Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Bought 6V power lead, said to fit Sony XDR-S55DAB radio. Delivery good. But plug, although, yellow tipped, was a bigger diameter than would fit Radio. Contacted "online spares2, money refunded immedia... Zobacz więcej

Oceniono na 1 z 5

Ordered a Lawn mower blade and paid over a month ago, but I have not received it. I have phoned and left messages, and sent an email. With no reply, this company cannot be trusted!

Oceniono na 1 z 5

Unfortunately the power adapter for my specified appliance didn’t fit despite the website saying it was for my model. No confirmation email sent when I ordered. Contact button on the website doesn’t w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My old Dad had an earlier generation Digital Radio - totally in mint condition but no adapter/plug unfortunately. After a bit of digging ( Amazon/EBay etc) I came across Online Spares Direct. I se... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z używanymi częściami zamiennymi i komponentami

Napisane przez firmę

Welcome to OnlineSPARESDirect.com, We are a UK based Spare Parts supplier specialisng in power adapters and TV accessories. We have long-standing relationships with all of our suppliers this has allowed us to develop our brand Good Lead. GOOD LEAD® is a registered trademark and stands for Quality, Durability & Accountability. OnlineSparesDirect.com is our shop front.


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

505 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,4

Wszystkie recenzje

(505)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 20

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

HDD Recorder Zapper

Item received had different part no to that ordered and invoiced but it is perfectly satisfactory. Postage was by 48 hour Royal Mail but took 5 days to arrive. Assume not suppliers fault.

15 listopada 2022
Oceniono na 5 z 5

replacement remote

I needed a replacement remote for a Samsung TV. Searched the model number, found a match, was a competitive price (possibly the lowest I could find), very fast order processing and delivery, all was as advertised on the website, and the remote works just like the original. Excellent company, definitely recommend

21 sierpnia 2022
Oceniono na 5 z 5

All good 👍

All good 👍 ( unfortunately item purchased didn't resolve my issue, but was able to return for a refund.) Happy to recommend....

7 lipca 2022
Oceniono na 1 z 5

SERIOUS CUSTOMER CARE SHORTCOMINGS WHEN THINGS GO WRONG (3)!

