onlocationexp.com Recenzje 

469
Wynik TrustScore: 3.5 na 5

3,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great staff and peace of mind for an event that is difficult to get tickets (I didn’t want to buy tickets at resale pages that can’t guarantee me entrance). Plus, extra activities that helped make the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Overall this was a great experience. The experiences and amenities were great. The one hang up was a miscommunication between On Location and local staff that prevented early entry to the park, which... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Credentials and goodies still haven’t been received. Once we got on site, no one was aware of the onlocation table, we ended up walking to the link where we were told it was closed. Yet you had 2 “k... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

469 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(469)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 111

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Arrival time support

We knew we were arriving only early evening at accommodation location and were under impression that someone would be there to assist with any issues we may have. There was no-one

30 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hello Adrian,

Thank you for sharing your feedback here! We always send out a pre-event email with details regarding arrival, timing and location which would have advised where to meet with our staff. We apologize if perhaps you did not see these details prior to arrival and hope you had a great time at the event!

Oceniono na 5 z 5

Our Wimbledon Experience

We had never done a group travel experience to a major tennis event. We had always wanted to go to Wimbledon but didn't want to deal with all the details and some friends told us about the Furgal company and said they were doing the Wimbledon package. So we checked and decided to sign up. It was the best organized and executed experience that we could have imagined or hoped for.

8 września 2024
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Jack,

Thank you for the positive feedback! We're so happy to hear that you enjoyed your experience with us and we hope to host you again soon.

Oceniono na 5 z 5

Had the best experience at the US…

Had the best experience at the US tennis open (round of 16).

The staff were all professional and bent over backwards to help.

Would highly recommend to anyone.

31 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Bronwyn,

Thank you for taking the time to share your experience with us! We're so happy to hear you had a great time at the event and with our staff.

Oceniono na 5 z 5

Fantastic Journey

Staff was plentiful, friendly, helpful, & knowledgeable. We wanted a 'turn key' journey for our first international trip and that is exactly what On Location supplied from beginning to end!

17 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Jackie,

We are so happy to hear you had a great time with us! We hope you will join us again for another event soon.

Oceniono na 5 z 5

I thought "On Location" was a strange…

I thought "On Location" was a strange name for a travel company, until they hosted our ten days. From our arrival to departure they were well organized and exceptional people on the ground with you = On Location!!

26 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Charlie,

We're glad you enjoyed your experience! We love to hear that our team's efforts made your ten-day trip exceptional. Thank you for the positive feedback.

Oceniono na 5 z 5

Great Experience

Easy to book and friendly people before and during the trip.

17 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

We're happy to hear that booking was easy and our team was friendly! Thank you for your positive feedback.

Oceniono na 2 z 5

It was not very well organized

It was not very well organized. Bob that was with us on the bus did a nice job. Some of their help in Dublin were very rude and not helpful. One of our hotels in Dublin required a taxi just st to get us close to a bus stop

23 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Mark,

Thank you for providing your feedback here. We will pass this on to the appropriate parties as we always use our guests comments when planning and bettering our operations.

Oceniono na 1 z 5

On Location is terrible at…

On Location is terrible at communication. They also like to leave folks high and dry with help in travel rescheduling. Not acceptable for a company that had one job and is horrible at it. I have a ton of emails that say "be on the lookout for emails with details" but no details ever came or would come so late we already had to figure it out on our own.

21 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Thank you for sharing your feedback with us. We sincerely apologize for any travel disruptions you may have encountered. While our team worked diligently to communicate updates as swiftly as possible, we regret that you were affected. Please know that your comments will be shared with the appropriate teams for further review and consideration.

Oceniono na 5 z 5

2025 Labor Day Trip to US Open through Steve Furgal

The trip we had through Steve Furgal's US Open 2025 package was a delight. We didn't have to worry about tickets, transportation, hotels or meals for the four days we spent at the Open. They made it easy to add a day to the trip so we could see a Mets game too. Everything was first class, well organized and happened smoothly. We are looking forward to our next fun adventure with Furgal's tours.

