Nissan Canada Recenzje 

Went to dealership for a warranty repair regarding the Driver Seat heating under the purchased Extended Service Plan. The service department broke one of the seat bolts and wanted to charge an additional 4 - 6 hours full shop rate to repair the bolt (they broke) even before diagnosing the heated seat issue. All at my expense. Without a diagnosis, the Nissan Extended Plan will not cover replacement work. Also, Nissan will not cover the diagnostic costs—a large waste of money on a useless Extended Warranty Plan.

Hi my name is Mary Scott, i drive a 2021 nissan...i m having a problem with parking censer...i m told that its a T S B problem and i nee d to reprogram...it is a known problem, but no recall....i was planing on getting a new nissan next year, but if this is going to be a problem im thinking of maybe Honda or another company..... thanks mary ...709 744 2153

So I finally received my (prorated) cheque from Nissan today (Nov 25th). I was told by their executive team lead of Consumer Affairs that my cheque was cut on October 30th yet when I opened the envelop today I saw that it was dated Nov. 20th???

So be ware, in the Nissan world lying to customers is OK!

A coworker got his 10-year anniversary coat from Nissan last year. I was looking forward to mine this year, but just found out they pulled the program. For my 10th year, I get nothing.

The kicker? At my 5-year mark, I had to fight for the award wallet because I never got my 1-year cup. Their solution? They sent the 1-year cup, and then told me I had to mail the used cup back before they'd send the 5-year wallet. I'm not joking.

I would love to give them less than one star, but unfortunately, there is no choice available. See reason below:
I bought a 2025 Nissan Rogue back in January 2025 from Country Hills Nissan, Calgary, Canada. As Nissan offered a 3-year trial period to use the Nissan Connect App, and you can remotely start/stop, lock/unlock, and other features, at the time of pickup, we did find those features were out of service due to battery drainage problems reported, and they are working on it. So, the lady (Marcela Mateo, Delivery Co-Ordinator) advised us to contact Toyota Canada directly and we can't do anything. So anyway, I kept calling them for the last 7 months, and every time, the only answer I got from them until last week was that they still couldn't solve the problem and were still working on it. I thought Nissan Canada was a big company, but I found out they are useless and even couldn't solve a small problem for the last 7 months and might be more than that, as I know from January 2025, with their services and their customers screwing up, and it's very frustrating. I passed my last winter without this facility, and they have no shame and no compensation for this.
Anyway, the big surprise I found, which smoked/screwed me up, was when yesterday I was at Country Hills Nissan for my first oil change. When I spoke to the Delivery Co-Ordinator (Marcela Mateo) about this problem still existing, she told me it was resolved a long time ago and only happened with 3-4 customers, and it's resolved. That statement made me crazy as Nissan kept telling me that they were still working on it, and it means they don't know what they are doing and were lying to me for the last 7 months. I always go to Toyota, and it was the first time I bought a Nissan, but unfortunately, it was a big mistake, and I'm being punished for being their customer. I am really upset that they were lying again and again and showing no customer satisfaction and care at all. I will escalate this issue to a higher level and give suggestions to others: please go to a company you can trust and not make you a fool.
At this point, I would like them to contact me ASAP as follows:
1) Resolve this issue ASAP.
2) I must need compensation for the problem I faced.
3) I need an investigation into why customer service was lying to me.
4) Once they resolved the issue, then my trial period starts from there.
I am leaving my contact details to be contacted ASAP, and I will write down my review in all forums, so people are aware and think twice before buying Nissan products, as I am really upset from yesterday and feel regret about my decision to buy a Nissan Rogue. I had a plan to buy a Nissan Altima AWD, but not anymore.
Thanks
Arif Jamal
4038908326

I just purchased Nissan Kicks 2014 and the sales person was Filip Hellich. He cooperated with me from the beginning to the end. Also, he advised me on all matters relating to the purchase of this vehicle and service if I needed it. Filip is very polite and friendly so, you may ask him any question you have there is no problem.
Thank you.

Marian

Nothing but problems with Nissan ALL around

I bought a demo car from Nissan St. Thomas that had about 15,000 km on it. At first, things were fine. I had a couple of small issues, but they were dealt with.

Then around 35,000 km, the infotainment system started cutting out. Android Auto would disconnect randomly; maps gone, music gone, over and over. At first it was just once or twice a day. I called service several times and getting anyone on the phone was like pulling teeth. When I finally did, I got the usual “reset it, change cords, restart your phone” answers. I did all that, and it helped a little, but the problem never went away.

Now it’s worse than ever. On a 4-minute drive to work it disconnected 25 times. When I called Nissan St. Thomas, they said there’s no record of me ever bringing it in. Customer Care gave me the same useless runaround. Because service failed to log my calls, I’m the one stuck paying for hours of labor. And for some reason, Nissan won’t let me update the system myself.

