Tried ordering a sim card about 6 months ago. Couldnt get passed through the verification stage as the verification email never arrived. Tried a few times and then contacted customer services who told... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
RWG cust services did not respond to my enquiery, but NOW cust service did so (via my mobile), and quickly, twice. First prob:- dreaded 'call forwarding' mssg. David patiently talked me (a non-tec... Zobacz więcej
Reakcja na opinię
Bought an RWG SIM as a back up, registered it, shows up as NOW Mobile ...no response but it appeared to be fine. All if a sudden, my account has disappeared, the SIM deactivated and my funds gone. Am... Zobacz więcej
Reakcja na opinię
Was struggling to get a sim reactivated for an elderly relative. I got no response to email requests, form submissions and none of my 8 phone calls were answered. After waiting in a queue for 15 min... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Operator sieci komórkowej
- również w kategorii:
- Dostawca usług telekomunikacyjnych
Napisane przez firmę
A mobile network that talks your language, the language of NOW.
Dane kontaktowe
Studio 2, Anchor Brewhouse, 50 Shad Thames, SE1 2LY, London, Zjednoczone Królestwo
- 02078717669
- hello@nowpayg.co.uk
- nowmobile.co.uk
2,5
Słaba
185 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Just had a live chat with Ismail and…
Just had a live chat with Ismail and found him to be so very helpful. Looking for a deal for an elderly relative who had been oversold and mis sold a product by another network provider , it was wonderful to speak to someone who was not just about the sale but also caring that we got the right product for our needs He checked how we were going to use the phone and even checked the signal strength for our postcode.
15 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Linda Carter,
Thank you for providing such lovely feedback and sharing your experience.
Your kind words will surely reach Mr.Ismail.
Keep using Now Mobile.
Best Regards,
Now Mobile
Now mobile is great 👍
Now mobile has been our simcards for nearly the entire family, we recommended nowmobile to family and friends and ita worth it!
14 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Shifa,
Thank you for taking out the time to rate us.
We are glad that your family is enjoying our services.
Keep using Now mobile.
Regards,
Customer Service
Awesome & Fabulous service im using…
Awesome & Fabulous service im using since 2011
14 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Bilal,
Thank you for taking out the time to rate us.
We are happy to know that you are satisfied with our services.
Best Regards,
Now Mobile
Great email customer service from…
Great email customer service from Ismail! Nice to be able to speak to good customer service, very quickly!
14 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Sam,
Thank you for the appreciation.
Your kind words have reached Ismail.
Keep using Now mobile.
Best Regards,
Now Mobile
I moved to Now mobile because I don't…
I moved to Now mobile because I don't use my mobile that often. The price rate is very good and my experience with Now has been excellent. Thanks
14 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Robert,
Thank you for providing your feedback.
We are glad to know about your experience.
Keep using Now Mobile.
Best Regards,
Now Mobile
More than 11 years with Great Now Mobile
I have been using Now Mobile services since 2012,
The customer services team are very helpful, via calls and email.
14 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear AbdelRahman,
It sounds awesome that you have been with us for more then a decade.
We do honor a loyal customer like yourself.
Keep using Now Mobile.
Best Regards,
Customer Service
Great network and good service
Great network and good service. I am using for several years.
13 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Daalia,
Thank you for sharing your experience.
We assure to provide the same services in the years to come.
Keep using Now Mobile.
Best Regards,
Customer Service
I left 3 to join Now Mobile and have…
I left 3 to join Now Mobile and have been with them for a few years now. They use the EE network for coverage so no issues there. On the rare occasion I need to speak with someone in customer services I always manage to speak to someone within 3 minutes and never an offshore call centre. Overall not a bad network and good value.
13 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear David,
It's good to hear you have been with us for years now and found our network good.
We would like to know how we can improve further to get a 5-Star review from you. You can send your suggestions at hello@nowmobile.co.uk
Best Regards,
Now Mobile
Great service
Now mobile is a very easy, fast and cheap and just makes calling and texting much easier. NOW Mobile is a great service provider that offers a wide range of features and benefits to its customers. It provides fast and secure connection as well. Overall, I highly recommend NOW Mobile to anyone looking for a reliable and affordable mobile service.
13 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Aaliyah,
We feel honored by your kind words.
We do appreciate your feedback and experience.
Keep using Now Mobile
Great value and excellent Customer…
Great value and excellent Customer service, they are very helpful.
13 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Andrew,
Thank you very much for sharing your experience.
Keep using Now Mobile.
