Really poor communications (nobody answers their phone) To their credit I did receive next day responses to my delivery queries/emails 3.5 weeks delivery was not ideal
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super quality lenses and fast delivery Super quality lenses as per usual and quick delivery. My go-to optician. The staff was very helpful and competent and they are also much more cheaper than othe... Zobacz więcej
These people really do not know what they are doing. Customer service is appalling and I have not even ordered yet. Thank goodness I did not follow though with an online order before speaking to a h... Zobacz więcej
Brilliant glasses at a great price. Online ordering was easy and there are lots of really useful guides and information on the website. What was really useful is they provide examples of what differen... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth. 30 day Refunds - 100% money back guarantee. 12 months frame and lens warranty. Free postage on orders over £64.95. Savings of up to 80% rrp on the high St. All of our frames are C.E marked. Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available. 100% safe and secure payment process using Sage pay or Pay Pal. We do not sell, share, or pass on any of our customers personal details to any third parties.
Dane kontaktowe
Business First, BB1 2QY, Blackburn, Zjednoczone Królestwo
- 0800 690 6220
- sales@onlineopticiansuk.com
- onlineopticiansuk.com
3,5
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 25% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
1st class
Very well organised and easy to use, will definitely be using their service again
19 grudnia 2025
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
The service i received was totally…
The service i received was totally fine, one of the issues with subscribing to an online business for the first time, is to pick through the widely variable reviews and try to form a balanced opinion, I must say some now seem down right malicious, as my experience was exemplary, I was kept informed throughout, and the service was very quick.
17 grudnia 2025
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
This is the Great Service.second pair of varifocals I…
This is the second pair of varifocals I have ordered from OOUK.
Very happy with the fast service and communication from start to finish.
Would definitely recommend and will be using again for my next prescription.
Thank you.
18 grudnia 2025
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
I made a mistake on the lens details i…
I made a mistake on the lens details i think it would be better to forward the prescription.
The manufacture time was a little longer than I'd thought it would be.
But all said thank you for the service
18 grudnia 2025
Opinia niezależna
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
Easy to strt process and they were…
Easy to strt process and they were completed very quick. I have used them before and will again
12 grudnia 2025
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
I have heard a lot of bad reviews .
I have heard a lot of bad reviews about this company and was little worried when I decided to use them. My prescription is a complex one and they came through. Until my glasses came apart during cleaning them. They declared I must of broken them. This isn't the first pair of Flexi glasses I have ever had. My last pair I had for six years until I lost them. I haven't even had these a week. The pair of flexit glasses I had for 6 years before I lost them.its clearly a manufacturing issue. Which if they had chose that route rather than accusing me of breaking them the review would be very different.
11 grudnia 2025
Odpowiedź od Online Opticians UK
Hi Dan,
We have sold over 5000 of these frames over the years and they are all QC checked & passed by the manufacturers. Then we open & take the frame apart with screwdrivers, bend it with pliers multiple times during its normal glazing, then QC check it again all before it was sent to you. But you claim they then, simply 'fell apart in your hands during cleaning them'.....
We have had a half a dozen of these broken over the years and its always when the customers tries bending them like the video shows and overdoes it and snaps them....which I'm 110% confident thats what you did. Had you owned it, we'd have replaced it at cost as we have with all the others who snap them accidentally but we won't be accused of nonsense claims of faulty goods.
Anyone reading this, here are the Flexit glasses that Dan claims 'came apart during cleaning them'.....make your own mind up how they 'came apart'...click the link and watch the video...
https://www.youtube.com/watch?v=K-OLNGu_cDY
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
Safety Glasses
There were lots options available to select from and pretty straightforward to order. I made a couple of errors with the specific lens details and was contacted quickly to supply more details. The manufacture time was a little longer than I'd thought (about two weeks) but I'm thrilled now I have my safety glasses.
8 grudnia 2025
Odpowiedź od Online Opticians UK
Thank you for your review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
I've been reglazing my frames here for…
I've been reglazing my frames here for nearly five years. They have never let me down. Also they reply to emails quickly if they're is a delay.
3 grudnia 2025
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback and your repeat business, regards, OOUK
I wish I had read the reviews before ordering
I wish I had read the reviews before I ordered. The worst customer service I've come across. I emailed and left voicemails on their answer phone numerous times to chase up the order. There was virtually no communication or update at any point, just one brief email to say they would look into it. I had to open a PayPal case nearly 3 weeks later and only then did they send a rude email telling me that my lenses would take 3 weeks due to being special. I had no idea this would be the case. It was just a normal reading prescription. They then told me I had wasted their time as PayPal refunded me and that my lenses were just about to be posted. I suggested I pay again if that was true but they never replied.
