The Natural Wood Company uk ltd Recenzje 

278
•
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely amazing service , definitely 5 stars! I ordered a personalised wooden bookmark as a gift and I couldn’t be happier with it. The service was exceptional from start to finish. I even recei... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Product: as advertised. Delivery date indicated when order placed: Totally wrong. Communication about order status / delivery date: None. Response to emails / web chat: None.

Reakcja na opinię

Oceniono na 4 z 5

Thank you for your response Steve . The oak tree did arrive , beautifully packaged and craftsmanship looks amazing . Not assembled it yet though . Sorry you’ve been through such a difficult time .... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered 6 April. Still waiting. No communication. After no response, raised a PayPal dispute 16 July. Within an hour of that got Tracking notification. Will update once it arrives. DPD don’t actu... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Cieśla
  2. również w kategorii:
  3. Grawer
  4. Sklep ogólny
  5. Sklep z podarunkami
  6. Stolarstwo
  7. Warsztat produkcyjny

Napisane przez firmę

We offer the customer beautiful, practical, handmade products for the home and garden. We will always strive to provide the best possible service, quality and value. The Natural Wood Company is a small workshop in the heart of the Cambridgeshire countryside that specialises in creating beautiful wooden gifts for the home and garden.


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

278 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 91% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(278)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 59

Napisz recenzję
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Oceniono na 4 z 5

Out of Stock - but put right

I ordered a Doorstop as a present. Unfortunately the timber was out of stock - I didn't know this at the time of ordering and I probably wouldn't have placed the order as I wanted it quickly. However, once I chased the order it was put on high priority and arrived very quickly, so thank you. The recipient of the present was delighted. The product was good quality and the service was great once the problem had been addressed

23 października 2024
Oceniono na 5 z 5

Lovely bookmark

Lovely bookmark, purchased to mark a milestone birthday. Super quick delivery. Highly recommend.

25 października 2024
Oceniono na 5 z 5

Amazing- excellent products

Amazing, we already have a Christmas Tree which we love but I bought my husband oak salt and pepper grinders for our wedding anniversary, he loved them. Highly recommended, thank you

5 października 2024
Opinia niezależna
Oceniono na 1 z 5

Great product, poor service

Product is lovely and just what I wanted, but service and delivery times were awful. Was told twice the product was out for delivery and had to keep chasing. When I asked for a full refund my order was delivered the next day,

23 września 2024
Logo The Natural Wood Company uk ltd

Odpowiedź od The Natural Wood Company uk ltd

Thank you for taking the time to leave your review.

I'm delighted to hear that you were pleased with the product and that it was exactly what you were looking for.

I do, however, sincerely apologise for the delays and the poor communication you experienced. I completely understand how frustrating it must have been to have to keep chasing for updates, and I appreciate that the service you received fell well below the standard I expect from my business.

In the last 12 months, we went through significant staffing changes, redundancies, and had to relocate our workshop twice. This caused major disruption to the business and, unfortunately, resulted in delays and a breakdown in our customer communication. While this provides some context, I fully appreciate that it doesn't excuse the experience you had.

I'm pleased to say that our workshop has now successfully relocated to Cambridgeshire, and we are back on track. Orders are being completed and dispatched on schedule, and our communication with customers has been restored to the standard it should always have been.

Thank you again for recognising the quality of the finished product, and I apologise once again for the frustration caused.

Kind regards,

Steve
The Natural Wood Company

Oceniono na 4 z 5

Beautiful doorstop

Beautiful doorstop, great craftsmanship. It took a lot longer to arrive than advertised. Had a quick response to both emails I sent and an honest explanation as to the delay. Extend your delivery times and that will manage expectations of arrival. It is such a great product. Well packaged as well.

6 września 2024
Opinia niezależna
Oceniono na 5 z 5

Door stop

Such a nice company to deal with
It was worth the wait I had a beautiful bespoke doorstop made. Steve the owner helped me measure whilst on the phone so it was just perfect.
Thankyou so much and I highly recommend this company ⭐️⭐️⭐️⭐️⭐️

30 sierpnia 2024
Oceniono na 1 z 5

No order and no response

I placed an order for a doorstop on 9th August and have literally heard nothing since, despite several chaser emails.
I have no idea what is going on and I just want someone to respond to me.

2 września 2024
Opinia niezależna
Logo The Natural Wood Company uk ltd

Odpowiedź od The Natural Wood Company uk ltd

Hi Sharon

Thank you for bringing this to our attention, we pride ourselves on our customer service and can only apologise for the extended delay and the lack of communication.

Your order is currently in production in our workshop, and is due for dispatch tomorrow. I will of course update your order with tracking details once dispatched.

We appreciate your patience and understanding.

Best regards Steve

Oceniono na 5 z 5

Beautifully made

Beautifully made, fits perfectly. Had a door destroyed by the wind as door stop failed, problem now solved

23 sierpnia 2024
Logo The Natural Wood Company uk ltd

Odpowiedź od The Natural Wood Company uk ltd

Thank you for your kind words! We're thrilled to hear that you loved doorstop. Your support means the world to us!

Oceniono na 4 z 5

Great fit happy with product it just…

Great fit happy with product it just took a long time

16 sierpnia 2024
Logo The Natural Wood Company uk ltd

Odpowiedź od The Natural Wood Company uk ltd

Thank you Connie, we truly appreciate your support. Knowing that you love your doorstop makes all our hard work worthwhile. Thanks for shopping with us!"

Oceniono na 5 z 5
Logo The Natural Wood Company uk ltd

Odpowiedź od The Natural Wood Company uk ltd

Thank you so much for your positive review! We're committed to providing the best customer experience we can along with outstanding quality products, we're glad to see that reflected in your experience with, enjoy your doorstop :)

Oceniono na 5 z 5

Lovely quality product.

Lovely quality product can’t wait to put my tree up.
Delivery date suggested on order form did not quite match date delivered but owner did keep me informed.
So pleased to buy an alternative Christmas tree which is made in UK.

20 sierpnia 2024
Oceniono na 5 z 5

Absolutely lovely Tea & Sugar jars

Absolutely lovely Tea & Sugar jars! I have been looking for years for the right ones! Thanks to Olivia Bowen for sharing this company. I will be purchasing more items in the future. Delivery was a little bit longer but i thought it would be as i know alot of people would have ordered. Communication was brill and i received them today. Very well packaged up. Thank you so much i love them!

7 sierpnia 2024
Oceniono na 5 z 5

Amazing product; exceptional customer service

I don't like being sensationalist for the sake of it: but my recent experience shopping here has been the best customer service experience I've received of any time I've shopped. I ordered an engraved bookmark, which was lovely and top quality. But I was more blown away by the level of care and service. I had to make a last minute order for a friend leaving the country. Dom was super helpful, super responsive and so flexible with everything that we needed. Still can't believe we managed to get everything sorted in a few hours for the delivery to come the next day.

Honestly can't recommend these guys enough

18 lipca 2024
Opinia niezależna

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