The customer service was first class, I had faulty 55-300 DX lens, And I was told by Josh in customer service,that because of it's age that it might not be repairable. Josh made equires with the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
The customer service was first class, I had faulty 55-300 DX lens, And I was told by Josh in customer service,that because of it's age that it might not be repairable. Josh made equires with the... Zobacz więcej
Reakcja na opinię
From the moment I got in touch with Nikon regarding a firmware issue with my P1000 camera I was dealt with in an extremely professional and kind way. The staff I spoke to were brilliant and after hav... Zobacz więcej
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I returned my Z8 for a service. Booking was easy and I was given an estimate which I was happy with. I was kept up to date with how things were going and was asked if I would like to replace a couple... Zobacz więcej
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My AF-S NIKKOR 70-200mm f/2.8G ED VR II lens had focusing issues. I agreed the repair cost with Nikon. Upon further investigation it was discovered that the parts required were unobtainable so Nikon... Zobacz więcej
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I recently bought a brand new Nikon camera. I took a small number of images and, concerned about their quality, I returned the camera to the retailer who in turn sent it to Nikon for inspection. One month later, Nikon have yet to communicate the outcome of their investigations. This is an unacceptable delay, especially on a new camera, and is dreadful customer service.

Odpowiedź od Nikon
Good experience with Nikon Service. There was a glitch with the website payment page which they have said they are working on rectifying. After this was navigated it was easy to print off the postage label and return my lens. I was continually kept informed of the progress and the lens was returned fairly quickly. I questioned that my lens had dust inside after the service so they quickly requested it be returned for inspection but found it to be clear. At £79 for a service I felt it was pretty good value.

Odpowiedź od Nikon
Earlier this year I sent my AFS70-200/2.8G II VR ED to Nikon for repair as the SWM had failed and there was no autofocus. Nikon quoted me a price for the repair, which I accepted.
After a few days I received an email offering me a brand-new AF-S NIKKOR 70-200mm f/2.8E FL ED V for the cost of the repair. I accepted this offer, and a week or so later received the new lens.
Needless to say I was delighted by the service given by Nikon, and am now the proud owner of their best zoom lens. At all stages in the process I was kept informed, and will definitely use them again.

Odpowiedź od Nikon
Once again I’m happy to share a positive experience using Nikon.
I have had servicing done on both cameras and a repair to one (F mount). Just the piece of mind is worth the wait, and the equipment comes back spotless and like new. I found the service alone to be good value for money and the service department check every function is working correctly. Turn around was quick and communication throughout is as fluid as it gets.
🙌

Odpowiedź od Nikon
Extremely easy to follow progress on repair through online interactive process at one stage had to call due to myself not having on line log in details but very quick response and once item was repaired and bill settled item was back within a couple of days. Couldn’t ask for more and bill was very reasonable, so many thanks to the NIKON team.

Odpowiedź od Nikon
I just wanted to thank Nikon for their incredible service. In the past, I have used third-party repair authorities. But the service that Nikon offer is far superior and I found that, in the event that the repair could not be undertaken, I received the voucher and they disposed of the defective item. I’m really impressed by the service that they’ve offered thus far and the repairs they undertook on my recent submission exceeded all expectations.

Odpowiedź od Nikon
Always respond within 24 hours to acknowledge the query; follow up from the boffins looking at the issue usually comes back with report well ahead of time, weeks ahead in this instance.
Faulty battery replaced under warranty and received with circa 72 hours.
So far in my decades of Nikon ownership, nothing but praise

Odpowiedź od Nikon
I wanted to get my binoculars repaired but they were obsolete with no spares available. I was offered a good deal on a new pair which was great as they came in a very short time.

Odpowiedź od Nikon
I recently purchased a pre-loved Z8 and when I checked on the Nikon website discovered that the previous owner had not had the requisite factory recall repairs made (the lug coming unscrewed).
I logged my details on the Nikon UK website and was sent by return a prepaid shipping voucher.
Sent it off and within a mater of days was contacted to say it had been carried out was I going to be in to receive the camera. As it happens I was away for a week so Nikon service kept the camera, rang to confirm I was back before sending it.
Overall an excpetional service. Very Helpful and efficient.

Odpowiedź od Nikon
Needed a few minor repairs for 3 Nikon D7500 cameras. I was very impressed with the service, in particular being able to monitor the progress of each individual camera. Superb customer service.

Odpowiedź od Nikon
Nikon always reach my expectations not only with loan of new lenses but also with good repair service. For me it’s working and I am happy to be part of Nikon family

Odpowiedź od Nikon
Great service from Nikon UK, the damaged camera was collected, repaired and returned all within the quoted time scale. The price was also extremely reasonable for all the repairs carried out.
I was kept up to date on the progress of the repair, and received regular emails from the service department.
The camera was returned in perfect condition and also given a full service.
I would definitely recommend Nikon UK, if you require a repair or service of your equipment.

Odpowiedź od Nikon
Nikon quoted me £61 and up to a 21 day turn around to clean my Z7 sensor. The camera was returned in under 10 days and as always they had done a good job.
I've had several repairs done by Nikon over the years and I've always been satisfied with the work and price, so yes I wouldn't hesitate to recommend them.

Odpowiedź od Nikon
Anastasia, Maria and and all the team at Nikon are incredible.
What an amazing Brand with amazing customer service for amazing products
Love it!!!!

Odpowiedź od Nikon
I sent my Nikon camera body for a service and a new shutter mechanism. Even though the parts had to be shipped in from elsewhere and the repair took longer that expected, Nikon kept me up to date with it's progress and they also provided me with a replacement camera body while mine was being repaired. Everything went really smoothly in terms of the collection and return of my camera and I am very happy with the experience.

Odpowiedź od Nikon
Great repair service, with excellent communication throughout. Highly recommended.

Odpowiedź od Nikon
My binoculars needed a repair under the warranty they were collected by UPS and the repair was completed quickly and returned and they are like new again.
Thank You

Odpowiedź od Nikon
Fantastic service from start to finish.
My Nikon D750 came back spotless, like new.
Definitely recommend

Odpowiedź od Nikon
I sent my camera to Nikon asking for a service as it has been playing up, and asking them to tell me what it needed, they replied as I expected that it had had some hard use over the years and told me some of the things that were needed, and I received a fresh quote, telling them to go ahead was a no brainer, it came back like a new camera, love it!

Odpowiedź od Nikon
Excellent repair and good value. My D7200 camera is now as good as new!

Odpowiedź od Nikon
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