Only 2 charachters left in my previous review of the same heading but review, (2), so I am writing a further review, (3), here: Please see my previous 2 reviews under the same heading. You will see this company responded to what I said in version, (2), about 4.5 months after posting it, after earlier trying unsuccessfully to get that & my original review, (1), removed by Trustpilot on the grounds of harmful or illegal content, but both were allowed to remain as neither version was or is in breach of their guidelines, as also this 1. I think obviously & understandably such a very belated response cannot be regarded as anything like a genuine attempt by this firm to further improve matters, especially as nothing at all has been changed by them concerning my situation with them since my previous reviews were posted; having checked buying & messages are still blocked even though I have done absalutely nothing wrong as a customer, & I do not regard the 1 positive change of inviting a phone call from me so belatedly to discuss my issues with them with nothing at all otherwise changed on their part concerning my situation with them to be a genuinely helpful attempt to try to improve matters, but apparently to try to counter a perceived commercial disadvantage on their part concerning my reasoned honest & truthful reviews remaining publicly visible! They also said in their reply they have taken on board what I said in my reviews but unfortunately there does not seem to be any visible sign of that especially with them continuing to apparently vindictively block me as above which I remarked on to them before as I had & have to date definitely done nothing wrong as their customer! My experience of this firm in a nutshell has been 1 of personally serious adverse & painful consequences when & if things go wrong as they did for me; if they do not go wrong, & it seems from reviews here that for the great majority of customers they do not, you apparently will not expect to encounter the sort of serious & painful problems I had with them! As you will see from my reviews though, when things have gone wrong there have been severe, adverse & painful consequences as my own personal experience was that they apparently were not at all able to relate to & satisfactorily resolve the serious difficulties I encountered in my dealings with them; I found myself completely on my own with this & my problems with them were only resolved through my own personal efforts & eventual eBay intervention, with unfortunately no satisfactory understanding, empathy or resolutions to my problems with them whatsoever forthcoming on their part! (Update today, 16/06/22 in consequence of this firm's reply to me of this date: Yes, please check my reviews out as well as you can as they have asked potential customers to do. That is the reason I have taken a great deal of time & trouble writing my reviews on Trustpilot as I have regarded it as very important that my reviews are seen to be open, honest, reliable & as balanced & fair minded as possible. This firm also sent me an abusive & untrue sms to one of my 2 phone numbers today from their phone number 07984 375840 which they previously contacted me on part way through the duration of my problems with them, reading: (Hello Mr. Collins Is there a reason for your constant negative reviews on Trustpilot? Are you a troll?)! I THINK I AM GOING TO HAVE TO COMPLAIN TO eBAY & TRUSTPILOT IF THEIR ABUSE & FALSELY TRYING TO DISCREDIT MY INTEGRITY DOES NOT IMMEDIATELY & FULLY CEASE, & they should not have been contacting me via my personal phone number obtained from eBay's records as as they had no legitimate reason to! You will see from their reply today they still do not see or understand to this day the original reason behind me having a problem with them if you read my reviews! I have only written a 3rd review here concerning my experience with them because of only 2 charachters left to reply, & they themselves reopened the situation concerning my experience with them in further responding to this situation I had otherwise regarded as being closed about 5 months ago! As this firm has raised the subject of my Trustpilot reviews here & also sent me an abusive sms, Trustpilot wrote to me along the way concerning my reviews saying people seem to find my reviews useful, with a large number of reads & useful now recorded. I hope this firm that obviously does not even understand what trolling is will now leave my reviews completely alone without further reply as this 1 that does not stand up to objective scrutiny OR I WILL MAKE FULLY JUSTIFIED COMPLAINTS! + (Update 21/06/22: Abusive & untrue sms from seller, above, reported to eBay who told me they are taking action. Also told eBay & others firm making me very ill as 1st time in almost 71 years anyone has ever attacked my integrity!)

15 czerwca 2022
Opinia niezależna
Logo OnlineSPARESDirect.com

Odpowiedź od OnlineSPARESDirect.com

Dear Mr. Collins.

Upon reading your other 24 and counting Negative trust pilot reviews for other businesses and charitable organisations i.e. the SAMARITANS we have taken the decision not to conduct business with you again, for fear of further negative feedback.

We have tried to resolve this issue with you. To date we have

1) Apologised profusely for sending you a safe workable substitute product. At the time we were out of stock of the exact product you ordered and we did not want to let our customer down so we sent a substitute product. We should have contacted you to ask if it was ok to send you a 12 Volt 6 Amp (12Volts x 6Amps = 72 Watt PCB) as opposed to what you ordered 12 Volt 5 Amp (12Volts x 5Amps = 60 Watt PCB). But as we know it is perfectly safe to use an adapter with more amperage than a device requires we did not stop to think there would be an issue. In hindsight we should have contacted you.

2) We have refunded your order in full.

3) We have sent you an additional 2 x 12 Volt 5 Amp power supplies that you originally ordered on top of the refund.

4) We have sent you a typed and personally signed letter apologising for the mistake.

We can really do no more.

At OnlineSPARESDirect.com if we make a mistake (Which we clearly do) we will always take ownership of the mistake and hold our hands up. Our feedback rating on all sales platforms is in the top 1% of all. Should any of our customers wish to contact us our Freephone number is 0800 43 372 60 and our email address is help@onlinesparesdirect.com.

To our potential customers reading this, please read Mr. Collins other reviews for businesses and charitable organisations before making a decision on our conduct. We feel Mr Collins 3 and soon to be 4,5,6,7,8…. Negative reviews he has left us is the very definition of Trolling.

We are here to help, we want to help, please allow us the opportunity to do so. 0800 433 7260.

Doświadczenie Trustpilot

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