previously with plusnet now changed to ogi. I never had any buffering with plusnet but with ogi it's very frustrating. Plusnet was only in the 70's download speed, never had buffering, ogi supposed to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Liam E and Jake M arrived early and completed what turned out to be a tricky installation with total professionalism and polite courtesy throughout. Very pleased with both the speeds and service so f... Zobacz więcej
Full fibre broadband fitted today by Jack A and Colin S, everything was explained prior to install start. Install carried out very neatly and quickly. Thanks both. Too early to rate performance and su... Zobacz więcej
Re-Newing my contract as I've not had any problems in the last 12 months. Negotiated a new contact that I'm happy with, Megan Davies was friendly & efficient and helped me with my decision.
Informacje dotyczące firmy
- Dostawca usług telekomunikacyjnych
- Dostawca internetowy
- Dostawca usług internetowych
- Dostawca internetu i telefonu
O Ogi
Napisane przez firmę
Ogi is Wales’s leading alternative network provider, installing a Gigabit-capable digital network in towns and villages across south Wales. It’s next generation stuff, giving local families and businesses great value ultrafast and ultra-reliable services, from a talented local team.
Bringing a full fibre network to your community takes a lot of planning, digging, cabling and installing – but, don’t worry, if we need to dig in your street, it should only take a few weeks. Once it’s in, your full fibre network is capable of being up-cycled continually, so you won’t be seeing our diggers again for a very long time, unless we need to quickly repair something.
Once it’s installed, full fibre broadband is pretty reliable. But of course things can go wrong from time to time with the network, your equipment or our services. We monitor the network 24/7, dealing with known problems straight away; so even if the Customer Care team isn’t available, our Ogi Engineers will still be busy repairing any issues we spot – hopefully before you even notice.
If you have any issues or questions to raise with Ogi, please call our friendly Care team (contact details below), and we’ll get back to you as soon as we can. We’re here from Monday to Friday, 8:00am - 6:00pm and Saturday, 9:00am - 5:00pm.
Dane kontaktowe
Hodge House, CF10 1DY, Cardiff, Zjednoczone Królestwo
- 02920020550
- ogi.wales
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Generally very good
Generally very good, helpful & knowledgeable of the product

Odpowiedź od Ogi
The two lads came and worked…
The two lads came and worked professionally and swiftly and gave me as much information as possible Iestyn w and Adrian d were also very friendly and helpful 10/10

Odpowiedź od Ogi
sorted my renewal this morning with a…
sorted my renewal this morning with a gentleman named ross. great service

Odpowiedź od Ogi
Reconnect to wifi
The service and assistance was excellent,the young
Lady was very helpful to me,the problem was resolved very quickly.
Many thanks,
Mel Powell

Odpowiedź od Ogi
Ogi install broadband…
Had Ogi install broadband a few weeks ago. They were great, explained everything and willing to clean up. Thanks to James and Liam E ⭐️⭐️

Odpowiedź od Ogi
Excellent service this morning the…
Excellent service this morning the issues I had was dealt with very efficiently and a great help to solve the matter once again thanks very much

Odpowiedź od Ogi
Installed the next day!!
Had a bad experience with a previous provider with signal that only reached 2 rooms, called up Ogi at 13:00pm and had an engineer out at 8am the next morning to install my new broadband, plenty of engineers on site to speed up the installation and answered all my questions, even had a courtesy call from Dylan a week after the install just to check in and see how everything is going, great service thankyou

Odpowiedź od Ogi
3rd year renewal ~ seemless
Renewed with Ogi,as they gave me a Good deal compared with BT/ EE prices. And don't have to have different routers fitted( no extra drilling holes)just a quick phone call and all done for another years piece of mind..I have NEVER had to call them with any problems. Keep up the fantastic customer service OGI,OGI,OGI. 👏👏

Odpowiedź od Ogi
Excellent!
James and Liam were excellent installation men. Very polite, even took there shoes off and went above and beyond by removing a spider for me. They also left everything clean and tidy as if they hadn't been here. Thanks both

Odpowiedź od Ogi
Excellent Service
Excellent service from initial enquiry to finished job. When I called for information on Ogi, the person who took my enquiry was informative, thorough and patient, he didn't hurry so I felt confident to go ahead. The two engineers who called were competent, friendly and very helpful. It is up and running perfect, I wish I had changed earlier. We need more companies like Ogi.

Odpowiedź od Ogi
Excellent service
I had my broadband installed yesterday. Adrian D. And Iestyn W. were amazing. They arrived on time, were very efficient and really polite and helpful. They explained every step, listened to my concerns and went above and beyond to ensure I was happy with everything. Thank you very much!

Odpowiedź od Ogi
We’ve had OGI when it first started out…
We’ve had OGI when it first started out and never had an issue with them at all, but yesterday late afternoon it stopped working and they tired over the phone to get it to work but had an issue with one of the boxes but the next day in the afternoon they came out and fixed it straight away with no issues they were kwick and easy and both the engineers were helpful, and friendly their names were Adrian D and Iestyn W and they even removed the wire for us from inside the house to outside which makes it look so much neater.

Odpowiedź od Ogi
Beware
Beware. I was a customer for two years. I left ogi after my contract expired as they were not the most competitive and I had issues with the internet dropping out and customer services always took days to respond. When you leave ogi they send you a Jiffy bag and collect your old equipment they gave you ie router etc. I did this and they have charged me £80 saying I didn’t return an item when I did, clearly a scam to take your money beware and go with another reputable company.

Odpowiedź od Ogi
Had Ogi for nearly a year team did an…
Had Ogi for nearly a year team did an excellent installation of the equipment and the staff and service have been great. The staff when ever I have phoned have been polite friendly and helpful. Sion at Cardiff especially so. I had an excellent deal and decided to renew. Well done Ogi. We
Comminication with customers would go a…
Comminication with customers would go a long way. Switched off my internet yesterday due to non payment from 2024. Which they returned. Only just informrd me 15 months later. Cant get hold of them until monday its ridiculous. Ill.be leaving asap

Odpowiedź od Ogi
Price competitive and good friendly and…
Price competitive and good friendly and knowledgeable customer service
Fabulous Install Service
Simple from the first call to change to Ogi. Updates were good. Simon and Ashley turned up when arranged, did a quick clean job and left with a smile. Couldn’t ask for better
We phoned ogi with a problem and we…
We phoned ogi with a problem and we spoke to Ben who sorted it all out for us, what a polite and helpful person he is, we are very grateful.
Top job
We had Ogi installed today, switched providers due to price increases.
Ogi offered good deals, so we have decided to go with them.
Simon Davies and Ashley Dean did a superb job from start to finish. Drilled and fixed equipment, no mess. Everything explained clearly. Both very polite and professional. Thank you!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







