One Utility Bill Recenzje 

Called up to transfer my account into another tenant’s name who is replacing me. Very helpful service, polite, friendly and explained everything clearly

Tim Mirsadeghi help me very much, he sets the bills in good manners and appreciates this and also good communication…, Thanks Tim and One Utility Team!

thank you andrew for listening and responding very prof

I am not one to write poor reviews, I prefer to praise excellent service and keep critiques to myself. In this case, I feel I need to share my experience.

I am finding my experience with One Utility Bill becoming incredibly frustrating and not worth the hassle. At this point I am paying a premium to chase and fix issues on their behalf. 5 calls to One Utility Bill in 2.5 months?

It started great in terms of setting up services, although I did get increasingly annoyed by the team on the phone trying to sell me on unlimited gas after I rejected it 3 times. Probably should have read the signs then that I should decline their services.

Moving in and getting my bills sorted and my broadband set up was a breeze and it all seemed set to go. In that first week of living at my new property, I had 2 to 3 calls from One Utility Bill trying to upsell the gas yet again! Annoying, but I thought of it as nothing but a small nuisance and I just didn’t answer their calls after that. Life got on.

Well, I received a bill for my water, addressed to me. I contacted One Utility Bill and they said they would have everything sorted and not to worry. 3 weeks go by and I get a “reminder” from my water provider, saying I had not paid yet. So I messaged One Utility Bill again and they said “oh, this happens, they take time to switch.”

Well, another 1 or 2 weeks go by and I get FINAL reminder to pay my bill. So I call my water provider and ask if there has been any effort to get this fixed by One Utility Bill and they said NO! Luckily they put my account on hold until I could get it fixed.

I called One Utility Bill and the representative said “I am seeing that my address is a little different between what is on the One Utility account and what is on the bills from the water provider.” So apparently, this was the issue. But the solve meant that they would need to reset the account for water. No elaboration here, it was just for the WATER bill.

HOWEVER! It appears as though they hit restart on EVERYTHING associated with my accounts, including my internet! So now, I am seeing that I have an Open Reach appointment AGAIN in 2 weeks time (even though I had internet) and that means my internet is CUT OFF! I am without internet for 2 weeks?? I work from home predominantly and now have to pay MORE for a personal hot spot to get my work done. Also means I can’t stream anything at the end of the day. What could have been helpful in this situation is if the representative warned me that all services need to be reset, so that I could prepare for this situation. Or we could problem solve - instead of updating my bills address, we update my One Utility Bill address to match the bills. Nope.

And good luck trying to call them on a Wednesday before work, their day starts at 10AM? Have to take a chunk of time out of work to solve issues that shouldn’t exist. Once I was able to call, I had a nice representative explain that all they can do is raise a query to their broadband support team to assist. Which, from the sound of things, means nothing can be done. More than likely I have to wait 12+ days to get my Internet sorted, no help, no compensation. Just empty “I’m sorry, I understand your frustration.”

This whole experience has just left me completely baffled, angry and bitter.

If anyone is moving and they get a call from One Utility, I would recommend they avoid their calls and set up their own service. Not worth the time and pain. I will also call the real estate agency who “recommends“ One Utility Service to tell them my poor experience to save future people the headache.

Andrew was very professional and friendly, sorted my problem in no time. Thanks

So far so good, still getting to know the "system". Everyone I have spoken too has been extremely helpful and patient. As an 80 year old and tending to be far more cautious and nervous about trust, I am reserving further comment.

I was a One Utility Bill customer for two years. During that time, I had no issues with the utility providers and didn't need to make any complaints about the service—hence the two stars. However, I had no idea how much gas or electricity I was actually using; there was no information available regarding monthly consumption or provider rates—I simply paid a set amount to One Utility Bill each month. After ending the contract, I discovered that I could have obtained the services directly from the providers for 30% less.

Had a problem that I needed help on so phoned One Utility Bill and spoke to Tim. Couldn't have asked for a nicer or more helpful person
A truly amazing call and thank you so much !!

The lady I spoke with was very understanding Evans I have some of spiking problems Morgan was very helpful and polite she tried to resolve the question about my bill.

I've spoken with Lee a few times since our move and hes been very helpful and understanding! Its our first time renting and we've had great service from him thank you very much :)

Chloe was very friendly and helpful clearing up some confusion I had with my billing. It was refreshing to speak to somebody who felt like a real person and not an AI chatbot

Excellent team of people, the service and price are unbeatable

Friendly staff who explained everything and made sure I understood correctly

Amie was really friendly and polite she explained everything perfectly grate customer service would definitely recommend

Chloe very helpful . Computer errors on my part as im poorly was easily sorted by chloe on yhe on line chat this morning. Sorted in a few minutes. Well done to chloe. Thanks for the help. Happy Monday all

It’s a really good way to help manage the bills - all in one place- spread across the year?? Good dashboard that even I can manage and understand,

Joe who spoke to on phone today to sort my electric and gas and water with today! Such a delight to talk too.

I have opted for one utility bill since a year, it was so helpful that I don’t need to worry further for ending package & opting for another the One utility team specially Mr. Tim Mirsadeghi Was so supportive & has extended best help also are available all time with just one call away, thank you Mr. Tim Mirsadeghi Your nature was so good & polite you spoke like a family members I must say one utility has one of the best employee.
Thanks once again

Gavin, absolute sweetheart made the call fun and light considering I'm coughing up hundreds of pounds monthly to this company. BEST person you can talk to.
-Dan
Gavin, absolute unit of a man. Raw specimen
- Harry