Ninja Kitchen Recenzje 

I ordered the correct replacement rack for my air fryer toaster oven, but received the wrong one. After I returned it, the email I received regarding my refund said they were refunding me for the rack. I called customer service to tell them they also need to refund me for the shipping, since this was their mistake. They told me it's their policy to only refund for the item and not the shipping, and that I would have to contact Federal Express to receive a refund for the shipping. What! I had to speak to a supervisor to get this straightened out, and even he quoted me the policy saying he was refunding me for the shipping as a "one time courtesy." I took issue with him calling it a one time courtesy under the circumstances. Now I'm waiting for my total refund, which will hopefully come.

j'ai acheté pour les vacances un Grill et plancha NINJA - Sizzle GR101EU - Surface 34x8x13,5cm - Jusqu'à 260°C chez Cdiscount
malheureusement on ne peut pas se servir des plaques de cuisson car tous les aliments mis dessus collent fortement a la plaque et quand je dit fortement c'est vraiment collés plaque huilé ou non huilée. et je ne parle pas des claquements dilatations très incommodant et même dangereux dans l'appareil lui même. en revenant de vacance j'ai contacté cdiscount ainsi que la marque ninja Kitchen pour connaitre la marche a suivre et faire réparer ce grill .mais malheureusement la marque ninja Kitchen vous répond bien au téléphone mais vous prend ensuite pour des navets. quand on vous demande pas tous les deux jours d'envoyer des photos, on vous dit que vous n'êtes pas connu, pour ensuite on vous dit par le biais de cdiscount que vous ne répondez pas a leurs appels. mais le plus beau c'est lorsque vous recevez le bon prépayé que vous ne pouvez pas remplir (a chaque tentative on vous notifie, invalide, invalide, invalide ) et le service client Cdiscount qui logiquement vous promet un suivi exemplaire s'en moque royalement. alors attention avant d'acheter un grill ninja kitchen réfléchissez bien car vous aurez le même problème avec un marchant complètement irresponsable.

Terrible customer service. My coffee explodes everything I make a cup of coffee. Ninja will not send replacement unless they watch me on video cut the coffee pot cord. Then I have to wait 7 days for a new pot. I offered to give my credit card number until I got new pot and then they could watch me cut it. Horrible will never order any Ninja product ever again.

Ordered an air fryer over 3 weeks ago and still not received. This is in Australia. Would never buy from this company again!

While the products itself are great when purchased through reputable retailers, I strongly advise against buying directly from Ninja. My experience with their customer service was appalling they took my money, misrepresented shipping details both verbally and via email, and failed to deliver on their promises.

Worse still, they attempted to gaslight me by claiming a replacement had been issued, seemingly as a tactic to drag out the process beyond the 30-day return window and avoid responsibility.

Save yourself the frustration and purchase from trusted retailers like The Good Guys or JB Hi-Fi instead of dealing directly with Ninja.

Probably the worst customer service I have seen. I purchased a blender and it caught fire. Ninja Canada didn’t seem to be too concerned that it burnt my counter top and hand in the process. They have been extremely difficult to deal with and have not responded to my concerns. I would NEVER purchase anything from them again.

I have had numerous.erous Ninja products . Smart kettle ,17In 1 cooker and pots and pans . Biggest marketing gimmick under the sun . If you don't register your product for warranty they won't replace it . £100s of pounds spent and for nothing .

Never actually left a negative review for any company but I felt I had to for Ninja!!!

Bought a ninja woodfire 8 in 1 and from the beginning it was tripping off at the protection device on the units plug. This was intermittent and happened on high temps and low temps.

Was doing a low n slow cut of meat and it tripped of 4 times throughout the cook and had to finish it in the oven.

Contacted Ninja Australia to determine the warranty process and they immediately tried to blame my electrical installation.

The unit was plugged into a circuit with 20A RCBO and that never tripped, only the protection device on the Ninja plug would trip.

They advised I should have an electrician install an automatic voltage regulator installed by an electrician! Not once did they offer warranty support or a replacement, just blamed my electrical installation for the issue.

I advised I would be raising the matter to the Office of Fair Trading and they then said they’d offer a replacement IF I had an electrician complete an inspection of my electrical installation first!

There’s a reason the protection device on the plug was tripping and not my RCBO, because the fault was within their product, yet they want me spending money unnecessarily!

I ended up returning the product to the Good Guys who were fantastic and had no issues providing me a full refund on the faulty product as I told them I did not want a replacement because I don’t want to have to deal with their customer support team ever again, nor will I buy a Ninja or Shark product ever again!

Their customer support was atrocious and if I could, I’d give zero stars!

Yay Monday! Not.

So, got a new coffee machine; a Ninja® DualBrew Pro Specialty Coffee System. As it turns out, the base seems to be leaking so needed to get in touch with CS. So far, so good. Original lady helping was awesome and I pity her for her SUPERVISOR; some crotchety WEST INDIAN Benedict Arnold.

After working out that whatever needed a replacement and not a simple fix, I'm told that in order to get the replacement I have to cut the cord and take a picture... BEFORE the replacement is approved. That means that until they decide to send it; or relatively RELIABLE couriers decide to deliver it, we are without a machine. Instead of sympathy FROM THE MANAGE, I get rude repetition. Instead of understanding FROM THE MANAGER, I get rude repetition and over-talking as though my words don't matter and a telephone "delay" was blamed. Sorry. Idiot isn't in my job description and technology is my happy place. It wasn't delay it was RUDENESS.

While I love my People, those who think that because they got a big name job, they're suddenly better than anyone else, raise my ire.

