Nationwide Vehicle Rentals Recenzje 

We booked a minibus 6 months in advance for our well-planned trip and paid the full amount upfront. On the day of the trip, they failed to provide the bus, completely ruining our plans.

They are still holding all of our money and haven’t even returned the deposit. We’ve tried calling, emailing, and contacting them multiple times, but there has been no response at all.

This has been a terrible experience and feels like a complete scam. I would strongly advise everyone to stay away from this company. We are now taking legal action to recover our money.

Dodgy company. Steer very clear of them. Scum of the earth beyond anything i have seen professionally. Hired a van from them which had little adblue, i spoke to them on the phone and they said fill it up and we will refund you. Spent almost 80quid on Adblue. Returned the van in same condition and got email saying we will refund your deposit and adblue money within 28 days. Its been almost 4 weeks since and no response to any of my emails and calls. Dodgy P.O.box address on companies house so no physical address to send Court documents. Very dodgy people. I hope karma gets to them one day!

Nationwide Vehicle Rentals – Avoid at all costs

I have had one of the worst customer service experiences I’ve ever seen with Nationwide Vehicle Rentals. I have been waiting far beyond their own stated timeframe for a refund, with excuse after excuse and still no money in my account. They promised the refund would arrive “within 2 hours” – days later, nothing.

My emails are largely ignored, and getting through to anyone by phone is practically impossible. When I do manage to make contact, I receive vague assurances instead of clear answers, firm timings or any sense of urgency. Processing a simple refund should take minutes, not weeks.

This level of disregard for customers’ time and money is completely unacceptable. Based on my experience, I cannot recommend Nationwide Vehicle Rentals and would strongly advise others to think very carefully before using them.

Sources

Fraudulent company. The van we hired did turn up, but I've been chasing them to get my deposit back for over a month with no response from them whatsoever. All e-mails and phone calls have been completely ignored. absolutely avoid this scam of a company!!!

Bargepole. Avoid this company at all costs. I rented a minibus to drive up to Scotland for a family event. The day before the vehicle was due to be delivered, I received an email to say that the vehicle had been involved in an incident, and no replacement was available. I was told that a refund would be made within 4-5 days. I didn't receive the refund, so I emailed customer service and was told that it might take up to 28 days. After nearly 5 weeks I sent another email to say that unless i received the refund within 48h I would take action. Of course, nothing happened so I asked my credit card provider to instigate a chargeback, which has been completed. Always pay with a credit card and keep the email trail.

You will not get your deposit back. The customer service line either rings out or you get a bot and go around in circles. AVOID!!!!!!

Avoid at all costs you will not get your deposit back. If you are foolish and do use them pay by credit card and charge it back. They will not refund your deposit. Sooner or later this company needs to be put down. If I had time and energy I would put in a claim and seek to obtain judgement and a winding up petition. Just don’t use them. When the day comes that they fall into administration and a lot of innocent people will be protected from these crooks.

Avoid this company! Having booked a van online yesterday, I received an e-mail today to say they had amended the booking to fit their schedule and in the process increased the cost with no explanation. Spent half an hour on the phone trying to get through to them to finally be greeted by a bot. No way of speaking to a human. I wish I had checked out the reviews on here before I made my booking.

Vehicle never arrived - email agent couldn't find booking reference and telephone number puts you on hold for 30 minutes before connecting to an AI agent, whos only purpose is to tell you to email.

Avoid

Can was delivered and picked up all OK. Problem came with trying to get the deposit back. Despite confirming no issues with the van and it will be refunded in 5 days, over a month later no refund. I have been advised by them to contact my credit card company for the refund. Just zaps time and its not needed

Spoke to someone on the phone to enquire about vehicle hire, rude from the start, absolute sausage!! No wonder reviews are rubbish, people like this make the world a bad place.

I have rented a Van in February and was among many individuals waiting for their deposit refund from Nationwide Vehicle Rentals, yet despite my efforts, the refund was not paid. In terms of the vehicle itself everything was ok, I personally didn't have any issues apart from the deposit refund. After making numerous phone calls and sending several emails, I only received a generic response stating that the company had 28 days to process the refund and that my claim had been forwarded to the appropriate department. Following months of persistent communication without resolution, I decided to raise a scam claim with my bank, providing a detailed explanation of the situation along with screenshots of my attempted calls and all related correspondence. Although I initially felt skeptical and feared I might lose my money, I was pleasantly surprised when my bank informed me that the dispute was successful and the refund had been credited to my account. Fully recommend everybody to do same.

Vehicle hire in November 2025. Still waiting for the deposit to be repaid in May 2026. Awaiting county court judgement but looks as if we are not alone in this. Also the accounts were not filed in time so there is an application pending for them to be struck off. Don't expect to get deposit repaid and the hire was for a charity. How mean can you get. TOTAL CONMEN - DO NOT USE

Dear Nationwide Vehicle Rentals,

I am writing to raise a formal complaint regarding my reservation NVR34748A84030.

Despite the completion of the rental, the following issues remain unresolved:

- The £250 deposit has not been returned
- The compensation that was promised due to delayed and inadequate service has not been paid

This situation is unacceptable. I have made reasonable attempts to resolve this matter, yet no satisfactory action has been taken.

Please treat this as a formal complaint. I request that:

1. The full £250 deposit is returned immediately
2. The agreed compensation is paid without further delay
3. A written explanation is provided

If this matter is not resolved within 7 days, I will escalate the complaint to:

- The British Vehicle Rental and Leasing Association (BVRLA)
- Relevant consumer protection bodies
- And, if necessary, initiate proceedings through the Small Claims Court

I hope this can be resolved promptly and without further escalation.

Yours sincerely,
Mr Enser Eksi

DO NOT USE.

Hired a car from 21/01/26-31/01/26.
£250 deposit still not returned despite numerous requests. Vehicle supplied was in extremely poor condition.

Small claims court proceedings underway.

Do NOT use these people: they failed to return my deposit and when you check on Companies House they have gaps in company accounts and HMRC is taking action against them. Director is Mr Liam Mckenzie, and he too has action against him. Robbing, scheming little bastards. They are thieves.

They were quick to deliver but slow to pickup the van the next day.
The guy picking up the van wasnt friendly at all and said I didn’t need to do anything else. I am still waiting for my deposit refund.
I’m getting the impression that’s their business model/scam. Hope they prove me wrong

I sent this co. a £500 deposit for a minibus hire some weeks ago, i never had a confirmation of receipt even though the money had left my account, despite attempted phone calls,( you can never get through), and many emails to date i have never heard from them, they are now being investigated by the fraud dept. of my bank.

I regret not checking Trustpilot before using NVR.co.uk — I’ve since seen many reviews describing experiences just like mine. I wish I can give less than 1 star.

From the moment we paid, customer service was virtually nonexistent. We hired a 9-seater minibus for delivery on 2nd April at 12pm, but it didn’t arrive until 3pm, already putting our 5-hour family journey at risk.

The vehicle condition was unacceptable: flat tyres, empty diesel tank, and faulty seats. We had to inflate tyres and refuel before even setting off.

Two hours into the journey, a check engine light appeared with an “AdBlue system malfunction” warning and a countdown suggesting the vehicle could stop completely. It was frightening. We tried calling repeatedly — no answer. We were left stranded to figure it out ourselves and had to urgently buy AdBlue just to continue.

Collection was just as chaotic. We were told last minute it wouldn’t be picked up on the agreed date but 2 days after, then contacted again by a different number on the new collection date. Throughout all of this, emails and calls were completely ignored by NVR just to validate.

Till today we still haven’t received our deposit back or any communication at all. No reply to all our emails and getting through to them on calls is impossible.

We don't even know what to do next, this was stressful, unsafe, and completely unprofessional. Avoid at all costs.

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