Nihao Optical Recenzje 

41
Wynik TrustScore: 3.5 na 5

3,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My glasses are gorgeous - I get compliments where ever I go! Even the girls in Visique Botany admire them and understand completely why I buy the frames from Nihao, they just don’t stock ‘cool’ moder... Zobacz więcej

Oceniono na 5 z 5

I’ve ordered these pair as suggested by a friend. Not sure about what to expect but a providentially opportunity came to light upon receiving these gorgeous & functional glasses to my complete surpris... Zobacz więcej

Oceniono na 2 z 5

I really enjoyed the frames and trusted the prescription I received in the glasses I have purchased from the company. However, in my recent months of shopping I have been discouraged to complete an or... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I can understand the 28% bad reviews, I also purchased glasses had a difficult time tracking them and when they arrived via USPS (United States Postal Service) they where returned to sender due to inc... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Hurtownia okularów
  2. Sklep z dodatkami
  3. Sklep z okularami przeciwsłonecznymi

Napisane przez firmę

Stylish Prescription Glasses&Affordable Eyeglasses online On Nihao, we care about not only your vision but also your fashion. Thus, we try our best to design and manufacture the glasses with our highest standard and ship them to you in the best swift ...


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

41 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(41)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

My glasses are gorgeous!

My glasses are gorgeous - I get compliments where ever I go! Even the girls in Visique Botany admire them and understand completely why I buy the frames from Nihao, they just don’t stock ‘cool’ modern frames like the frames from Nihao.
Love the ‘Try On’ application and delivery quick!!!

11 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Trying to download app

7 listopada 2021
Opinia niezależna
Logo Nihao Optical

Odpowiedź od Nihao Optical

Hi Belinda,

Thank you for reaching out to us. We are sorry to tell you that we don't have an APP at present. We encourage you to contact us at +1 (302) 240-9966 or by email at support@meeloog.com and let us know if you have any other questions. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Have a nice day.

Oceniono na 1 z 5

Missing Package, Poor Customer Service

Poor customer service that's the same as others describe here. Nihao did not put a complete address on the package (missing the apt. number) and it was returned to sender. It's now been a full month of back and forth of Nihao passing the buck, asking us to open a missing package claim with USPS. This is something we cannot do as it's the shipper's responsibility. We have told them this numerous times and it's always the same response. This is very poor customer service and we're out glasses and they don't seem to want to provide a refund. You get what you pay for indeed. I'd rather pay double and just have a pair of glasses then endlessly deal with this sort of behaviour. There are so many other providers—stay away from Nihao.

23 czerwca 2021
Opinia niezależna
Logo Nihao Optical

Odpowiedź od Nihao Optical

Dear customer,

We are full of remorse to know that your shopping experience with us was not good. Due to the shipping address is not complete, the package was returned to us. We have arranged the redelivery and your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You could receive your glasses in a couple of days. Again, we apologize for the long wait and inconvenience it caused you. Thank you. Have a nice day.

Oceniono na 5 z 5

Very reasonable price for frames and…

Very reasonable price for frames and postage. Speed of delivery as you would expect as they are coming from China. I could track the parcel en route. Good quality and sturdy product. I will buy from them again when I need another pair.

18 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Heaven sent!

I’ve ordered these pair as suggested by a friend. Not sure about what to expect but a providentially opportunity came to light upon receiving these gorgeous & functional glasses to my complete surprise. I kissed & hug my wife to my delight that I could finally see her visibly within my sight. Thank you Nihao‼️

14 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

I have been purchasing from Nihao for…

I have been purchasing from Nihao for many years. I did have one problem once with a new prescription, I had entered it wrongly, completely my fault,and Nihao at least offered huge discounts on correct glasses. Since then I have had no issues whatsoever. Prompt delivery, excellent service. And I live in Australia.

2 czerwca 2021
Opinia niezależna
Oceniono na 1 z 5

Horrible customer service!!!

Horrible customer service! I received the wrong glasses ordered. It took them several days to respond to my inquiry/grievance. Additionally, no one was ever available when I called their “so called” business line during their stated business hours. When they finally got back to me, they wanted me to pay additional money for the same glasses I ordered in a different color. Completely unacceptable! I’m waiting on a FULL refund. As far as I’m concerned, they’re con artists. Save yourself time and money! Don’t do it!!!

2 czerwca 2021
Opinia niezależna
Logo Nihao Optical

Odpowiedź od Nihao Optical

Dear customer,

We are full of remorse to know that your shopping experience with us was not good. It's a little busy in our working time, maybe you can contact us again later or email us at support@nihaooptical.com, and we will reply it at the first time. Meanwhile, if there is an abandoned record in our system and our agent will call you back.

I have referred back to your contact history and read all the emails so far, you would like to change to another frame as your replacement, so there is a price difference, that's why there is an extra charge. We have arranged the replacement per your request. Days of processing time are necessary. We sincerely apologize for any inconvenience this may cause you. You are always more than welcome to contact us for all questions you have on the website, products, or other things. Your valuable opinions will be the driving force for our continuous improvement. Thank you for your patience and support. Have a great day.

Oceniono na 1 z 5

I can understand the 28% bad reviews

I can understand the 28% bad reviews, I also purchased glasses had a difficult time tracking them and when they arrived via USPS (United States Postal Service) they where returned to sender due to incorrect address, I spent allot time trying to contact customer service, when finally they advised USPS must have made mistake, we did not. and here i sit with no glasses, and no refund. cant cancel order as they apply 20% penalty even thou the shipping courier says it was an incorrect mailing address. Be careful, i got what i paid for.....right.....