Annnnyway. I got this, and there's huge reason that I'm surrounded by the people am, and married to the husband I'm partnered with and to.

This is what the want me to do. Fine. It's done. Story done.
(...words you never want to hear come out of the mouth of a WEST INDIAN mother)

Do not buy anything from this disgusting company. I placed an order through their website and payed this was in May. Since then they have totally ignored me. I have sent numerous complaints they raised a so called complaint ticket with a pretend number then continued to ignore me. I have replied back no less then 5 times to the email and all they have done is ignore me. SO they take your money and then ghost you what an absolute joke and total disgrace steal your money and then ghost you. I am now going to report them but the cost of taking action versus the product is not worth it which obviously that is what they gamble absolute disgraceful company with no morals or ethics at all Never ever oreder off their website it is a scam..

Ordered my oven over two weeks ago, nearly three, still waiting. DHL scanned an attempted delivery, however I work from home and CCTV did not show anyone near my home that day. I reached out to DHL who said it was an incorrect scan and that my parcel was on the way, to which it still has not appeared. Normally couriers are quick, I order all the time from over east and never had anything take this long so I call BS on this. Someone is thieving the product or playing us all for fools as I see another person with a similar complaint to mine.

Producten zijn goed maar de klantenservice is verschrikkelijk.

I purchased a coffee maker that was over $200 and the base wasn't working properly, it took 2 times to get a full pot of coffee so I called as I had a warranty! They wanted to sender a new bass charge me shipping and cut the cord prove that I cut the cod before they send the new base before they sent a new base! They told me it would be 7-10 days before the new base would come! So for7-10 days I would have to go buy coffee from a shop! Not convenient for me! Bad business practices for the money I spend for an expensive coffee center! I will not buy another Ninja brand ever!

Ordered the product on 16 June and I'm still waiting for delivery. I called customer service a week later who said their 'tracking' logins were down and they couldn't locate the consignment. A few days later when I still hadn't had an update or received my order I got in touch with them again. They said they had processed a full refund. A few days after that, no refund and no product. I got in touch yet again. They claimed a delivery had been attempted but no one was home. I work from home and have an intercom at our front gate!!! We're now almost 3 weeks down the track and still nothing!!! Customer service over promise and under deliver. I now don't want the product at all and am demanding a refund. Customer complaint sent to Afterpay but they take a back seat. Next step - Office Of Fair Trading then QCAT!!!

I purchased an expensive item of there’s and I didn’t open the box right away because it was an outdoor pizza oven, the item was sealed to perfection didn’t think anything would be wrong with it. When I opened it all the accessory pieces were missing. Reached out to costumer service made me jump through hoops sending receipts and sku numbers to only tell me to purchase them separately. I will never buy a ninja item again and I have brought so many throughout these years.

After signing up for the carbonation refill program, I order the refill box. The box was left in an unauthorized place in my apartment and was stolen. Ninja told me that they are not responsible for the product after it is shipped. As a result, once a product is shipped, the courier can do whatever they want with your product and Ninja will take zero responsibility. I will NEVER order another Ninja product and I will be sure to tell everyone I know that they shouldn’t either. Ninja you ought to be ashamed of yourself. Great products that aren’t worth the dismal customer service. It feels like a scam. they want you to buy the product, but you can only use it until the supplies run out, then you can never replace the supplies.

Bestel hier niet. Versturen met een nalatige bezorgpsrtij die je pakket laat verdwijnen. Reactie ninja: ga maar nu hun toe. De bezorger: ga maar naar Ninja.
Ondertussen moet ik wel 600€ betalen voor iets wat ik nooit heb gehad. Oplichters

Do NOT use this company if you want any kind of customer service or reliable delivery. I ordered an airfryer as a birthday present for my wife, therefore reliable and timely delivery were high on my list. the Ninja website promised both. I placed my order and was subsequently promised a delivery window of two hours. I waited in the house at the appointed time and exactly 30 minutes in I received an email from the delivery company that they tried to deliver but couldn't - even though I was standing right by my front door! I tried contacting the delivery company but they failed to respond - so I went back to Ninja, as ultimately successful completion of my order is their responsibility. They engaged with me by email. I wrote the following:
'How will you compensate me for:
1. The distress and worry caused by the non-delivery of goods sold under the promise of free delivery to my home.
2. The fact that your delivery company (DPD) lied outright to me that they tried to deliver the package. At the time they claimed to have tried (16:55) I was actually standing right by my front door having a conversation with my wife. No delivery attempt was made and no delivery van even passed by (it's a small road). And the email stating that they had tried to deliver the package even arrived before that conversation had ended!
3. I have now had to take time out of my day to travel across town, which involved considerable walking, two bus journeys and two tram journeys - and all this on the return journey having to carry a large, unwieldy and heavy package.
I have tried to complain directly to DPD but they have completely ignored my attempts to contact them - a phone message and multiple emails. Therefore, as the company who subcontracts to them, you bear the brunt of responsibility.
Their response? This is copied and pasted from their email:
'it is not our fault that your package was not delivered to your address.'
Complete abrogation of responsibility - in other words 'we've got your money, so now we don't care.
Ninja kitchen products - AVOID AT ALL COSTS
Visited in June

Needed a part but they replaced the whole coffee maker. Nice that they make you cut the cord on the old one and then charge you $25 shipping on the new one. Never buying ninja again

Ninja shlushi ist eine Katastrophe.
Von alle Programme funktioniert eine einzige und das nur 2 mal nachher nicht mehr.Zu teuer und hält die Versprechungen nicht an