If anyone is considering ordering, make sure you pay through a method that gives you strong buyer protection because you may well need it. I would never use this company again. Incredibly rude and unreliable. This is not how you run a business. If they had just been bothered to reply to my emails, I'd have been happy to wait longer!
8 grudnia 2025
Opinia niezależna
Odpowiedź od Online Opticians UK
Hi Ems C,
As we explained to you many times in emails, the delivery advice on the website is guidance as all glasses are bespoke & we cannot predict what customers will order or their prescriptions & because you added additional lens options, they are not just 'normal reading glasses' and the lenses have to be ordered in and specially made and therefore take longer to make.
Below is the 1st email we sent to you which is certainly not rude.
Hi Em,
Thin lens glasses are a 2/3 week delivery as is explained on the product page -
https://www.onlineopticiansuk.com//prescription-glasses-c11/ray-ban-rx4340v-wayfarer-ease-p1542/s6801
Delivery:
We will dispatch your glasses within 3-5 working days, complex prescriptions or lens requirements may take up to 14 working days for delivery.
I will speak to the lab and request an accurate delivery date.
All as expected
The ordering process is clear. It helps if you understand your prescription and know what you need and want. The glasses I received were exactly what I wanted. Service was a bit slow, but I caused some of that by mistyping a detail - which the sales person queried clearly and properly.
4 grudnia 2025
Odpowiedź od Online Opticians UK
Hi Peter, thank you for taking the time to write your review, we apologise for the slight delay on the delivery but we are pleased the glasses are as you expected, kind regards, Online Opticians UK
fantastic lenzes
2 grudnia 2025
Odpowiedź od Online Opticians UK
Hi Mark, thank you for taking the time to write your review. We are pleased you appreciate the quality of the lenses. We only use quality lenses from the leading manufacturers of Hoya, Essilor or Zeiss and the quality is the best you can buy, kind regards, Online Opticians UK
Very pleased with the product
Very pleased with the product. However I was frustrated that I could not speak to anyone on progress of my order. Response by email was good though.
26 listopada 2025
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
Sports glasses for football
Ordered some sports glasses for my son for football, 5 days after ordering, got an email asking if I could send a copy of prescription so they could check?, everything was fine, after another week and half of not hearing anything, I emailed them for an update, they replied they had to reorder the lens as they had damaged them putting them in, received them yesterday eventually,all good, but it's took 5 weeks from 1st ordering them, maybe not the best if your in a rush.
28 listopada 2025
Odpowiedź od Online Opticians UK
Hi Glynn,
Thank you for ther review. In response to the delay, the prescription in the sportsglasses are high and less than 5% of the population have such high powers and therefore to glaze them into a wrap sports frame is challenging and at the limits of what is possible when glazing, most companies wouldn't even offer such an order. They had to be made more than once but I can assure you, you will find it difficult to find another company to do what we did, and at the price you paid, but we appreciate your review, kind regards, OOUK
Excellent service
Excellent service. Lenses are perfect and the process was so quick and efficient. Would definitely recommend Online Opticians UK and im now about to send them a second pair to replace the scratched lenses in those glasses. Thanks for a first class service.
24 listopada 2025
Opinia niezależna
Odpowiedź od Online Opticians UK
Hi Suzanne, thank you for the kind review, it's nice to hear so many compliments on service, quality & speed, thank you very much,
Kind regards
Online Opticians UK
I ordered a pair of glasses in…
I ordered a pair of glasses in September only to be told after a month that my order went into the Company's spam folder. I then cancelled the order and after another month have still not received a refund for the glasses I ordered. Do not use this company as on Companies House their accounts are overdue and this company will probably go bust. Be warned.
25 listopada 2025
Opinia niezależna
Odpowiedź od Online Opticians UK
Hi,
I can confirm the refund was completed some weeks ago, if you wish to update your review to reflect that we would be grateful,
Kind regards
Online Opticians UK
Odpowiedź od Online Opticians UK
Thank you for your review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
great service and price
19 listopada 2025
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
Odpowiedź od Online Opticians UK
Thank you for your excellent review, we appreciate the comments & the time you have taken with your feedback, regards, OOUK
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