LloydsPharmacy Online Doctor Recenzje 

⭐☆☆☆☆

Extremely disappointed with the service I have received from Lloyds Pharmacy Online Doctor.

I placed an order for Mounjaro costing nearly £300 and have spent the best part of a week chasing updates myself.

The original parcel was marked as having a delivery attempt. I dispute this entirely. I was at home waiting for the delivery, had no missed calls, no card left, and no evidence that anybody attended my property.

Since then, I have had to repeatedly contact customer services to obtain information about my order. Tracking information was not provided proactively, updates were not communicated clearly, and I found myself constantly chasing answers rather than being kept informed.

The parcel was eventually marked as being returned to sender and I was then advised that a replacement order would be arranged. Yet again, I have found myself having to chase confirmation and updates regarding the replacement.

My biggest frustration is not the delay itself. Mistakes happen. My frustration is the complete lack of ownership and communication. At every stage, I have been the one making calls, sending messages and trying to find out what is happening with a prescription medication that I have already paid for.

For a company handling expensive, temperature-sensitive medication, I expected a much higher standard of customer care and communication.

I sincerely hope Lloyds Pharmacy reviews how cases like this are handled because no customer should have to spend this much time chasing information about their own prescription.

Sophie Makuza

Excellent service, easy to use

The online doctor kept changing. Different people asking different questions even after I had filled in my details in the consultation form. And after all that I was asked to provide a copy of my driving licence or passport!!!! This was truly way over the top for someone who is already registered with the nhs for over 30 years.
You need to streamline and simplify your online experience otherwise it would put many off using this service.

Excellent service. Medication received very quickly.

Overall a satisfactory experience

I’d give a zero if I could. Go elsewhere for your weight loss injections.
Injection pen became defective and jammed and it's been over a week trying to get a response to simply just order another pen. Video and numerous messages sent.
They make it extremely difficult if not impossible to resolve any issues, as different customer servicers respond, so never get to resolve anything, just go around in a loop. Dreadful

Very happy with my experience overall! Great service! Much appreciated!

Great service. My request was reviewed within hours and approved. Delivery to my chosen pick up point was the following morning.

Clear communication and prompt replies, everything can be easily done online. I’m very thankful to Lloyds Pharmacy with their assistance.

Good service Quick and easy and good delivery time

Very fast and easy great service well done Lloyds

Very quick and efficient great service

Very thorough consultation, but simple to complete. The pharmacist responded within the hour, and delivery was achieved within 48 hours.

Great service and professionalism 5 stars all day.

I had a great experience and fast decision from the doctor...
Thank you

The delivery was fast to and tracked my meds with royal mail...

Very pleased with consultation. It was done very professionally, quickly and easy to use. Many thanks.

Fantastic service quick response from the dr and prescription arrived two days later will use again and would recommend