Tried to buy some towels. Waited 11 days without getting a dispatch email, sent a message to customer services and then my order was cancelled and refunded.
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Well words don’t rate this company enough. I ordered a robe, very please with the item very pleased good quality cotton Muslin. In addition when the item arrived it was packed in such a lovingly prof... Zobacz więcej
Horrible customer service - I wanted to return a sheet and pillow case set I bought as the material was thin and a bit scratchy. I emailed and used the chat 4 separate times to initiate a 'free-return... Zobacz więcej
My original order to your Company was received but it was not complete, so I sent a message to the Ocoza team. Today I received a missing mint fitted sheet free of charge. I am very pleasantly surpr... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
100% Cotton Bedding & Bath
Dane kontaktowe
Pappelalle 78/79, 10437, Berlin, Niemcy
- +49162738746
- hello@ocoza.com
- ocoza.com
Inni użytkownicy przeglądali również
5 stars
so impressed - great quality and value for money
I will definitely be ordering again and recommending to friends
26 sierpnia 2021
I am very satisfied
Recently I bought bedding set, bathrobe and 2 towels, I am very 2satisfied with the products, material and the beautiful colors that it has at a reasonable price.
26 sierpnia 2021
Excellent quality product
Excellent quality product the colour is perfect and is the one I wanted I was looking for sheet long time thank you Ocoza
25 sierpnia 2021
Could not be happier with my order!!!
Could not be happier with my order!!!! It came super fast I was so surprised!
The embroidered face towel and the little evil eye are a lovely touch!
I’ve been recommending Ocoza to everyone around me since I’ve gotten my sheets, so so pleased.
20 sierpnia 2021
Perfect color and great material i love…
Perfect color and great material i love it
Thank you
19 sierpnia 2021
I made up my bed kwith the new bedding…
I made up my bed kwith the new bedding immediately it arrived and I’m now thoroughly enjoying it all
6 sierpnia 2021
Lovely product.
25 lipca 2021
My duvet set arrived in good time and…
My duvet set arrived in good time and was beautifully packed and included a towel with my initial on it. The colour was true to the advertisement and I would definitely buy from Ocoza again.
23 lipca 2021
Very excellent
22 lipca 2021
Nice bedding, great customer service
Fast delivery, lovely bedding, great vibrant colour
14 lipca 2021
Nice colours and quality bedding
I am very happy with the bedding I purchased. Very nice colours and good quality. Speedy delivery too! Will be purchasing again. 😊
9 lipca 2021
I bought cotton sateen bed sets
I bought cotton sateen bed sets. Beautiful colours and for a reasonable price EXCELLENT QUALITY
4 lipca 2021
Amazing!
Amazing!
I placed a wrong order and they sorted it out so fast! Also, the quality of the bedsheets is incredible, and it came with a face towel with my name!
I would buy again for sure!!
28 czerwca 2021
Opinia niezależna
i never received my bedding not happy…
I didn’t receive my first set of bedding and I received great communication and when I finally got it, it was for free. I then bought another one as the quality was amazing. They are helping and on top of their game. Truly happy. Great bedding!!!
17 czerwca 2021
Odpowiedź od ocoza.com
Dear Latoya
Thank you for your feedback. We are truly sorry that you had a negative experience receiving your order.
This is highly unusual for us and it should not have happened. Therefore we have fully refunded you as soon as you informed us of the situation and proceeded with the delivery of your order with absolutely free of charge for you. As your order was finally delivered, we hope that you really love your new bedding and it was worth waiting for.
We partner with UPS in order to be able to offer the best express service possible and a majority of our orders are delivered within 2-3 business days across the UK.
Nevertheless we will make sure to follow up on this incident with our delivery partners in order to be able to improve our service further.
We really hope that you will be able to give us another chance so that next time you could experience the super fast service we are known for.
Best wishes
Ocoza Team
Probably my best purchase during the…
Probably my best purchase during the lockdown! These sheets are so comfortable and stylish, they completely changed my bedroom! Truly an amazing value for the quality. Thank you!!
8 czerwca 2021
Highly recommended!
I found out about this store through a very cool video on instagram, apparently they were new and they had a launch event sale with amazing prices. I bought a basic duvet cover to give them a try and I was very pleasantly surprised with the high quality beautiful duvet cover that arrived in a couple of days in really well designed packaging.
I already placed another order to complete the whole set. I highly recommend this site and their beautiful products and I'm looking forward to see more new stuff from them.
28 maja 2021
Opinia niezależna
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