities to the day of the event with everything done perfectly.

9 lutego 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Bauer,

Thank you so much for the kind review! We're thrilled to hear you enjoyed your experience with us and hope to host you again soon!

Oceniono na 5 z 5

Immersive awesome experience during…

Immersive awesome experience during the entire trip to SuperBowl LIX in New Orleans hosted by OnLocation! All the t's and i's were crossed so that 3 complete days of NOLA fun were amazing! All the anticipation for thoroughly enjoying this NFL weekend was readily presented and my trip was amazing!!

8 lutego 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Carolyn,

Thank you so much for your feedback! It sounds like you had a fantastic time. We're glad you enjoyed all the details we put into creating a memorable experience for our guests. We strive to make every trip special, and we're so happy to hear your trip was amazing!

Oceniono na 5 z 5

The on location staff is amazing

The on location staff is amazing. For the NFL draft in Detroit they did everything first class. It was worth the money! I am doing my second on location every (NCAA finals) next month and I can’t wait, James. (Real person not a bot)

27 kwietnia 2024
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Odpowiedź od onlocationexp.com

Hello James,

Thank you for your kind words! We're thrilled to hear you had such a fantastic experience at the NFL draft and look forward to hosting you again at the NCAA finals next month!

Oceniono na 5 z 5

Exceptional service

Exceptional service provided by the young man I explained my issue to and he solved it quickly with kindness and a thorough explanation. Top-notch experience! Your team just continue to provide excellent service. Thanks

5 września 2024
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Odpowiedź od onlocationexp.com

Hi James,

We're so glad to hear about your positive experience! It's wonderful to know that our team member was able to provide you with the support and resolution you needed. We strive to offer exceptional service, and your feedback is truly appreciated.

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