Best Regards,
Customer Service
Very positive experience with Now…
Very positive experience with Now Mobile. Moved my number to this company as they have the best reception out of all networks in Tamworth. Customer service very supportive and almost instantly responsive. Great for people who she family abroad as offer minutes for all over the world.
13 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Agnieszka,
That sounds great.
We are more than happy to have a satisfied customer like you.
Keep using Now Mobile.
Best Regards,
Customer Service
I went from now mobile because of the…
I went from now mobile because of the plans they do help people with low income they don't want to sit up a contract as they can't afford one and this is exactly with a contract you just top it up and you want to
13 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Callum,
Thank you for your kind review.
We are glad you are enjoying using Now Mobile.
Best Regards
Now Mobile
Fake reviews and poor experience
My SIM card was never sent out and I had no communication that this was the case.
I got in touch with support and they asked if I was at some random address which I can only assume is another customer. It ended up being that the SIM would arrive too late so I'd have to renew my current contract with another provider anyway.
At this point I asked for a refund and they said yes and that it would be processed. A couple of weeks later I had no refund so messaged them and they said there was no such request. Finally got my refund a few days later.
They then emailed me today asking if I wanted a "good will offer". I assumed this was due to the previous mistakes so I replied yes and then received an email saying to leave a review here in order to get the offers. I wouldn't trust many reviews on here due to this.
13 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Dean Hope,
We do appreciate your feedback.
We always encourage our users to rate the services at Trust Pilot and we have the link on the homepage of the website.
We also run surveys to have feedback from our valuable customers.
The goodwill offer is obviously for the inconvenience you have faced. You can write to us at hello@nowmobile.co.uk in case you need any assistance.
Best Regards,
Now Mobile
Cheap
Reliable service for a budgeting price, PayAsYouGo basis giving you plenty space keep Ing eye on your spendings.
12 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Michal,
We appreciate your kind words.
We do offer a huge variety of monthly and pay as you go plans so that every user can benefit themselves.
Keep using Now Mobile
Best Regards,
Customer Service
Efficient customer care
Customer care was able to resolve my number porting transfer and provided some credit when the payment system was not working
13 marca 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Karl,
Thank you for the feedback.
It's our prime priority to make sure you are connected with your loved ones. Our customer care is highly professional and helpful, and your kind words will definitely reach them.
Regards,
Now Mobile
Very prompt and excellent customer service
Very quick to send out the SIM card, live chat has been very responsive and they've answered every question I've had, number was ported in 24 hours, good prices, would recommend.
11 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Carl Spiby,
It sounds amazing. We are honored by your kind words and more than happy to know about the 1st impression you had with us.
Best Regards,
Now Mobile
Great MVNO in UK
I am a now mobile subscriber for long time.their calling package are soo cheap.They use EE network for great coverage.Customer care advisor are very helpful.Highly recomended network specially for international call.
10 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Good morning Sanaul,
You have precisely described the Now Mobile services here.
We are more than happy to know about your experience and assure to provide you the same kind of services in the years to come.
Best Regards,
Now Mobile
I am very satisfied from Now mobile
I am very satisfied from Now mobile. Everything is very nice. Service is very good for me. I highly recommend Now mobile. Thank You.
10 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Strahil,
Thank you for the amazing review.
We are glad you are satisfied with Now Mobile Services.
Best Regards,
Now mobile
Don’t Use Now Mobile
Used Now mobile just one month. Terrible service. Customer services are terrible. When you are on call 4G services will convert to 3G service. And some places internet disconnected while on calling.
Don’t recommend. It’s better to use EE OR 1p mobile.
10 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear Vicky,
Thank you for providing your feedback. I would like to inform you that we are a Mobile Virtual Network Operator powered by EE network.
Please send us the details at hello@nowmobile.co.uk along with your mobile number. We will definitely check it for you.
Best Regards,
Now Mobile
Good, but 5g needs to improve
I joined because they use EE network which was good.... until I got a text to restart for 5g, which I did.... all I can say is that whenever I'm in a 5g area it's worse than 4g used to be.
If I could turn off 5g I would!!
Talking to friends they have same issues on other networks, but seems less often than me
9 maja 2023
Opinia niezależna
Odpowiedź od Now Mobile
Dear JL,
Thank you for sharing your feedback.
We would like to know a bit more about the problem.
Please send us your mobile number, handset model and location where you are facing the issue so that we can resolve it for you. Please send an email at hello@nowmobile.co.uk.
Regards,
Now Mobile
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.