Customer Service was fantastic. They singed us up easily, no hassle. After a few months, they answered our questions about referral bonuses without any fuss. I'm happy I referred others to Octopus Ene... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was always able to talk to a customer representative in a timely manner who spoke excellent English. Unfortunately, after years with Octopus their price per kWh jumped to a point I could no longer... Zobacz więcej
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There have been a couple of occasions that required me to contact customer service. Each time I had to reach out the person in the other end of the line has been stellar in their customer service and... Zobacz więcej
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I just signed up with Octopus Energy within 90 days of my start date to lock in the rate now. It's the cheapest rate I could find. I had an outstanding experience with Payden! From the moment I rea... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Dane kontaktowe
114 Main Street, Suite 500, 77002, Houston, Stany Zjednoczone
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,5
Doskonała
217 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
the person at the call center was…Insightful and helpful
the person at the call center was helpful and easy to deal with.
6 maja 2026
appreciate it so far pricing services…
appreciate it so far pricing services and signup was simple
30 kwietnia 2026
Very easy to switch.
6 maja 2026
Sorry
Sorry. You were supposed to cut off my electrical, and you did not do it.You were supposed to cut of my utility service and you didn't do it. I went by 3 weeks later, no service there but, I receive another bill. The next week. That was due in a week. There was no electric coming into the house. But the bill says it's on , and I call 2 months earlier to cut it off on the service date. NOT CUT OFF..I had to pay an extra bill to you.And I had to pay an extra bill to my service utility provider lubbock, utilities. company over eighty bucks. I won't be using you again.I will just use a compressor at my rent property.Thank you for nothing. It's like being slammed! Called , talk to representative manager.I didn't have time to deal with you. But explain the problem to a supervisor . Which said that they would take care of it , and they did not. You still took the payment out of a direct pay. YOU SAID YOU COULDN'T GIVE ME A CONFIRMATION NUMBER.And utility company said," U could not cut the utilities off .I had to call them." I used u to save me money and you wound up costing me more than just using a higher better company I A TWO YEAR CONTRACT. AND PAY , THE PENALTY WOULD HAVE BEEN CHEAPER. SORRY BUT YOU SUCK.
12 kwietnia 2026
Great experience with them
6 maja 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Price is right 👍🏼
10 maja 2026
Odpowiedź od Octopus Energy US
We work hard to make sure it stays that way! Fair, transparent pricing is at the heart of what we do. Thanks for the thumbs up — we appreciate you! 🐙
I give Octopus Energy 5 stars because…5 Stars
I give Octopus Energy 5 stbars because I never had any issues and didn't need to reach out. I appreciate the consistent coverage.
9 maja 2026
Odpowiedź od Octopus Energy US
Five stars for a smooth, worry-free experience — we'll take it! 🐙 That's honestly the best compliment we can get. Reliable service behind the scenes so you never have to think about it — that's exactly what we're going for. Thanks for trusting us with your energy!
Odpowiedź od Octopus Energy US
Fair enough — we'll take that as motivation! 🐙 We hope the experience continues to impress, and if you ever need anything along the way, we're just a call or message away. We'd love to earn those other two stars!
Keeping my bill low and rates low.
7 maja 2026
Odpowiedź od Octopus Energy US
That's the goal! We're committed to keeping things affordable and transparent — no tricks, no gimmicks. So glad it's making a real difference for you. Thanks for being an Octopus customer! 🐙
So easy to do business over the phone.
14 kwietnia 2026
Odpowiedź od Octopus Energy US
That's what we're here for! We're so glad the experience felt seamless — our team works hard to make every call as easy as possible. Thanks for taking the time to share this! 🐙
Great and fast customer service 💯
23 kwietnia 2026
Odpowiedź od Octopus Energy US
Thank you so much! We love hearing that — fast and helpful is exactly what we aim for. We'll pass the kind words along to the team. Welcome to the Octopus family!
Anyone was excellent.
7 maja 2026
Odpowiedź od Octopus Energy US
Hi Chandra, thanks so much for the review and kind words! We’re really proud of our team’s commitment to making sure every customer gets the help they need, no matter who answers the phone. It’s awesome to hear that’s been your experience as well. We truly appreciate you being part of the Octopus family!
The electricity was not turned on on…
The electricity was not turned on on the date agreed in your notice. My family and I arrived to a house completely in the dark. There is no after hours help that could resolve it.
27 kwietnia 2026
Odpowiedź od Octopus Energy US
Hi Simon, we're truly sorry your family arrived to a dark home- that's never acceptable, and we understand how upsetting that must have been.
There was an internal processing delay on our end, and while Roland our Team Lead reached out to address the situation, we know that doesn't undo the experience. We're working to make sure it doesn't happen again.
We do want to note for transparency: when switching providers in Texas, a switch keeps your existing service active until we take over. A move-out with your previous provider creates a gap before new service begins. Choosing the switch option would have prevented the interruption, and we're committed to making sure our customers are fully informed of that distinction going forward.
I love my service and always get…
I love my service and always get extreme good customer service
4 maja 2026
Odpowiedź od Octopus Energy US
We're happy to hear that you love our service and receive great customer service. Thank you for your positive feedback; we appreciate it.
Odpowiedź od Octopus Energy US
Thank you for the kind words! We definitely pride ourselves in friendly efficiency, so its great to hear we're able to get you taken care of promptly when you reach out! Thanks for choosing Octopus Energy!
I was always able to talk to someone
I was always able to talk to a customer representative in a timely manner who spoke excellent English. Unfortunately, after years with Octopus their price per kWh jumped to a point I could no longer accept and when with someone else.
5 grudnia 2025
Odpowiedź od Octopus Energy US
Thank you so much for your kind words about our team and the service you received over the years — that truly means a lot to us. We're genuinely sorry to hear that pricing ultimately led to the switch. We understand how important finding the right rate is, and we'd love to have you back if circumstances ever change. If you'd like to explore what we can currently offer, our team is always happy to help. Wishing you all the best! 🐙
Wonderful customer service
1 maja 2026
Odpowiedź od Octopus Energy US
Thank you for the kind words — we're so happy to hear that! Providing a great experience for every customer is what our team works hard for every day. We're glad we could deliver that for you. Thanks for choosing Octopus Energy! 🐙
Clarissa and Octopus
Clarissa, like all Octopus customer service representatives, provided friendly professional service quickly and with clarity and precision. She is to be applauded for representing Octopus in a way that demonstrates your commitment to your customers. And management is to be recognized for providing the leadership and support that makes a call center function at the highest standards. This alone should be enough to make all utility customers Octopus customers.
4 maja 2026
Opinia niezależna
Odpowiedź od Octopus Energy US
What a wonderful review — thank you so much! We'll be sure to pass your kind words along to Clarissa; she will be thrilled to hear this. You've put it beautifully — it really is our entire team, from frontline to leadership, that makes moments like this possible. We're grateful to have customers like you who take the time to recognize it. See you around! 🐙
I'm still waiting for my deposit refund!
30 kwietnia 2026
Odpowiedź od Octopus Energy US
Hi Jeff, thanks for your patience — your deposit refund was processed Friday and should reflect in your account within 2–3 business days depending on your card issuer. If it hasn't appeared by end of week, reach back out and we'll sort it right away!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.