My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been n... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Everyone there is extremely helpful from customer service to services if I could give you more than 5stars as an option I would and I don't plan on going anywhere for my electric services. Thank you... Zobacz więcej
Thank you, Keith, as per conversation, was very informative and greatly appreciated his help with my situation and got it resolved. Thank you, so much, Tamara n Vern H.
Deavonte', this guy was awesome and took care of explaining and assisting me with switching to Octopus Energy. He was down to earth and explained everything in a simple way that made it easy for me t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Dane kontaktowe
114 Main Street, Suite 500, 77002, Houston, Stany Zjednoczone
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,4
Doskonała
261 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful
Very helpful, patient, knowledgable & friendly person. Explained everything to me so I could make a clear choice.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Octopus Energy US
We're happy to hear that our Energy Specialist was helpful, patient, knowledgeable, and friendly. We appreciate you taking the time to share your positive experience, and we're glad you could make a clear choice!
Clarissa was a joy to talk with and she…
Clarissa was a joy to talk with and she was thoroughly professional.
18 marca 2026
Opinia niezależna
They are offering good services
26 lutego 2025
Opinia niezależna
Good morning everyone have a great day
14 stycznia 2026
Opinia niezależna
Payment issue on website
I was having issues with the website not properly linking my payment information to my account for setting up auto pay. Clarissa was very helpful in resolving my issue. She was very kind and polite when discussing the problem. She was able to quickly resolved the payment issue over the phone as well as reinstate the discount for setting up auto payment. Excellent customer service!
6 stycznia 2026
Opinia niezależna
Knowledgeable, friendly, streamlined process
Clarissa answered all of my questions and when I decided to sign up, she made the process quick and easy. It was obvious the process had a couple of checkpoints built in to make sure I was voluntarily signing up. Extra points as it was the end of their customer service day. Octopus automatically sent links to the setup stuff, and required an immediate password change.
9 grudnia 2025
Opinia niezależna
Devonte was amazing
Devonte was amazing ! He was very knowledgeable & extremely helpful!
1 grudnia 2025
Opinia niezależna
Moved from out of state to a new…
Moved from out of state to a new apartment complex. Sign up and then was rejected because a out-of state driver's license was provided and Octopus considered this cause for fraud. They would not allow alternative means of correction. DO NOT USE THIS PROVIDER
15 września 2025
Opinia niezależna
Odpowiedź od Octopus Energy US
Hi there,
We’re really sorry for the frustration you experienced. An out-of-state ID shouldn’t prevent us from helping you get validated, and we do offer alternative ways to confirm identity — so it sounds like we fell short in how this was handled.
If you’re open to it, we’d appreciate the chance to review your case and make this right.
Please reach out to heretohelp@octopusenergy.com or call 833 962 6888 and we’ll be happy to take a second look with you.
Thanks for the feedback — we hope to earn back your trust.
Love and power,
Katie @ Octopus Energy
Revel was great in helping with all my…
Revel was great in helping with all my requests and renewing me as a customer for another a year. Great customer service as always with my experience in contacting Octopus Energy.
21 listopada 2025
Opinia niezależna
Lizzeth - MVP!
Lizzeth, wow what an amazing customer experience! So patient, succinct and helpful with all my questions. Thank you so much!
21 listopada 2025
Opinia niezależna
Deavonte help me work through facts…
Deavonte help me work through facts regarding staying or going, and we decided on staying with a different plan.
20 listopada 2025
Opinia niezależna
Kevin was one of the most professional…
Kevin was one of the most professional people I have ever had the pleasure of speaking with.He listened to what I had to say, gave me just what I needed to fit my families need. If all your employees are as courteous as him I would recommend him to anyone who would listen to me.Never have I had this kind of service over the phone and I am in my sixties
20 listopada 2025
Opinia niezależna
Deavonte Was very nice and helpful and…
Deavonte Was very nice and helpful and knowledgeable! I really appreciate it Deavonte
19 listopada 2025
Opinia niezależna
Renewal
Ms. Thuy made the process of renewing services easy! She was very knowledgeable, professional, informative, and courteous.
18 listopada 2025
Opinia niezależna
Easy Resolution to My Issue
Deavonte was able to resolve my issue easily and quickly, and they were very nice!
17 listopada 2025
Opinia niezależna
My question was answered promptly and…
My question was answered promptly and courteously. Good customer service!
17 listopada 2025
Opinia niezależna
Finally, great customer service
I have spent the last 10+ years renewing contracts with electric companies for both residential and commercial properties. Today was the first day I can say that I had a pleasant and effective day with a salesperson - Kevin with Octopus Energy. Customer service makes a HUGE difference!
17 listopada 2025
Opinia niezależna
Deavonte' was professional
Deavonte' was professional, patient and efficient. Thank you
17 listopada 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.