I bought two diamond art sets for my adult daughter's birthday and she loved it! I didn't think this necessarily deserved a lesser star but the shipping does take more than 2 weeks. Keep that in min... Zobacz więcej
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Order took about 2-3 weeks to arrive but that is no problem! It was completely worth the wait. The paint quality is outstanding and absolutely vibrant and beautiful ❤️ although the wrapping didn't ful... Zobacz więcej
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So much fun! Clean lines and easily identifiable painting sections, complete with a separate reference map and colour card in case any mistakes are made. The paints were great and vibrant, however... Zobacz więcej
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Love the many selections. Ordering was easy. The website is amazing and makes the product look very premium. But I am surprised that the packaging that arrived was nowhere near premium. I ordered... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Unleash your creativity with Oenart’s premium paint-by-numbers and diamond painting kits. Perfect for all ages. Shop now and bring art to life!
Dane kontaktowe
The L. Plaza, 367 - 375 Queen's Road Central, HK, Sheung Wan, Hong Kong
- 0653887757
- support@oenart.com
- oenart.com
4,3
Doskonała
210 recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
Bad CS. Never received information requested.
I bought 4 paintings late June. Never received an order confirmation and the order number either.
Reached out to their CS asking for the information (order number, confirmation and potentially shipping information), giving them my first, last name, date of the order, screenshot of the payment as well as my phone number and they replied back ASKING for the information I WAS ASKING for.
No consideration at all. With the information I provided it was an easy "go to orders page > locate the client by name > send the information asked to the client". As someone that worked with an e commerce platform, it is not difficult. But no, I keep getting passed from person to person and I still don't have the information I asked for.
26 czerwca 2025
Opinia niezależna
Odpowiedź od Oenart
We’re really sorry about the frustration 😞 I’m following up on this now to get the information you need and will be back with an update shortly!
UPDATE: Shipment Tracking Infos sent to Your email, Please check.
Long Delivery Wait, but Worth It
I originally ordered my 2 sets on May 7th. On May 30th, I received a notice from USPS saying the package didn’t have the proper postage applied & would not be delivered. I ended up finally receiving my package on June 27th.
Even though it took a while to get here, the support staff did keep me fairly updated.
I am very happy with the paintings themselves though! Great quality, & I love the square diamonds.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you so much for your patience and understanding! 🙏 We’re truly sorry for the delivery hiccups and the long wait, but we’re happy we could keep you updated along the way. It means a lot to hear you’re loving the quality and the square diamonds — enjoy your painting time! 🎨
I am very happy with my purchase
I am very happy with my purchase, and would highly recommend. I bought 2 kits and unfortunately one of them was missing one of the paints. I emailed them about it, and they immediately got the paint sent to me! It does take a little bit to get delivered to the us due to distance, but worth the wait!
10 czerwca 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you so much for your kind words and recommendation! 🌟 We’re sorry again about the missing paint, but we’re glad we could quickly resolve it for you. Your patience and support mean a lot to us — happy painting! 🎨
Realized it was ai art after i…
Realized it was ai art after i purchased it no were in their website does it indicate what one is ai and what is human art i wont be buying anymore from them.
2 lipca 2025
Opinia niezależna
Odpowiedź od Oenart
Hi! Thanks for your feedback — we’re sorry for the confusion. Some designs are AI-assisted, and others are created in-house. We’ll work on making this clearer on our site. If you need help choosing a design you’ll love, feel free to reach out to support@oenart.com.
Easer order
Easer order, everything arrived nicely packaged and everything needed to crack on
10 czerwca 2025
Odpowiedź od Oenart
Thanks so much for sharing! 😊 We’re glad everything arrived perfectly and you’re ready to dive in. Happy painting — feel free to share your masterpiece with us when it’s done!
Better than expected quality
Took about 2 weeks to receive, it’s coming from overseas so that makes sense. Great quality canvas paper and great quality paints! Also came with a 3 different size paint brushes and they worked beautifully throughout the entire painting process. I will definitely be ordering more!
4 czerwca 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you so much for your kind words! 😊 We’re thrilled to hear you loved the quality and had a great painting experience. Can’t wait to see what you create next! 🎨💖
Theives
I noticed many of their paintings were stolen artwork from artists I follow. I commented on one of their Facebook videos that it was ofskysocieties painting they stole in order to give them a chance to fix it and they just blocked me. They claim to be a small family business that make their own art but it is all a lie.
3 czerwca 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you for your feedback. “Stolen artwork” is a serious claim — please know that all our designs are created by our team, AI-assisted, or gathered from public sources. If you believe something violates copyright, don’t hesitate to contact us at support@oenart.com. We’re always open to review and resolve any concerns respectfully.
I don’t have it yet it’s been 3 weeks
12 maja 2025
Odpowiedź od Oenart
Sorry for the delay! I’ve notified our team to check your order and contact you shortly with accurate delivery info. Thanks for your patience!
Oenart
Love this company been going through them for 2 years , wish the travel time wasn't so long but overall worth it in the end. Pictures come out amazing when finished
7 marca 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you so much for your continued support over the past 2 years — it truly means a lot to us! 💛 We’re so glad you love how the paintings turn out. We’re always working on improving delivery times, and we’re grateful for your patience. Happy painting! 🎨
Très bien
Il y a beaucoup de choix sur le site, l'envoi prend peu de temps. La livraison peut être plus ou moins longue. Mais ce que je tiens à souligner c'est que le service après-vente/service consommateurs est vraiment au top. J'ai eu un problème avec une livraison et ils ont été très professionnel et surtout très agréable dans la gestion de ce soucis.
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Oenart
Merci beaucoup pour votre retour ! 💛
Nous sommes ravis que vous ayez apprécié la variété de nos kits et notre service client.
Votre satisfaction est notre priorité, et nous restons toujours à votre écoute pour vous offrir la meilleure expérience possible. 🎨😊
À très bientôt sur Oenart !
Worth it
Everything arrived quick, and the kits were so much fun to paint
10 maja 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you so much for your kind words! 😊 We’re thrilled to hear everything arrived quickly and that you had fun painting the kits — that’s exactly what we aim for! 🎨💛
Can’t wait to see what you create next!
Great site
Absolutely wonderful customer service. Sorted out an issue with missing paints quickly.
Their paint by numbers kits are fantastic and good quality. Can easily lose a few hours working on a piece.
15 marca 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you so much for your lovely feedback! 🙏 We’re so happy to hear our team was able to quickly resolve the issue — and even happier that you’re enjoying the quality and calm that comes with painting our kits. 🎨🧡
Enjoy every moment of your creative time!
Had a great exoerience with this team
Had a great exoerience with this team. They have good products and the customer service was great.
14 kwietnia 2025
Odpowiedź od Oenart
Thank you so much for your kind words! 💛 We’re so happy you had a great experience with us. If you ever need anything or have questions, we’re always here to help!
Really quick shipping
Really quick shipping , haven’t started yet but canvas nice quality. Colors pretty
14 lutego 2025
Odpowiedź od Oenart
Thank you for your kind review! 😊 We’re thrilled to hear your order arrived quickly and that you’re happy with the canvas quality and colors! 🎨✨ We hope you enjoy every moment of painting—can’t wait to see your finished masterpiece! Happy painting! 💖🖌️
Never received my order.
10 lutego 2025
Odpowiedź od Oenart
Apologies for the issue! Your order was marked as lost in transit, and a new package is being prepared. The details have been sent to your email in our previous conversation. Let me know if you need anything else! 😊
Nice, But Faded Colors
The kit was fun to complete, but some of the colors didn’t match exactly as shown on the product image. It still looks good, but I was expecting brighter shades.
17 lutego 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you for your feedback! We’re glad you enjoyed the kit, but we’re sorry the colors didn’t match your expectations. Our team is always working to improve, and we appreciate your input. Let us know if we can assist you in any way! 🎨😊
Exceeded My Expectations!
This was my first time trying a paint-by-numbers kit, and I was blown away. The canvas is high quality, and the colors blend beautifully. Highly recommend.
14 lutego 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you for your amazing feedback! 🎨 We’re thrilled to hear that your first paint-by-numbers experience exceeded your expectations. Enjoy your painting, and we hope to see you back for more creative fun! 😊
Great Kit, Small Brushes, Helpful Support
I love how the painting turned out, and the colors are amazing. The only issue was that the smaller brushes wore out quickly. I reached out to support, and they were very helpful in recommending a replacement set. Overall, a great experience.
1 lutego 2025
Opinia niezależna
Odpowiedź od Oenart
Thank you for your review! We’re happy we could assist you with the brushes. Glad you loved the painting and colors! If you ever need more help, feel free to reach out. Happy painting! 🎨😊
I ordered from Oenart order said it was…
I ordered from Oenart order said it was delivered, but I never received order. Reached out to customer service and they just sent me a confirmation that it was delivered to my address. I will never buy something from here again they don't care about their customers. So my son never received his order I got for him and I'm out the money I paid and no product from them. Not even we are sorry or let us make it right just a shame
8 lutego 2025
Opinia niezależna
Odpowiedź od Oenart
Hello, we’re very sorry to hear about your experience. We’ve already requested more info to investigate your order but haven’t had success. Could you please email us your order number at support@oenart.com or simply use the chat button on our website? We’ll do our best to resolve this for you.
Good products!
Ordering was easy. Shipping was quicker than expected. These purchases were a gift for my granddaughter, and she loved them. Good quality products!
11 stycznia 2025
Odpowiedź od Oenart
Thank you for your kind words! We’re delighted to hear your granddaughter loved the gifts. Enjoy painting, and we look forward to seeing you again! 🎨😊
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