EIGHT pounds to return a pair of jeans that didn't fit me is an absolute joke. You are making money from your clothes not fitting properly! It does not cost that much to post a small parcel, you are... Zobacz więcej
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Plutôt bonne qualité. Jean acheté il y a un peu moins de 2 ans, et il n’a pas bougé. J’en avais un par contre, acheté précédemment qui contenait de l’elasthane, qui a fini par s’abîmer plus rapidem... Zobacz więcej
Köpte ett par jeans via nudies hemsida. Returnerade dessa då de var för små. Beställde i samma veva ett nytt par i större storlek vilka passade fint. Nu vägrar dock nudie att återbetala tillbakaskicka... Zobacz więcej
Hello everybody. This shop is better to avoid. Wrong sizing, disaster customer service ( robot enswer) and after the period of 10 working days to return the money. NO ENSWER. NO MONEY BACK. AVIOD T... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Nudie Jeans Co doesn’t just offer jeans. With a wear and tear-way of thinking, reuse and repair program Nudie Jeans Co provides and maintains a tradition true to the fabric’s tradition and characteristics. Founded in Gothenburg in 2001, the Swedish denim company has been recognized for their work with sustainability, both environmental and social. With a denim selection made from 100% organic cotton and transparent production, Nudie Jeans Co is in the fore edge and has taken a prominent role in the industry’s work for a more sustainable existence.
Dane kontaktowe
Västra Hamngatan 6, 411 17, Gothenburg, Szwecja
- customercare@nudiejeans.com
- +46 10 15 15 800
- nudiejeans.com
Inni użytkownicy przeglądali również
Great looks/fit, amazing repairs in Copenhagen
Great quality jeans. I have had a pair of Tuff Tony for about three years now and recently bought a pair of Rad Rufus Dry Heavy. The second is a particularly great fit on me, and the color is awesome imo.
Have in mind that their different models can have different sizes, especially for waist. My TTs are 29/30 and RR 30/30, so I would always recommend trying before buying, if possible.
If not, in Denmark they send a return label. It can be annoying to wait for it to be returned, get the money back and then buy another model - I've been there. That's why I would recommend buying from a physical seller, such as Res Res in Copenhagen. I have also been there to repair my Tuff Tony at least three times, always with great craftsmanship and turnaround times - very pleased with that. Here, you can also ship it to be repaired, unlike other reviews have mentioned.
Yes, the repairs were mostly on the inner side of the legs, like other reviews mentioned; I bike and have had the same problem with Levi's as well, so it's not a sign for bad quality of the Nudie Jeans.
Absolutely appalling quality
Absolutely appalling quality. Here’s the thing, I love the designs and the company ethos but every item I’ve bought has arrived in disrepair or I’ve had to get a tailor to fix them a couple of weeks later. Really shoddy. God customer service though tbf. A real shame.
Yep, the lifetime warranty shouldn't be a selling point and the customer service is arrogant
A big part of my decision to purchase Nudie jeans was the lifetime warranty. However the fact that you have to return them to a store in person, wait weeks and then go back to the store and pick them up, excludes most of the country that don't live near their store in London. Not sure it's even legal, certainly doesn't feel ethical to make the warranty your big selling point when it comes with these restrictive terms. Makes me question the whole company and their other ethical claims. To top it off their customer service attitude stinks of arrogance. I won't be buying another pair of Nudie jeans and will happily tell anyone else sucked in by their notion.
Avoid at all costs
Here’s a revised version of your feedback:
I ordered several pairs of jeans and a jumper but two items were missing from the delivery. After contacting their customer service, I was told they had “checked everything” and confirmed all items had been delivered—which was not true. UPS had delivered the package to someone else, and I only received it four days later. Despite this, the company took no responsibility for the issue.
Their customer service is shockingly rude, unhelpful, and unpleasant, particularly a senior team member named Mike. The company’s customer service rating of 62% speaks for itself. I’ve never experienced such poor service and would strongly advise against ordering from them.
Avoid at all costs.
