Po.st Recenzje 

A year after buying an Amazon fire phone solely locked to O2 I decided I could get a cheaper contract with more data from talkmobile, but when I tried to leave O2 they couldn't unlock the phone. I made numerous lengthy phone calls, had several online chats (only to be told on the 3rd one that I could only do unlocking over the phone) and sent emails. On 3 occasions I was told they would call back, but they never did. I even wrote to Amazon, as suggested by an O2 advisor, who told me only O2 could do it. I have had to buy a new phone in order to switch suppliers. O2 have since offered me £25 as compensation for my trouble but 4 weeks later I still haven't seen this. NEVER USE O2. Talkmobile are like a breath of fresh air.

I have been with 02 a long time and recently have had to use a lot as issues with Apple iPhone as locked out of iCloud. Apple very difficult although resolved eventually when spoke to a manager. 02 Abz at the Strand has gone over and above what needs to helping me look at different packages, reset iCloud. I am very impressed with service I receive. Usually complaining everywhere else. Another guy there has also been very helpful as bought a second phone. Online helpful as well. Apple Store do not have time. They also have 02 gurus which not used yet but will. My experience with Apple & Carphone warehouse is that 02 is best, esp The Strand and Abz credit needed where credit due. Keep up the good work & no doubt see you soon😀

terrible cover, no reception, and high charges, absolutely no flexibility in customer service. years of being loyal customer, not worth anything.

I think that O2 has the best signal in my area. So when I got another phone for my husband I decided to get him one with O2, obviously. I had the choice of carphonewarehouse which offered a good cashback amount and I'd used them before without problem - or going through quidco to get a £35 cashback which sounded very good at the time. That was last June. I'm still waiting for the cashback and kicking myself that I didn't use carphonewarehouse again. They just don't seem to pay the cashback they promise through quidco so be careful where you buy your phone! I feel tricked.

Just avoid this awful company, the customer service is incredibly rude and dismissive of genuine customer issues or concerns. Not sure how they actually manage to continue as a business when they continually upset and be rude to their loyal customers. Seriously if there was blue print on how not to treat customers o2 would be the main example of this and top any list of offenders. They are the personification of incompetence, bordering on arrogance. Like a lot people on here my data disappears and I have limited access for large periods to my network. But what the hell as long as o2 get their money they don't care. Its baffling how such a large communication company can be so inept at communicating.

Would never recommend O2 to no one. Go anywhere else but them.
Went to buy a phone and they've advised me to make a contract and cancel it afterwards...the whole process and all their staff that I had to put up to was a NIGHTMARE. I honestly think they are trained to be misleading and rude. Too bad I haven't checked Trustpilot before, everyone says the same thing, they deserve that score. O2 guru my a**, more like o2 stealers. Never again.

We have had upto 4 contracts in the family with O2. Everyone of us has had problems with a lack of signal. Kent used to have good signal strength, but not anymore. It varies from very low to non existent. We are now down to 2 contracts, and as soon as my one ends I will cancel it. It has now got so bad that the phone dosent ring, and I get a voicemail come through some time later.
I have spent over an hour trying to find out why with no answers from customer services. It maybe due to high demand on our system, or a drop in the signal. Was the only explanation they offered. Also according to their system there isn't a problem with the service.
Perhaps I should have realised the reason they give good deals on a phone contract, is because the service is rubbish.

Yet another problem with o2, just had a conversation with someone called Chris apparently from the Chairmans Office (more likely a small call centre room somewhere) now despite numerous problems with this company he has informed me that despite the prolonged and cintinuous problems and despite having little or no network access that is not really their problem Apparently it's just one of those things. No company can promise to have 100% coverage as we know but when the problem is becoming worse and the only areas wehere access is available is the kitchen or the bedroom then something is seriously going wrong. But credit to Chris he did inform me that in his experience with this problem going to court it would not stand a chance.....when questioned on this observation and indeed his experience of actually going to court in relation to this...his experience was.. well absolutely NONE....so BLATANT LIES it is then. Come on o2 stop the lies....I sent a letter of complaint to their Dustable Complaints Office and not a dicky bird of a response. Disgraceful company.....SERIOUSLY if your looking for a new phone or contract avoid o2. Can anyone actually bliieve anything from this reprehensible organisation. Does Mark Evans even exist or is he some fictional figurehead created by o2 into fooling loyal who customers who think that by sending an email to him will actually be read by him and not some lackey working in a call centre with an incredibly dismissive and condescending attitude. An overly expensive company certainly not justifying the additional cost. Somebody sort the malaise, the ineptitude and the culture of deception within o2.

Hard to believe this company could get any worse but just realised that the upgrade options/charge on my account had not decreased but actually in real terms were increasing. Called o2 customer service and informed them of this, I was told that never happens. Basically I was being made out a liar yet again. Made a complaint and guess what...they have found that I was correct and there was a computer error. Yet another feeble attempt to buy me off with a token compensation bribe to my account which I again have asked not to be applied. So the moral is if your unfortunate enough to have an account with o2 always double check all your details with this company.