29 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hello Dean,

We're happy to hear that you enjoyed your US Open 2025 package. Thank you for your positive feedback, and we look forward to you joining us again soon!

Oceniono na 1 z 5

Overall, would not use this tour operator

Because I cannot leave zero stars, I have to leave 1.

The online web experience to actually get signed up for our trip was a disaster, but we were not sure of our tour excursions till we actually arrived in Ireland. We had been signed up for a year.

18 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Sue,

We're very sorry to hear of any disappointment you had with the pre-event booking process for excursions. We emailed all guests when these were made available as well as included folks selections in the itineraries. Our Guest Services team is also always happy to help clarify any confusion! We will pass this feedback along though and we hope you had a great time once in Ireland.

Oceniono na 5 z 5

Great customer service

Great customer service. Friendly people. Sets up a nice experience at the event.

15 marca 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Thank you, Kevin! We hope to host you again soon.

Oceniono na 1 z 5

When challenges arrive

When challenges arrive, representatives should be available to talk to. No emails, which it what on location required.

18 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi there,

We are very sorry to hear if you were unable to reach us. Our Guest Services team is available Mon - Fri 9am -7pm ET as well as Sat-Sun 10am - 5pm ET via email at guestservices@onlocationexp.com and phone at 800.591.9198.

Oceniono na 5 z 5

Very impressed with our Ireland Experience with O n Location.

Very impressed with the level of organization that went into the planning and execution of our trip. Nice having a dedicated rep (Grace Cull) to answer our questions along the way. Thought we received good value for the trip in terms of the experiences we had: tours to Galway and Killarney, ISU-K State FB game and the Guiness Experience. Very helpful to have an online app to keep us informed of our schedule and events for each day. Transportation to all events was on-time. Tour guides were great. Feel like we got to see a lot of Ireland. Would recommend your company to everyone!

19 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hello Jeff,

Thank you for taking the time to provide us with your wonderful feedback! We're so happy to hear you had a great experience with us in Ireland and that you found the app helpful. We hope you'll join us again!

Oceniono na 5 z 5

Steve Frugal International Tennis Tours

Steve Frugal and his staff hands on service regarding each tour is unmatched!!! If you’re looking to travel the world and enjoy some amazing tennis tours, please consider Steve Frugal international Tennis Tours. This organization has thought of everything to make your experience enjoyable. They are extremely organized with all the details regarding your experience and tennis tour. Steve Frugal International Tennis Tours are the only way to travel to the tours!!!! #USOpen2025

1 września 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

HI Cheryl! Thank you so much for your kind words!

Oceniono na 5 z 5

Fantastic Madrid Open

My daughter and I had the most memorable experience in Madrid at the Mutua with the Furgals and other like minded guests. We enjoyed the Ritz, the tournament cars as our rides, great seats, amazing hospitality suites, tours at the Open and around Madrid and the Real Madrid soccer/futbol game. Highly recommended!

14 września 2024
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hello Dayna! We are so happy to hear you and your daughter had a great time with us. We hope you'll join us again soon!

Oceniono na 5 z 5

Steve Furgal Tennis Experiences caters…

Steve Furgal Tennis Experiences caters to every need that a traveler would want. No matter how big or how big a detail may be everything is anticipated and planned. We had to worry about nothing from the time we expressed our interest to the conclusion of our trip experience. We were, and continue to be, totally impressed. We can’t wait for the next opportunity.

13 stycznia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hello Dennis! We're so glad you had a great time with us! Thank you for sharing this feedback, we can't wait to see you again soon!

Oceniono na 5 z 5

The staff went above and beyond

The staff went above and beyond, making sure everyone was accounted for, and all questions were answered. Also the information that was relayed to us prior to, and when we arrived at the hotel regarding the Tennis package with all of the information needed while attending the U.S. Open was very helpful.

25 sierpnia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Leigh,

Thank you for your positive feedback! We're happy to hear the pre-event communication was helpful and that our team made your experience a great one.

Doświadczenie Trustpilot

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