Von wegen „forever Jeans „
Ich muss meine Bewertung leider korrigieren. Die Hosen halten leider nicht so lange wie erhofft und beworben. Das Reparatur Versprechen scheint dazu nur eine Marketing Lüge zu sein. Wir werden das ganze nun eskalieren… Es bleibt spannend
Regular customer at the store in…
Regular customer at the store in d’Arblay St, London for the last 10 years or so. Super helpful and always a pleasure. Knowledgeable staff, easy repairs although disappointed they send out rather than is-store unless paid for. Thank you to Paola and team for my latest fit
Terrible quality jeans and unresponsive customer service / Jeans de mauvaise qualité et service client non réactif
ENG : I do not recommend Nudie Jeans.
I am extremely disappointed with Nudie Jeans. The quality is very low for the premium price they charge. After only a few months of light use, a hole appeared under the junction area. This has never happened to me with other jeans before.
When I reached out to customer service, they offered a so-called “repair” with visible stitches, which feels more like a quick fix than a genuine solution. This was particularly disappointing given the sensitive area where the damage occurred. Anyone can see that stitching this area would not only look unsightly but also fail to restore the jeans’ durability, essentially leaving me with a product that’s still unusable. For a brand that markets itself as premium, this response is completely unacceptable and shows a lack of commitment to quality or customer care.
On top of that, the customer service team was unhelpful and unwilling to listen to my concerns. I expected much better quality and support for the price I paid.
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FR : Je ne recommande pas Nudie Jeans.
Je suis extrêmement déçu par Nudie Jeans. La qualité est vraiment médiocre pour le prix élevé qu’ils demandent. Après seulement quelques mois d'utilisation légère, un trou est apparu sous l’entrejambe. Cela ne m'était jamais arrivé avec d'autres jeans.
Lorsque j'ai contacté le service client, ils ont proposé une soi-disant « réparation » avec des coutures visibles, ce qui ressemble davantage à une solution bâclée qu’à une véritable prise en charge. Cela a été particulièrement décevant, étant donné que la zone endommagée est sensible. N'importe qui comprend que recoudre cette zone ne serait pas seulement inesthétique, mais aussi totalement inefficace pour redonner de la durabilité au jean. Au final, cela me laisse avec un produit toujours inutilisable. Pour une marque qui se prétend haut de gamme, cette réponse est tout simplement inacceptable et démontre un manque flagrant d’engagement envers la qualité et la satisfaction client.
En plus, le service client était peu à l'écoute et non coopératif face à mes préoccupations. J'attendais beaucoup mieux pour le prix que j’ai payé.
Faulty button
I’ve worn only nudie denim for about 15 yrs
Bought a new winter pair as normal but the second time of putting them on the top bottom pin snapped off.
I contacted three times trying to get a replacement button, should have been rather simple solution.
The only option they gave is to post them back to them at a cost of around £15 postage and then more annnoying wait another minimum 3-4 wks for replacement.
I usually try avoid using nudie jeans direct because of their slow shipping and less than average customer care but I wanted a new belt as well this time.
So I’ve just wasted £145 on jeans that can’t be worn unless I waste more money and time on return postage
Lifetime repairs....NOT
Bought Jeans 2 years ago...solely because of the Lifetime Repair promise. The metal fly has now broken...and lo and behold...you need to be living in London or Birmingam and physically take the jeans in to be repaired. The nearest repair partner to me in Birmingham is 160 miles away. Nudie won't allow me to post to thdm. Also they won't refund if I take to a local tailor to repair.
The lifetime repair is a con...unless you live in London...or Birmingham.
Really disappointed.
Sizes are not accurate and terrible customer service..
You can order 2 pairs of the same jeans in the same size and they can end up a completely different size after a wash. Nudie says they don't return jeans that have been worn or without tags even though EU law says items wrongly advertised must be returned at no cost of the customer. I have contacted ACM via ConsuWijzer.
Update: I have submitted a small-claims proceeding to the Court of Den Haag.
Fantastic high-quality jeans
I ordered the Breezy Britt jeans nearly a year ago, and they are truly fantastic. Immediately out of the box, I could tell that these were higher quality than any other jeans that I had in my closet (where I frequently have the issue of getting holes within the first year or so). I’m very confident that these will last for a long time, as the company promises.