This is ridiculous. I paid good money for a Nissan, and instead I’ve got a car that can’t even keep Android Auto connected, a dealership that can’t be bothered to document service calls, and a company that refuses to take responsibility. If this doesn’t get fixed, it’ll be my last Nissan.

The worst customer service I'm finding is an answer to the balance we owe Nissan. After paying one lease in full, the balance of the ongoing Lease for the new vehicle. We requested a letter saying what we owe
Nissan, we have not yet got an answer for it; it's been over a month, and it's really frustrating worst customer service representative says different things, and no one has proper knowledge of what they are talking. Horrible, worst customer service. I'll never have anything good to say; it's the worst frustrating service Nissan has.

The worst customer service I'm finding is an answer to the balance we owe Nissan. After paying one lease in full, the balance of the ongoing Lease for the new vehicle. We requested a letter saying what we owe
Nissan, we have not yet got an answer for it; it's been over a month, and it's really frustrating worst customer service representative says different things, and no one has proper knowledge of what they are talking.Horrible worst worst customer service. I'll never have anything good to say; it's the worst frustrating service Nissan has.

They were very difficult to reach by phone, when I finally talked to someone she was not very helpful and did not seem to care to address my questions. Instead, she transferred me to another line who then transferred me again without assisting. When I called back I used the original menu item, someone was able to help but I felt rushed and as though they were not listening to my requests. Overall it was not a very positive experience as the representatives were apathetic. I really hope they improve their customer service and communication. By email we also could not reach someone and had to send multiple requests over a couple of weeks to get the information we needed.

Im not going to go to details. But stay away. Their transmission problems are still appearing and you get nowhere with them!

If I could give them a 0 I would- known issue on car which they sent stating extended my warranty had car in service for 15 days not looked at, escalated to Nissan HQ wrote President received disgusting form letter response stating would not fix warranty issue. Never buy a Nissan or Infiniti total scam and not reliable or responsive or honest!

Pulling funding from Pride events is a shameful unnecessary stance. Nissan should be ashamed. Why not pull funding from NASCAR or superbowl losers.

I would never recommend Nissan sentra. When I bought the car they ordered the wrong model and tried to force it on me. I bought the car during covid so it didn't get much drive time due to the lock downs. Just after 100,000 kilometers cars major computer system broke down. Just after all the warranty passed. I asked Nissan Canada is this common was given a recorded statement which showed me that this is common for this car. $2000 later at Nissan ajax where parts of my car was left open when it was returned to me. Parts still not put back on my car because of carelessness of the mechanics that worked on it. Dont spend your money where it is not respected.

Horrible customer service, I've owned five Nissan vehicles over the last 12 years and I will never buy another one again.

Hands down the worst customer service I’ve ever experienced. Lied to daily, ignored, and still no refund or release letter after full payment. Rude, unprofessional agents. I’ll never deal with Nissan again—stay far away

On April 9 2025 I wrote a review about the jeep I bought at Nissan in Orillia. It was concerning the manifold having a crack in it. It was repaired today at a cost of 695 dollars. I was shown the manifold and there were seven cracks in it. I don’t understand how a mechanic can miss that many. I believe the dealership was told about this but at the cost of fixing it they decided to overlook this. So with a winter storm upon us we did not drive the jeep much in first seven days. When we found out about it and told them, they brought up the seven day warranty. If they have treated a senior this way, how many other people have they ripped off.

Overcharging and upselling. This company will never get my business again. Charging 600 bucks for a new battery plus labour is a rip off. Bought new tires, rims and regular oil and services with this company. I will take my business elsewhere. Told us they gave us a car free for 2 days. No, I think I also paid for the car as well. Batteries don’t cost $600 bucks.Also don’t appreciate interference from a salesperson when I was dealing with service department.It was nothing to do with him and unprofessional.

I've never had such an atrocious customer service situation than I have had while dealing with Nissan Canada and their associated dealership, Macdonald nissan.

As many are now well aware, Nissan have a very serious issue involving their CVT transmissions resulting in complete failure. Which leads us to where we are today, a mother with two children and a vehicle with under a hundred thousand kilometers that is essentially now a yard ornament.

This issue is so prevalent that Nissan USA have extended their warranties to the area of 130000 kilometers. Mine has 99000. I contacted Nissan Canada to try and rectify the situation which lead to a rigorous run around involving multiple tow truck fees, a diagnostic fee, multiple false promises and a brand new crack in my windshield, thanks Macdonald Nissan.

To my surprise Nissan Canada doubled back on their word and decided to not follow through with an extended warranty and left me in the dark with my car sitting for weeks at Macdonald Nissan.

If you take anything from this, let it be the lesson that Nissan itself is to be avoided at all costs. Their poor quality parts, their uneducated dealerships, and their complete lack of communication are not worth the headache. They will take your money and leave you with a worthless pile of scrap metal. P.s. now I'm stuck paying off a car for two years that doesn't even run

Tl;DR: Nissan are crooks that sell faulty, unreliable vehicles from the factory then lie to you about helping. STAY AWAY!