How many accounts are affected like this.....? This is serious and people should check their details immediately.

Below is my original review from December 2016 and nothing has changed to change my original view.

I have had so many problems with o2 its unreal. Data suddenly going missing, wrong billing amounts, being called a liar by their abject, rude customer service and being sent compensation when clearly instructed not and without them accepting any liability. Yet, they refuse to accept there are any problems despite having to have bar placed on my phone to stop it switching to other networks and continually accumulating ridiculous charges. That pales into insignificance when considered alongside the other defects of the phone which include problems with the keypad, loss of network, battery draining after five minutes, messages suddenly changing as soon the send button is pressed. Its a constant struggle and the hassle of dealing with this awful company compounds the misery beyond all reason.

They never admit any responsibility whatsoever despite the increasing weight of evidence and continual complaints. Pointless going to the Ombudsman Services Communications as they rely on the advice and input of the said companies they investigate and are funded by them....you couldn't make it up. Avoid this company at all cost's as it will cost you more than you could imagine.

o2 Priority is great. I have decent signal where I am. No complaints, thanks and keep up the good work! :)

Been to our local O2 shop today to buy a phone on behalf of someone else.
Greeted by a pleasant assistant who asked how she could help I told her the make of phone I wanted so she asked a colleague if it was in stock, he went to look and said there were loads in the storeroom but didn't bring one back with him. I was then asked to take a seat until someone was free. No I just wanted to buy the phone not sit for ages (there was already 2 people waiting) so I asked why the first assistant couldn't get me the phone and I'd pay for it as I was in a hurry, she was new and wasn't allowed to. What happened to just being able to buy a phone without having to wait for an assistant to ask you loads of questions and keep you hanging around. The other assistants didn't even look up to say they would be with me as soon as they could. They must have had the same training as their customer services

Absolutely terrible service after being a loyal customer for years they made a false upgrade and then made me waste around 6 months of my life trying to prove I did not make this ! Terrible

Every 6 months or so I receive a letter threatening legal action for non payment. I am a long standing customer of over 20 years and have paid by direct debit without fail. The problem started when Telefonica separated call time and equipment. My call time payments to O2 are collected without a problem. Unlike Telefonica who regularly make the same mistake and then blame me.
Having received the threatening letter I have to call to report the problem. The call centre do not have a copy of the letter nor notes on previous occurrences of the problem.
After long and tortuous telephone discussions Telefonica accept the problem is caused by its accounting system.

I am posting this review in the hope it will be noticed by Telefonica and they will sort it out.

I paid for my bill online and instead of taking out the correct amount you took out £727. I have been on the phone, I have spoken to the bank and after you agreed to give me the full refund and cancel the transaction, you still took the money out of my account.

I have now had to cancel my contract with you, as you took it upon yourselves to take two bills from the amount that you were supposed to refund me - and now I have only received around £500.

You have forced me to cancel my contract so that I don't have any more money taken from you and you still are not refunding me the rest or getting back to me.

It is disgusting that you can take nearly £1000 from me - leaving me in debt and then have the nerve to take more money from the original refund amount.

This matter has been put to lawyers and my bank.

Disgusting and against the law......but still no one has the decency to contact me regarding this.

C. Morrison

I honestly don't know where to begin. I was given the wrong handset (which I later found didn't meet my needs) - I'll take the hit on that one for accepting it. But then I found out I'd been paying for two accounts - the Ombudsman agreed with O2 that again that was my fault. However, during the Ombudsman investigation, O2 continued billing me, increasing the amount owed arbitrarily, and sent increasingly explicit threats of bailiff action - to the point where coming up to Christmas I couldn't let my wife or daughter answer the door. This, despite hours on the landline (at my expense) trying to resolve the situation and getting passed around until the line went dead. In the end, the Ombudsman got O2 to repay me and send a letter of apology. Now, a year later I find they put a late payment notice on the account before they closed it, which I will now have to appeal. Avoid these people like the plague!

Absolutely disgusted with this company. I have been loyal to o2 for many years at least 7. Then they decide to charge me and extra 15 pound a month for the last 4 months!!! I wonder what this is for maybe I used more of my data than I thought but no this is not the case. They have decided to charged me for a TV streaming service I have never seen or heard of before. Absolute jokers think this is acceptable. I will deffo be changing providers once my contract is up.

I'm really quite shocked with the low ratings for O2. I love this network, they are always there to help unlike some.. EE. They are attentive and the shop I go to in Newcastle Eldon Square are always ready to help. The new O2 Refresh scheme meant I could upgrade 2 months early, which made me very excited. Ordered online and within an hour was ready to collect. Everything was done for me. They were so helpful. Anyway, getting ready for my partner to switch from EE to O2.

Absolutely useless, I would never want to deal with this company via online chatting again, you know full well that you're not the only person the operator is chatting to at the same time as yourself. Very unprofessional and rude actually..received all kinds of online promises with absolutely nada, zero delivered..already moved 2 x mobiles to other network providers, next time they mess up the last phone will be moved as well...