Really poor communications (nobody answers their phone) To their credit I did receive next day responses to my delivery queries/emails 3.5 weeks delivery was not ideal
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super quality lenses and fast delivery Super quality lenses as per usual and quick delivery. My go-to optician. The staff was very helpful and competent and they are also much more cheaper than othe... Zobacz więcej
These people really do not know what they are doing. Customer service is appalling and I have not even ordered yet. Thank goodness I did not follow though with an online order before speaking to a h... Zobacz więcej
Brilliant glasses at a great price. Online ordering was easy and there are lots of really useful guides and information on the website. What was really useful is they provide examples of what differen... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth. 30 day Refunds - 100% money back guarantee. 12 months frame and lens warranty. Free postage on orders over £64.95. Savings of up to 80% rrp on the high St. All of our frames are C.E marked. Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available. 100% safe and secure payment process using Sage pay or Pay Pal. We do not sell, share, or pass on any of our customers personal details to any third parties.
Dane kontaktowe
Business First, BB1 2QY, Blackburn, Zjednoczone Królestwo
- 0800 690 6220
- sales@onlineopticiansuk.com
- onlineopticiansuk.com
3,5
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 26% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service
After a first excellent service I came back for another pair to be reglazed... another excellent service, i've even got my wife interested for when she comes round to needing her next pair
27 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your kind review Tony. We’re very pleased you’re happy with our service & extremely grateful for your repeat business & recommendations.
We appreciate your support & very much look forward to helping you & your family in the future, kind regards, OOUK
Super happy with the service I received…
Super happy with the service I received not the colour I wanted but was more than happy to get what was left and there services were super fast 100% will use again
28 lutego 2026
Opinia niezależna
Odpowiedź od Online Opticians UK
Thank you for your kind review Andrew. We’re pleased you’re happy with our speedy service & apologise that the frame colour you requested was not available, however the black you accepted is very nice.
We appreciate your patience & very much look forward to helping you again in the future, kind regards, OOUK
Excellent service from start to finish
Excellent service from start to finish
The glasses are amazing
Customer service is exemplary
Will definitely use again
16 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your kind review Julie. We’re pleased you’re happy with your glasses and the service provided. We look forward to helping you again in the future, kind regards, OOUK
Great quality frame for good price
Great quality frame for good price. I got 2 frames one with prescription and one without. I work in the optical industry and was very happy with quality and service. We had to pay customs on top of delivery as we are in Ireland was only down side.
21 lutego 2026
Opinia niezależna
Odpowiedź od Online Opticians UK
Thank you for your kind review Alan. We’re pleased you’re happy with your 2 frames & that you appreciate our service & the quality especially being in the industry. We very much look forward to helping you again in the future, kind regards, OOUK
Odpowiedź od Online Opticians UK
Thank you for your kind review Debra. We’re pleased you’re happy with your glasses & that you appreciate the no fuss experience. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Odpowiedź od Online Opticians UK
Thank you for your kind review Steven. We’re pleased you’re happy with your order & that you appreciate the service, product & value we have provided. We also very much appreciate your repeat business & look forward to helping you again in the future, kind regards, OOUK
None delivery of glasses
None delivery of glasses. Had to chase the company none stop and will not answer or return calls. It’s been a month since ordering and they now won’t respond to emails. Terrible service. Avoid.
Updated: I have now received an extremly rude response via email from this company accusing me of telling untruths. They have not once returned or answered a phone call. And failed to stick to the 14 working day delivery term as stated by themselves in an email dated 30/1/26.
21 lutego 2026
Opinia niezależna
Odpowiedź od Online Opticians UK
Dear Mr Fowler, your comments above are absolutely untrue. We have acknowledged all of your numerous voice messages & replied to all 7 of your emails since you ordered on the 29th January, with specific details on expected delivery.
Due to the bespoke, prescription, transitions, thin, MAR coated varifocal lenses you ordered having every option possible, they take longer to make, however timings are guidance & not exact to the day, as explained to you in all of our replies. Your comments do not reflect the service you have experienced to date and are untrue.
Apprehensive to use online optician
Apprehensive to use online optician, no regrets going ahead. Pleased with glasses and procedure simple, no hesitation to use again. Better value than high street and superior quality. With thanks, cheers Mike N.
12 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your kind review Mike. We’re pleased you’re happy with your order & that you appreciate the quality and price. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Good price and choice,good…
Good price and choice,good communication and delivery on time
9 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your kind review. We’re pleased you’re happy with your order & that you appreciate the quality, choice and delivery we provided. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Really nice quality glasses
Really nice quality glasses that arrived on time (once I was able to clarify what that time was)
The only criticism - make it clear what lenses have a longer lead time, I went for a blue light filter only (no prescription), which attracted rhe longer lead time, but the wording implied that was only for actual prescriptions.