2 czerwca 2021
Opinia niezależna
Logo Nihao Optical

Odpowiedź od Nihao Optical

Hi Steven,

We are full of regret to know that you have not received your package yet. Something the USPS maybe mess up the delivery and returned the package to the sender. We have contacted the shipper to figure this out. Would you please check your inbox for the email we sent you regarding the resolution? Again, we apologize for the long wait and inconvenience it caused you. Thank you.

Oceniono na 1 z 5

I ordered my glasses on approximately…

I ordered my glasses on approximately May 5. It is now May 24 and still no glasses. Also no phone number to check the status. Shame on you

23 maja 2021
Opinia niezależna
Logo Nihao Optical

Odpowiedź od Nihao Optical

Hi Aprile,

We are full of regret to know that you have not received your package yet. Our logistics are giving customers a big headache. A massive delay across the US Customs is an incident beyond our control since it is a Federal Agency. And we are aware of that. We are now working on the improvement of the shipment tracking system in the hope that we can monitor each parcel and notify the customer if any anomaly (e.g. delay, return) detected.

Would you mind provide the order number so that we can give more records of your case? It's helpful to figure this out. We encourage you to contact us at +1 (302) 240-9966 or by email at support@nihaooptical.com. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.


Oceniono na 5 z 5

Brilliant!

Actually amazed by these glasses! I went out on a limb and ordered two pairs for about £55 total inc. delivery. I wasn't sure if they would arrive or not, but I'm so impressed! I ordered them on the 20th of April and they have arrived today, the 4th of May. Impressive turn around, the glasses fit my prescription perfectly, they feel very strong and sturdy. Couldn't be happier.

4 maja 2021
Opinia niezależna
Oceniono na 1 z 5

THEY ARE HORRIBLE!!!!!

THEY STOLE MY MONEY!!!!

27 kwietnia 2021
Opinia niezależna
Logo Nihao Optical

Odpowiedź od Nihao Optical

Hi there,

Thank you for reaching out. We apologize for any inconvenience caused.

But we can not find your order information via your name. Would you please send us an email about your problem to support@nihaooptical.com? After we receive your email, our agent will give you a reply within 24 hours. Thanks for your kind understanding.

Please feel free to contact us if there is any question. Have a good day.

Oceniono na 1 z 5

Ware nach Monaten nicht erhalten....

Ware nach Monaten nicht erhalten..... Nun auch keine Antwort mehr auf Email..... Werde dort nicht mehr bestellen.... Schade wollte die Brillen in meinem Geschäft anbieten....

21 kwietnia 2021
Opinia niezależna
Logo Nihao Optical

Odpowiedź od Nihao Optical

Hi Markus,

We are full of regret to know that you have not received your package yet. I can totally appreciate how frustrating it is to be waiting for your delivery, I wish there were a way for us to get it to you sooner. It might help to start with some background on what happens in the situation:

We are now working on the improvement of the shipment tracking system in the hope that we can monitor each parcel and notify the customer if any anomaly (e.g. delay, return) detected. Would you please check your inbox for the email we sent you regarding the resolution? Again, we apologize for the long wait and inconvenience it caused you. Thank you. Have a nice day.

Oceniono na 5 z 5

Could not have made a better purchase

I am very satisfied with my purchase. The frames that I chose are perfect. They are also very sturdy and it seems like they will last for a long time of use. I sent my prescription in to have lenses put in and they fit the original script to the T. I have no complaints at all. Even the shipping took less time than I expected. I would also like to mention that the price was well within my budget.

3 kwietnia 2021
Opinia niezależna
Oceniono na 1 z 5

BEWARE OF THIS COMPANY!!

BEWARE OF THIS COMPANY!!! TOOK PAYMENT FROM ME TWICE THROUGH PAYPAL AND AGAIN THROUGH MY CREDIT CARD. REFUSE TO ACKNOWLEDGE IT EVEN THOUGH I HAVE SUPPLIED THEM WITH EVIDENCE. They also asked me for my email address in an email

25 marca 2021
Opinia niezależna
Logo Nihao Optical

Odpowiedź od Nihao Optical

Hi Lee,

Thank you for sharing your experience with us. We just searched all over our service history by the email you placed the order with, as well as the order number. But we couldn't find another order you placed. Would you please check your inbox for the email we sent you regarding the resolution? Again, we apologize for the long wait and inconvenience it caused you. Thank you. Have a nice day.

Oceniono na 5 z 5

Absolutely perfect prescription sunglasses

Ordered 2 frames both with Prescription sunglass lenses, wow they are amazing! Everything about them is perfect and I only paid £48 including postage for both. They supply tracking details so you can keep up to date on the progress of your order and postage. Mine took 19 days from ordering to being delivered today. So happy highly recommend..

20 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Great Glasses

Ordered 3 pair of glasses with the blue lens and cats eye look absolutely love them all. Will definitely be ordering again and am others to your site for sunglasses and other glasses. Easy to order and sent efficiently.

7 marca 2021
Opinia niezależna
Oceniono na 5 z 5

I first ordered a pair without my…

I first ordered a pair without my prescription lens just to see what they were like and I loved them so I ordered another pair with my daughter who works as an optician .so she ordered in her name of the exact same pair. And I have to say I'd never had got a frame so lovely from the shop she works at or any other. I had variable focal gray sun tint and anti-glare. . they came through and are just perfect. My daughter didn't have to amend anything.its the only pair of classes I've had that I keep on all the time because I can't tell i have them on. All the others I've had spent most of the time on top of my head.The service was excellent postage was excellent and the price was outstanding

7 marca 2021
Opinia niezależna
Oceniono na 5 z 5

It's now my "go to" brand online

It's not just the affordability but the range and ease of purchase (more so for us prescription lens types) that just keeps me coming back for more. The problem here is I have too many frames.

6 marca 2021
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej