onewelbeck.com Recenzje 25

Complete waist of time!
I scheduled a mammogram appointment and received confirmation. However, despite taking time off work and heading to the clinic, I received a call 20 minutes before the appointment informing me of a delay. Upon arrival, I was told of an 30-minute delay, and after waiting, it was extended by another 30 minutes, I ended up not receiving the mammogram at all, wasting all the time I had set aside for the appointment for a pre-booked mammogram, which typically should not exceed 20 minutes

On 13 February 2024, I attended OneWelbeck for an endoscopy and colonoscopy with sedation. The team consisted of my consultant gastroenterologist, a consultant anaesthetist, an assistant to the anaesthetist and a nurse. The facilities were impressive. The procedures were completed quickly, the care high with regard for my dignity. Overall, I would score the experience 5 out of 5.

Fast forward to 14 March 2024. I had an appointment for a CT Virtual Colonoscopy in the radiology department. I would score the experience zero if I could.

As requested in my appointment letter, I arrived at 20 minutes before my 9am appointment. I was shown to a private room to gown-up for the procedure. However, what followed for almost 3 hours, can only be described as a horror show.

1. Cannula Insertion
A virtual colonoscopy requires a cannula to administer a Buscopan drip. The purpose is to reduce bowel movement. I was subjected to 5 failed attempts to insert the cannula. After the first 3 attempts, a doctor with a mobile ultrasound was called. I was then subjected to an exceeding painful 4th attempt deep into my arm. This also failed.

Their next bright idea was for me to put my hand in a bucket of hot water for 30 minutes. I spent 34 nights in hospital last year and I have never seen this approach attempted. I suspect it was just a time-wasting exercise because other patients were now waiting for their scans. After the hot water challenge and I was subjected to repeated ‘smacking’ of the back of my hand supposedly to help the veins become more prominent. There followed a 5th attempt. This also failed. It was now more than 2 hours after my scheduled appointment and still no CT scan. I was exhausted by my ordeal so called my husband at home to intervene. When I complained to the staff for the delay, I was told they were prepping the machine. This was a lie because I could hear them scanning others.

2. No Buscopan Drip
Next, they suggested that they would perform the scan without the Buscopan drip. The reason I needed a CT Virtual Colonoscopy was because during my original colonoscopy, my caecum (top section of the colon) was spasming and the endoscope could not get inside yet by some miracle, they believe that they could obtain good images without the Buscopan to slow down the bowel movement.

3. Dignity
A virtual colonoscopy requires the colon to be inflated with air via the back passage. However, unlike my colonoscopy with the gastroenterologist, I was not provided with any dignity pants/endo-shorts. I do not allow any man other than my husband, to touch my undergarments let alone when I am actually wearing them, yet I had the humiliation of a male stranger doing so in order to insert the air tube.

4. Bruising
I woke up this morning to both swelling and bruising to my right arm. My left arm, the puncture wound was visible but no bruising as yet.

Response from OneWelbeck
My husband called and was informed that the manager, Matthew Birchenough was in a meeting but someone would speak to me. Neither my husband nor myself were contacted. However, someone from the back-office did 'walk me out the building'. Her manner was particularly condescending.

Conclusion
It is my view that if you are have a consultant led procedure, then the experience here was good. But outside of that, avoid. I am under the care of two consultants, both of whom have clinics at OneWelbeck. I will not see them here.

Well may be I would have used them but completely impossible to email, all have been kicked back so far with the last one, given to me by a staff member there having been blocked. Very surprised after Dr. Emma's friendly manner to her patients, obviously doesnt want to be contacted.

The clinic is beautiful and wait times are quite low - they are also open late to facilitate you being seen. I did have an awful experience as they have a blood test facility on site. My appointment was covered by insurance and I had blood tests pre-approved. I did the tests and 2 weeks later I get an invoice to pay for some tests "Not covered by insurance" - I was never made aware even of what tests they were running as it's all internal. The communication from the business has been appalling and I feel like it's a huge scam as they know what is covered but entrap you to do the exams. Extremely poor customer service - use with caution - I'll certainly avoid them in the future.

They clearly do not care about customer service, and are just fishing for extra payment.

Have had various appointments to see consultants there and overall I have found the staff, the location and the overall experience to be of a high standard. It is clean, has professional staff and a good addition to the private medical care options in London.

A few things need to be tweaked but overall a good experience.