I didnt mind waiting and I am happy with the glasses and how they look.
27 stycznia 2026
Odpowiedź od Online Opticians UK
Thank you for your kind review Lee. We’re pleased you’re happy with your order & that you appreciate the quality of the glasses. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Very pleased with Online Opticians UK
I am very happy with the quality and price of the glasses I bought and pleased with the service I received. Although the order took slightly longer to fulfil than I anticipated, I would recommend Online Opticians UK to anyone and will be happy to use them again in the future. Many thanks to you all.
3 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your kind review Bill. We’re pleased you’re happy with your order & that you appreciate the quality and price. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Great service!
Their website contains clear and easy to follow information for choosing and ordering glasses. The choice is varied and the prices are reasonable. They are the only supplier I have found that offers special lenses/lens coatings for drivers and I have found those excellent in use. Their despatch and delivery service is efficient and they were happy to deliver to our address in France.
4 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your kind review Nicky. We’re pleased you’re happy with our varied lens & frame options and that you appreciate the quality, and price of your Essilor drive lenses. We look forward to helping you again in the future, kind regards, OOUK
Very good prices, better tracking needed
Very good prices, so thought I would give them a try. The order process is simple, and I had a quick confirmation email, but there is no way to track progress online, so after 10 days I chased via email. The delivered product is fine and a sturdy case.
4 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your review. An order such as yours of rimless glasses, take a little longer to make but were delivered within typical timescales but we’re pleased you’re happy with the quality and price of your glasses. We look forward to helping you again in the future, kind regards, OOUK
Im happy with my glasses :)
It took over a month to get my order but considering the price and quality id use them again.
4 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your review Wayne. We apologise for the extended delivery as their was a mishap when making the lenses and they had to be started again which occasionally happens but we’re pleased you’re happy with the quality and price of your glasses! We look forward to helping you again in the future, kind regards, OOUK
Good prices and easy to order
4 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your review Tom. We’re pleased you’re happy with our easy to use ordering systems and low prices! We look forward to helping you again in the future, kind regards, OOUK
The fast and easy way to buy quality glasses at an affordable price
I bought a pair of prescription sunglasses fron Online Prescription UK.
Very simple process to complete the order form.
Sunglasses arrived on time. Very pleased. Will definately use this company again
4 lutego 2026
Odpowiedź od Online Opticians UK
Thank you for your review Alun. We’re pleased you’re happy with your sunglasses & our easy to use ordering options. We look forward to helping you again in the future, kind regards, OOUK
Great choice of frames and unbeatable…
Great choice of frames and unbeatable service all promises met
30 stycznia 2026
Opinia niezależna
Odpowiedź od Online Opticians UK
Thank you for your review Mr Fletcher. We’re pleased you’re happy with our service and choice of frames. We look forward to helping you again in the future, kind regards, OOUK
Straightforward, quick and good quality
I was delighted with the service. A straighforward portal to navigate and good quality work done quickly. I have mow used the company to re-glaze three pairs of glasses and have no hesitation recommending them.
5 lutego 2026
Opinia niezależna
Odpowiedź od Online Opticians UK
Thank you for your review Mr Kenny. We’re pleased you’re happy with our easy to use website, quality service and quick reglazing of your frames. We look forward to helping you again in the future, kind regards, OOUK
Glasses never arrived, no communication
Glasses never arrived, seller singulaly unhelpful, ignoring emails etc. Had to initiate a dispute through PayPal and got my £300 back after months of waiting. Do NOT trust this seller.
UPDATE: its a pity that the owner of the site puts less effort into replying to emails and refund requests then he does stroppy replies to honest reviews on here. The games up pal. We've all posted our experiences because your business is so poor. They're also know a as THOMASEYEWEAR.CO.UK, so beware.
4 lutego 2026
Opinia niezależna
Odpowiedź od Online Opticians UK
Anybody reading this - this individual has left 25 x 1 star reviews with his other profile below, Brian Pickavance, keep that in mind.
Its disgusting that Trustpilot allows such people to continually troll businesses with half-truths & inaccurate version of events.
prescription spectacles
value for money, eficient and easy to order, well packaged. My goto place for prescription spectacles, in future.
29 stycznia 2026
Odpowiedź od Online Opticians UK
Thank you for your review Mr Lund-Larsen. We’re pleased you’re happy with our efficient service and value for money spectacles. We look forward to helping you again in the future, kind regards, OOUK
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