Admittedly I’m not sure why the company gets such bad reviews on here, but I’ve never had to go to their customer service, nor am I based in the UK/Ireland (where it seems a majority of the bad reviews are coming from).
Worst service ever. Scammers
Worst customer service ever. Received my package open and a missing pair of jeans even the UPS photo proof of delivery showed it. But nudie jeans won’t do anything but telling me they shipped all the items. Lost $250.
Be careful and never order from them it’s way complicated. They have 2.5 stars
Great Customer Service!
Had problems with the delivery. Customer service was very nice and helpful! Super fast responses.
Great customer service
Mike and the gang at Nudie give wonderful customer service and the jeans are always great. If ever there's an issue with shipping, they really go out of their way to help. An awesome brand and I've been wearing Nudie jeans for years
Poor quality jeans sold at premium price
Poor quality thin fabric denim, which started getting holes after 5,6 months and shrunk 7% on cold hand wash. They do excellent marketing and big claims but in reality the jeans are way overpriced for the quality.
Lieblingsbrand!
Ich bin ein absoluter Nudie Jeans Fan und so dankbar auf diese tolle Marke gestoßen zu sein. Ich liebe die Philosophie die sie vertreten und man hat ein gutes Gefühl ihre Kleidung zu tragen. Ich trage meine Nudie Jeans jeden Tag und hatte noch kein einziges Problem, dass etwas kaputt gegangen ist.
Auch dem Kundenservice muss ich ein riesen Lob aussprechen. Super freundlich und sehr bemüht das Problem zu lösen.
Ich persönlich kann diese Brand einfach nur uneingeschränkt empfehlen!
Vägrar återbetala returnerade jeans...
Köpte ett par jeans via nudies hemsida. Returnerade dessa då de var för små. Beställde i samma veva ett nytt par i större storlek vilka passade fint. Nu vägrar dock nudie att återbetala tillbakaskickade jeans då de menar att de mottagit ett par hm-jeans istället. Summa summarum har jag då fått betala dubbelt för ett par jeans. 1600 kr x 2 = 3400 kr Gäller order 3013007.
Bästa jeansen
Efter att jag köpte ett par jeans 2004, kom jag tillbaka 2022 och har nu 4-5 par. Finns inga andra jeans som passar mig som Nudie. Bästa jeansen jag provat och då har jag använt det mesta från svenska, tyska, amerikanska, italienska jeans. Nudie kan jeans och har ett bra klassiskt snitt.
False Advertising
Excellent Jeans but all the advertising about “Jeans for Life” & numerous claims of free repairs for life does NOT apply in Ireland. We have purchased 8 pairs of Jeans in our home (@ circa €160 a pair !!) certainly influenced by this supposed Eco boast. UNTRUE - on communication with Nudie they confirmed they do NOT have ANY service in Ireland
Ich habe mich wegen der Nachhaltigkeit…
Ich habe mich wegen der Nachhaltigkeit dazu verführen lassen mir dort eine Hose zu kaufen. Mit meinen vorherigen H&M Hosen bin ich immer ungefähr ein Jahr gut gefahren, bevor sie erneuert werden mussten. Deswegen wollte ich in ein Modell investieren, welches länger hält und zusätzlich Nachhaltigkeit verkörpert und vielleicht weniger zur Fast-Fashion Branche gehört. Nun besitze ich die Hose seit 6 Monaten.. Der Bereich um das Gesäß ist total abgetragen, die Farbe ist weg und es sieht weiß aus. Sowas habe ich noch nicht mal bei meinen H&M Hosen erlebt. Und es ist bereits ein Loch in der Hosentasche. Auf der Seite steht zwar, dass man die Hose reparieren kann. Dazu muss ich aber nach Berlin fahren. Ich weiß auch nicht, wie sie die Verfärbung des Stoffs regeln wollen. Aber ich denke ich werde trotzdem dort mal vorbeigehen und schauen wie der Service ist. Ich bin mit Levis immer deutlich besser gefahren und denke, dass ich sparen werde, um auf Levis umzusteigen! Keine Empfehlung von mir!! Leider zu viel Geld verschwendet..
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